TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax walked me through... I had difficulty downloading the e version. Beyond that, it walked me through all the steps. I don't like having to pay $25 to send in my State Return.
Date published: 2021-04-14
Rated 4 out of 5 by from Convenient It has some issues, especially differentiating between states but overall it is very user friendly.
Date published: 2021-04-14
Rated 2 out of 5 by from Trubotax used to be awesome. Now it is confusing i will not be using Turbotax again. In your effort to upsell you have made the process way too difficult and you constantly interrupt my train of thought with your upselling efforts.
Date published: 2021-04-14
Rated 5 out of 5 by from Gives confidence It Gives a real sense of confidence wading through all of the forms and asks all of the right questions.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is great. I have used it for several years and I am very satisfied with using it.
Date published: 2021-04-14
Rated 4 out of 5 by from Turbo Tax is a good product The step by step instructions were clear and easy to follow. My suggestion will be to have more information for persons that is filing on behalf of a deceased family member. Especially how to request direct deposit when there is no estate. Otherwise, a good product and affordable.
Date published: 2021-04-14
Rated 5 out of 5 by from Consistently good I've been using TurboTax for years. Always happy with the service and outcomes.
Date published: 2021-04-14
Rated 3 out of 5 by from It does the job, but expect tricky upsells I appreciate that you can immediately input your information from the previous year's tax return. Just expect lots of unnecessary upsells as well as a required upgrade if you have a 1099NEC, which I strongly believe is discriminatory towards persons who are independent contractors primarily. I have both a W2 workplace and do side work to get 1099NEC's, so I find it to be insulting that persons who are only W2 individuals pay less than those who are independent contractors. TurboTax needs to re-examine their ethics.
Date published: 2021-04-14
Rated 4 out of 5 by from I like Turbo Tax More confusing than past years. Continual changes in format become confusing. Each entry from previous year should automatically load the next year without having to look them up. I like Turbo Tax but this year the format was more confusing lessening my confidence I got it right.
Date published: 2021-04-14
Rated 5 out of 5 by from great it took only a few minutes and confirmed all my data before sending it off
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 5196
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax walked me through... I had difficulty downloading the e version. Beyond that, it walked me through all the steps. I don't like having to pay $25 to send in my State Return.
Date published: 2021-04-14
Rated 4 out of 5 by from Convenient It has some issues, especially differentiating between states but overall it is very user friendly.
Date published: 2021-04-14
Rated 2 out of 5 by from Trubotax used to be awesome. Now it is confusing i will not be using Turbotax again. In your effort to upsell you have made the process way too difficult and you constantly interrupt my train of thought with your upselling efforts.
Date published: 2021-04-14
Rated 5 out of 5 by from Gives confidence It Gives a real sense of confidence wading through all of the forms and asks all of the right questions.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is great. I have used it for several years and I am very satisfied with using it.
Date published: 2021-04-14
Rated 4 out of 5 by from Turbo Tax is a good product The step by step instructions were clear and easy to follow. My suggestion will be to have more information for persons that is filing on behalf of a deceased family member. Especially how to request direct deposit when there is no estate. Otherwise, a good product and affordable.
Date published: 2021-04-14
Rated 5 out of 5 by from Consistently good I've been using TurboTax for years. Always happy with the service and outcomes.
Date published: 2021-04-14
Rated 3 out of 5 by from It does the job, but expect tricky upsells I appreciate that you can immediately input your information from the previous year's tax return. Just expect lots of unnecessary upsells as well as a required upgrade if you have a 1099NEC, which I strongly believe is discriminatory towards persons who are independent contractors primarily. I have both a W2 workplace and do side work to get 1099NEC's, so I find it to be insulting that persons who are only W2 individuals pay less than those who are independent contractors. TurboTax needs to re-examine their ethics.
Date published: 2021-04-14
Rated 4 out of 5 by from I like Turbo Tax More confusing than past years. Continual changes in format become confusing. Each entry from previous year should automatically load the next year without having to look them up. I like Turbo Tax but this year the format was more confusing lessening my confidence I got it right.
Date published: 2021-04-14
Rated 5 out of 5 by from great it took only a few minutes and confirmed all my data before sending it off
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 5196