TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from First time Tax filer Great service, seamlessly takes any expenses right out of your refund so no need to pay up front. Made a stressful situation as easy as possible.
Date published: 2021-05-04
Rated 4 out of 5 by from Need More Terms Explanation Hi There. You might heard this alot but I think we Need More Terms Explanation. Need more logic and circumstance telling. And the software may need to be updated frequently. I think you are doing a good work already, just two cents.
Date published: 2021-05-04
Rated 5 out of 5 by from Amazing! Turbo Tax makes doing taxes easy and fun! Ok maybe not fun, but easy :)
Date published: 2021-05-04
Rated 3 out of 5 by from Turbo Tax is a "B", "ItsDeductible" is a D User interface leaves much to be desired... would be nice if actual form were shown to the right and pending matters were listed so one doesn't try to jump ahead. The "ItsDeductible" has an absolutely horrible user interface... really wish someone would let me advise them.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax User Friendly and Great! Happy that using Turbo Tax on line was very user friendly.
Date published: 2021-05-04
Rated 2 out of 5 by from This Year - 2020 - so-so Old laptop crashed and trying to get TurboTax to load on new pc and match to my last 12 years using Turbo was a LARGE pain in the ---. Also, tried to get my State return to print to mail it, most difficult and aggravating. Still can't nearly 90 minutes later!!!
Date published: 2021-05-04
Rated 5 out of 5 by from Went smoother than expected Easy to follow instructions didn’t take to long. Like the direct deposit option
Date published: 2021-05-04
Rated 5 out of 5 by from Amazing Especially like live contact for my questions that were answered!!
Date published: 2021-05-04
Rated 2 out of 5 by from turbotax Your filing rates are outrageous now. I have used yall for years and it is outrageous the price you charge when i enter all the data
Date published: 2021-05-04
Rated 3 out of 5 by from Product works but..... Have used TTax each and every year since 1993, been good up until this year. Had a question on how a specific form was being calculation and where the information for the form was being generated from. Called TTax 5 different times, the first 4 I kept being transferred as my version is DESKTOP and all 4 times after on-hold for 20+ minutes the call dropped on their end. The 5th time they took my info down and said someone would call me back. 3 days later and NO call back, I ended up figuring it out on my own, but TTax support is NON EXISTANT for DESKTOP and not even sure if the provide support for DESKTOP without "adding" on the live version as I was told on one call, that I not only had to purchase the DESKTOP version but also had to "add in" the Live version???? NOT sure I will be using TTax next year
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 5114
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from First time Tax filer Great service, seamlessly takes any expenses right out of your refund so no need to pay up front. Made a stressful situation as easy as possible.
Date published: 2021-05-04
Rated 4 out of 5 by from Need More Terms Explanation Hi There. You might heard this alot but I think we Need More Terms Explanation. Need more logic and circumstance telling. And the software may need to be updated frequently. I think you are doing a good work already, just two cents.
Date published: 2021-05-04
Rated 5 out of 5 by from Amazing! Turbo Tax makes doing taxes easy and fun! Ok maybe not fun, but easy :)
Date published: 2021-05-04
Rated 3 out of 5 by from Turbo Tax is a "B", "ItsDeductible" is a D User interface leaves much to be desired... would be nice if actual form were shown to the right and pending matters were listed so one doesn't try to jump ahead. The "ItsDeductible" has an absolutely horrible user interface... really wish someone would let me advise them.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax User Friendly and Great! Happy that using Turbo Tax on line was very user friendly.
Date published: 2021-05-04
Rated 2 out of 5 by from This Year - 2020 - so-so Old laptop crashed and trying to get TurboTax to load on new pc and match to my last 12 years using Turbo was a LARGE pain in the ---. Also, tried to get my State return to print to mail it, most difficult and aggravating. Still can't nearly 90 minutes later!!!
Date published: 2021-05-04
Rated 5 out of 5 by from Went smoother than expected Easy to follow instructions didn’t take to long. Like the direct deposit option
Date published: 2021-05-04
Rated 5 out of 5 by from Amazing Especially like live contact for my questions that were answered!!
Date published: 2021-05-04
Rated 2 out of 5 by from turbotax Your filing rates are outrageous now. I have used yall for years and it is outrageous the price you charge when i enter all the data
Date published: 2021-05-04
Rated 3 out of 5 by from Product works but..... Have used TTax each and every year since 1993, been good up until this year. Had a question on how a specific form was being calculation and where the information for the form was being generated from. Called TTax 5 different times, the first 4 I kept being transferred as my version is DESKTOP and all 4 times after on-hold for 20+ minutes the call dropped on their end. The 5th time they took my info down and said someone would call me back. 3 days later and NO call back, I ended up figuring it out on my own, but TTax support is NON EXISTANT for DESKTOP and not even sure if the provide support for DESKTOP without "adding" on the live version as I was told on one call, that I not only had to purchase the DESKTOP version but also had to "add in" the Live version???? NOT sure I will be using TTax next year
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 5114