TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Great first time experience Filling at my tax return was, kind of fun. Some more complicated tasks (such as correcting excess contributions) were a bit difficult to navigate without in-person support.
Date published: 2021-05-02
Rated 2 out of 5 by from Okay Took e through the whole process and then told me at the end that I had to pay for Deluxe in order to file.
Date published: 2021-05-02
Rated 5 out of 5 by from Excellent Experience with Charmagne I needed some online help and Charmagne determined that my problem was more complex than she originally thought. We shared screens and she was able to guide me to fix the problem. She was very patient and professional.
Date published: 2021-05-02
Rated 3 out of 5 by from Minimum essential health coverage TurboTax was not helpful regarding the section about the Minimum Essential Health Coverage. It did not provide any details as to what this is nor how to complete the section. Very frustrating to say the least.
Date published: 2021-05-02
Rated 5 out of 5 by from Super Helpful Live Accountants Everyone who assisted me live was incredibly helpful
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax process gets better every year. Excellent explanations and smoother flow this year. What a breeze!
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax makes filing easy Easy filing at my pace easy to e-file, recommend TurboTax
Date published: 2021-05-02
Rated 5 out of 5 by from Premier is Great I think I've been using Turbo Tax for about 15 years now. Never had a large problem at all. Have always received great help when needed. Wish that CD would have handled Crypto this year though like I understand the on line software did.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to Use, whether simple or complex returns I have used Turbo-tax for decades. Whether my return is complex or simple, it has allowed me to work my way through the process and get my returns gathered together, checked, and filed.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy and Painless, except paying Nice to be able to work on the return in stages when convenient to me.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 5168
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great first time experience Filling at my tax return was, kind of fun. Some more complicated tasks (such as correcting excess contributions) were a bit difficult to navigate without in-person support.
Date published: 2021-05-02
Rated 2 out of 5 by from Okay Took e through the whole process and then told me at the end that I had to pay for Deluxe in order to file.
Date published: 2021-05-02
Rated 5 out of 5 by from Excellent Experience with Charmagne I needed some online help and Charmagne determined that my problem was more complex than she originally thought. We shared screens and she was able to guide me to fix the problem. She was very patient and professional.
Date published: 2021-05-02
Rated 3 out of 5 by from Minimum essential health coverage TurboTax was not helpful regarding the section about the Minimum Essential Health Coverage. It did not provide any details as to what this is nor how to complete the section. Very frustrating to say the least.
Date published: 2021-05-02
Rated 5 out of 5 by from Super Helpful Live Accountants Everyone who assisted me live was incredibly helpful
Date published: 2021-05-02
Rated 5 out of 5 by from Turbo Tax process gets better every year. Excellent explanations and smoother flow this year. What a breeze!
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax makes filing easy Easy filing at my pace easy to e-file, recommend TurboTax
Date published: 2021-05-02
Rated 5 out of 5 by from Premier is Great I think I've been using Turbo Tax for about 15 years now. Never had a large problem at all. Have always received great help when needed. Wish that CD would have handled Crypto this year though like I understand the on line software did.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy to Use, whether simple or complex returns I have used Turbo-tax for decades. Whether my return is complex or simple, it has allowed me to work my way through the process and get my returns gathered together, checked, and filed.
Date published: 2021-05-02
Rated 5 out of 5 by from Easy and Painless, except paying Nice to be able to work on the return in stages when convenient to me.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 5168