TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great Great Experience filing my taxes on my own, and Turbo tax made easy to do it, I will use it again.
Date published: 2021-05-05
Rated 1 out of 5 by from Really hard to use So many errors during the review phase that could've been caught during the preparation phase. Very user-unfriendly. eg. 6-digit business code was not even provided
Date published: 2021-05-05
Rated 5 out of 5 by from great Turob tax made filling easy,fast and fun. Answered all of my questions, and the best part is it is free yep free.
Date published: 2021-05-05
Rated 4 out of 5 by from As good as It Gets The program is excellent. However, the payment method because I live mostly in Australia but my credit card is a USAA Fed Bank is Texas, while my permanent address is New Mexico. So when I try to enter my credit card data, I have to use my USA New Mexico address, but USAA want's my Australian address...to pay the Turbotax fee. The IRS is happy with my NM address but not your turbotax payment system? Please fix.
Date published: 2021-05-05
Rated 5 out of 5 by from Live Service - Easy & Convenient I used the full service version this year, and Jonathan, my expert, was great. He took time to answer all my questions in detail and was responsive throughout the process. It was also cheaper than all the tax places I got quotes from, so win-win.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbotax is Great! I have used Turbotax for years, and it has never let me down. I always have great confidence in it.
Date published: 2021-05-05
Rated 5 out of 5 by from Well organized I appreciated the help I got with the chat function and live help
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax never fails me I love using Turbotax for about 6 years really enjoy it
Date published: 2021-05-05
Rated 5 out of 5 by from Whoo Hoo Turbotax Very simple, clear instructions. If you entered something incorrectly turbo tax immediately red flags and asks you basically did you mean to enter...and you should have entered and why there was a red flag. Awesome experience
Date published: 2021-05-05
Rated 5 out of 5 by from Simple! Turbo Tax provided great support! I was very comfortable filing by myself for the first time.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 5090
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Great Experience filing my taxes on my own, and Turbo tax made easy to do it, I will use it again.
Date published: 2021-05-05
Rated 1 out of 5 by from Really hard to use So many errors during the review phase that could've been caught during the preparation phase. Very user-unfriendly. eg. 6-digit business code was not even provided
Date published: 2021-05-05
Rated 5 out of 5 by from great Turob tax made filling easy,fast and fun. Answered all of my questions, and the best part is it is free yep free.
Date published: 2021-05-05
Rated 4 out of 5 by from As good as It Gets The program is excellent. However, the payment method because I live mostly in Australia but my credit card is a USAA Fed Bank is Texas, while my permanent address is New Mexico. So when I try to enter my credit card data, I have to use my USA New Mexico address, but USAA want's my Australian address...to pay the Turbotax fee. The IRS is happy with my NM address but not your turbotax payment system? Please fix.
Date published: 2021-05-05
Rated 5 out of 5 by from Live Service - Easy & Convenient I used the full service version this year, and Jonathan, my expert, was great. He took time to answer all my questions in detail and was responsive throughout the process. It was also cheaper than all the tax places I got quotes from, so win-win.
Date published: 2021-05-05
Rated 5 out of 5 by from Turbotax is Great! I have used Turbotax for years, and it has never let me down. I always have great confidence in it.
Date published: 2021-05-05
Rated 5 out of 5 by from Well organized I appreciated the help I got with the chat function and live help
Date published: 2021-05-05
Rated 5 out of 5 by from TurboTax never fails me I love using Turbotax for about 6 years really enjoy it
Date published: 2021-05-05
Rated 5 out of 5 by from Whoo Hoo Turbotax Very simple, clear instructions. If you entered something incorrectly turbo tax immediately red flags and asks you basically did you mean to enter...and you should have entered and why there was a red flag. Awesome experience
Date published: 2021-05-05
Rated 5 out of 5 by from Simple! Turbo Tax provided great support! I was very comfortable filing by myself for the first time.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 5090