TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from This was a frustrating experience this year I have used Turbotax for over 10, maybe 20, years. No problems until this year. White text in a light blue box with a white background is very difficult for an old guy to read. But I'll use it again next year.
Date published: 2021-04-05
Rated 4 out of 5 by from Great Experience had a great experience using turbotax. I always e-file every year with them and they never let me down
Date published: 2021-04-05
Rated 5 out of 5 by from Excellent Easy to use and understand I loved that everything was already to be inputted from my W2 . I will Use turbo tax again
Date published: 2021-04-05
Rated 5 out of 5 by from turbo tax is super turbo tax has shown its self to be easy to use and makes difficult sections easy to understand and gives the user confidence in filling their taxes period.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax Great Tax Servce provided for the common person to file.
Date published: 2021-04-05
Rated 5 out of 5 by from step by step walk through what ever i did not understand there is a bubble that popped up and explain any little thing i loved it
Date published: 2021-04-05
Rated 5 out of 5 by from Love Turbo Tax Turbo tax is a excellent program. However, some of your tax pros could use more training on how to help the customer maneuver through the different tax form and on how to add and delete forms. I tried to connect to a Turbo tax expert 4 times after the tax expert I was working with and I got disconnected because of computer issues on her end. But she did managed to help me claim my extra income. And I must say the most inform person that I was able to get a hold of in your company was a Turbo Tax expert Marc, he guided me just where I needed to go he is the best he is outstanding Marc is the reason I gave Turbo tax the max stars
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax agent was awesome! Beverly from Turbo Tax screen shared with me and was able to provide awesome helpful advice and service ! Definitely will be returning to use them in the future!
Date published: 2021-04-05
Rated 5 out of 5 by from Turbotax the best Thank you for filing my tax I appreciate your business
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is great!! Turbo Tax is very helpful and guides you to make sure you answer the questions correctly. Having the extra option of talking to Live Tax Help is reassuring if it's your first time filing taxes.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 5124
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from This was a frustrating experience this year I have used Turbotax for over 10, maybe 20, years. No problems until this year. White text in a light blue box with a white background is very difficult for an old guy to read. But I'll use it again next year.
Date published: 2021-04-05
Rated 4 out of 5 by from Great Experience had a great experience using turbotax. I always e-file every year with them and they never let me down
Date published: 2021-04-05
Rated 5 out of 5 by from Excellent Easy to use and understand I loved that everything was already to be inputted from my W2 . I will Use turbo tax again
Date published: 2021-04-05
Rated 5 out of 5 by from turbo tax is super turbo tax has shown its self to be easy to use and makes difficult sections easy to understand and gives the user confidence in filling their taxes period.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo tax Great Tax Servce provided for the common person to file.
Date published: 2021-04-05
Rated 5 out of 5 by from step by step walk through what ever i did not understand there is a bubble that popped up and explain any little thing i loved it
Date published: 2021-04-05
Rated 5 out of 5 by from Love Turbo Tax Turbo tax is a excellent program. However, some of your tax pros could use more training on how to help the customer maneuver through the different tax form and on how to add and delete forms. I tried to connect to a Turbo tax expert 4 times after the tax expert I was working with and I got disconnected because of computer issues on her end. But she did managed to help me claim my extra income. And I must say the most inform person that I was able to get a hold of in your company was a Turbo Tax expert Marc, he guided me just where I needed to go he is the best he is outstanding Marc is the reason I gave Turbo tax the max stars
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax agent was awesome! Beverly from Turbo Tax screen shared with me and was able to provide awesome helpful advice and service ! Definitely will be returning to use them in the future!
Date published: 2021-04-05
Rated 5 out of 5 by from Turbotax the best Thank you for filing my tax I appreciate your business
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is great!! Turbo Tax is very helpful and guides you to make sure you answer the questions correctly. Having the extra option of talking to Live Tax Help is reassuring if it's your first time filing taxes.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 5124