TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from eh The small business option is too expensive. it cost more than the deductions i would have received.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes a complex endeavor simple Turbo Tax makes the very complex process of taxes simple. It starts with importing all of your administrative information from last year's return. This also includes prior year stocks and interest accounts. Turbo Tax then takes you on a methodical (but not tedious) process to complete your taxes. It also presents in the top center banner what you are getting back or what you owe. This is my second decade with Turbo Tax and will continue to use it as long as I must submit taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Home Taxes 2020 Very easy to use, just don't skip read. LOL... Tax experts are very handy.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is great! We’ve used TurboTax every year as long as I can remember. It’s easy to use.
Date published: 2021-05-17
Rated 5 out of 5 by from Great assistance Very comfortable assistance from Turbotax agent. Satisfied
Date published: 2021-05-17
Rated 2 out of 5 by from Fees I think it's ridiculous that you don't charge a CC fee to pay your fee to prepare my taxes, but you charge a HUGE fee to pay what I owe to the IRS! I will be looking for new options next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great I was able to file on my phone. Computer is not working
Date published: 2021-05-17
Rated 4 out of 5 by from Overall Great, Guided Help I was disappointed that a Tax Professional started my review but then excused herself because she had an appointment with another applicant. We arranged to meet the next day at 10:00 am, she had my contact information (I should have taken hers) and I never heard from her.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Deluxe has deteriorated over the years The completed TTax Maryland Form 502 did not include either in the printed form itself or in the worksheets supporting the Form 502, the required Form 502SU attachment!!! I was forced to construct the form myself without prompting from TTAX!! Qualified dividend and capital gains calculations were opaque and difficult to find among the worksheets. The Q&A format used to answer questions under help was poorly conceived, incomplete, and haphazard. I resent TTAX's blatant push to force users to incur state electronic filing fees. I chose to print out my state form and let the state incur the extra processing costs. I would rather have a "free" and independent software solution offered by the IRS and state taxing authorities. I utterly resent that the TTAX lobbyists have placed the IRS in the position where it is prohibited from making available an independent software solution. TTAX Deluxe 2020 overall is sloppy and a very poor product.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! I used to struggle with filling out the forms. Turbo Tax makes it so much easier!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5096
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from eh The small business option is too expensive. it cost more than the deductions i would have received.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes a complex endeavor simple Turbo Tax makes the very complex process of taxes simple. It starts with importing all of your administrative information from last year's return. This also includes prior year stocks and interest accounts. Turbo Tax then takes you on a methodical (but not tedious) process to complete your taxes. It also presents in the top center banner what you are getting back or what you owe. This is my second decade with Turbo Tax and will continue to use it as long as I must submit taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Home Taxes 2020 Very easy to use, just don't skip read. LOL... Tax experts are very handy.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is great! We’ve used TurboTax every year as long as I can remember. It’s easy to use.
Date published: 2021-05-17
Rated 5 out of 5 by from Great assistance Very comfortable assistance from Turbotax agent. Satisfied
Date published: 2021-05-17
Rated 2 out of 5 by from Fees I think it's ridiculous that you don't charge a CC fee to pay your fee to prepare my taxes, but you charge a HUGE fee to pay what I owe to the IRS! I will be looking for new options next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great I was able to file on my phone. Computer is not working
Date published: 2021-05-17
Rated 4 out of 5 by from Overall Great, Guided Help I was disappointed that a Tax Professional started my review but then excused herself because she had an appointment with another applicant. We arranged to meet the next day at 10:00 am, she had my contact information (I should have taken hers) and I never heard from her.
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Deluxe has deteriorated over the years The completed TTax Maryland Form 502 did not include either in the printed form itself or in the worksheets supporting the Form 502, the required Form 502SU attachment!!! I was forced to construct the form myself without prompting from TTAX!! Qualified dividend and capital gains calculations were opaque and difficult to find among the worksheets. The Q&A format used to answer questions under help was poorly conceived, incomplete, and haphazard. I resent TTAX's blatant push to force users to incur state electronic filing fees. I chose to print out my state form and let the state incur the extra processing costs. I would rather have a "free" and independent software solution offered by the IRS and state taxing authorities. I utterly resent that the TTAX lobbyists have placed the IRS in the position where it is prohibited from making available an independent software solution. TTAX Deluxe 2020 overall is sloppy and a very poor product.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! I used to struggle with filling out the forms. Turbo Tax makes it so much easier!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 5096