TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Does It Again! As we age the input info and questions becomes more murky. TurboTax asks the appropriate questions to set your mind at ease. Many years as a customer and know where we're headed next time.......Thanks TurboTax
Date published: 2022-03-11
Rated 5 out of 5 by from Turbotax is a life saver for complex returns I had 100's of financial transactions. Turbo Tax was able to capture all of them from my financial institutions otherwise it would have taken days for me to do my taxes myself.
Date published: 2022-03-11
Rated 4 out of 5 by from Efile It won't let me e file. Says AGI was wrong. But is was the right number. Turbotax pulled it from last years return. I verified it. So I erased it and wrote it in again and am trying to e file again. Wish me luck. Will be a pain in the aXX to have to print and send.
Date published: 2022-03-11
Rated 5 out of 5 by from Painless and simple!! I've been using the service for two years now. They make everything simple and painless. Just upload the documents they need and boom you are basically done. They answer any questions you may have.
Date published: 2022-03-11
Rated 5 out of 5 by from Andrea is superstar! This was my first time having a tax professional file my return for me, and I don't think I can go back to doing it myself after having such a phenomenal experience! My tax professional, Andrea, was so helpful throughout the process. She was kind, friendly, responsive, and attentive to my needs. She addressed all of my questions and made sure to dedicate time whenever I needed it.
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax is a great tool / app! I have used TT for several years, Through the years I have used different user names ( Big mistake) Using different user names constitutes different accounts therefore it makes it difficult to integrate the previous years Tax information with the next year. Use the same account each year and there is no problem. With all the changes in Tax rules over the years, TT has always kept up with the newest laws etc. I find it a little confusing sometimes, but there is always help when you need it! Either from the "help" menu or from a reliable live agent. I have E filed my own taxes with TT for myself and a few fiends for many years and find it very user friendly, even for a dummy like me. ;). I only gave TT 4stars because " nothing is perfect". But TT is pretty close!
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax Premier was excellent. TurboTax managed to get the IRS's new Form 1116 Schedule B incorporated in a timely manner thus allowing us to quickly E-file our return and claim our refund early.
Date published: 2022-03-11
Rated 4 out of 5 by from LESS quality than before 1. We need to cut/paste and research topics - everything is locked and "help" topics often have <2 sentences, 2. Why do we need to enter our mailing address 5 times when e-filing? Entering for CC even though the personal account has all the information. My account has the same information for >10 years.
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome Mary was amazing I would definitely use turbo tax again
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax is extremely excellent Didn't use live TurboTax but is was perfect to use
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5133
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Does It Again! As we age the input info and questions becomes more murky. TurboTax asks the appropriate questions to set your mind at ease. Many years as a customer and know where we're headed next time.......Thanks TurboTax
Date published: 2022-03-11
Rated 5 out of 5 by from Turbotax is a life saver for complex returns I had 100's of financial transactions. Turbo Tax was able to capture all of them from my financial institutions otherwise it would have taken days for me to do my taxes myself.
Date published: 2022-03-11
Rated 4 out of 5 by from Efile It won't let me e file. Says AGI was wrong. But is was the right number. Turbotax pulled it from last years return. I verified it. So I erased it and wrote it in again and am trying to e file again. Wish me luck. Will be a pain in the aXX to have to print and send.
Date published: 2022-03-11
Rated 5 out of 5 by from Painless and simple!! I've been using the service for two years now. They make everything simple and painless. Just upload the documents they need and boom you are basically done. They answer any questions you may have.
Date published: 2022-03-11
Rated 5 out of 5 by from Andrea is superstar! This was my first time having a tax professional file my return for me, and I don't think I can go back to doing it myself after having such a phenomenal experience! My tax professional, Andrea, was so helpful throughout the process. She was kind, friendly, responsive, and attentive to my needs. She addressed all of my questions and made sure to dedicate time whenever I needed it.
Date published: 2022-03-11
Rated 4 out of 5 by from Turbo Tax is a great tool / app! I have used TT for several years, Through the years I have used different user names ( Big mistake) Using different user names constitutes different accounts therefore it makes it difficult to integrate the previous years Tax information with the next year. Use the same account each year and there is no problem. With all the changes in Tax rules over the years, TT has always kept up with the newest laws etc. I find it a little confusing sometimes, but there is always help when you need it! Either from the "help" menu or from a reliable live agent. I have E filed my own taxes with TT for myself and a few fiends for many years and find it very user friendly, even for a dummy like me. ;). I only gave TT 4stars because " nothing is perfect". But TT is pretty close!
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax Premier was excellent. TurboTax managed to get the IRS's new Form 1116 Schedule B incorporated in a timely manner thus allowing us to quickly E-file our return and claim our refund early.
Date published: 2022-03-11
Rated 4 out of 5 by from LESS quality than before 1. We need to cut/paste and research topics - everything is locked and "help" topics often have <2 sentences, 2. Why do we need to enter our mailing address 5 times when e-filing? Entering for CC even though the personal account has all the information. My account has the same information for >10 years.
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome Mary was amazing I would definitely use turbo tax again
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax is extremely excellent Didn't use live TurboTax but is was perfect to use
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5133