TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Got the job done,, It cost me more this year and I had way less paperwork also paid in more and am getting back way less. Not happy but it's done for the year....
Date published: 2022-03-12
Rated 2 out of 5 by from Turbotax got disappointing.Doubtful will use again disappointing in a few areas and don't have time and out of patience with the program. Additionally, I had a discount thru SCCU (Space Coast Credit Unit), or so I thought, in previous years which didn't happen this year. Whole thing turned out quite expensive. ~good day
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax helped me with my situation! I did the Basic package, full service for TurboTax Live Online. I was paired with a tax preparer who I adore. Yolanda took care of me and answered all my questions and concerns with empathy and with a great amount of knowledge. I was not able to file for 7 years, so I was skeptical to even try. She eased my anxiety so did all of the other TurboTax representatives I spoke with. It is that easy!
Date published: 2022-03-12
Rated 5 out of 5 by from Convenient User friendly...easy to navigate...simple to understand...
Date published: 2022-03-12
Rated 2 out of 5 by from forms late Extremely bad that we had to wait so long for form 1116 and that there were still errors on issuance. Very very bad relative to prior years.
Date published: 2022-03-12
Rated 5 out of 5 by from I love TurboTax Made everything so easy only tax filing I’ll use from now on
Date published: 2022-03-12
Rated 1 out of 5 by from Horrible version I had multiple issues and leave me alone with this nonsense review.
Date published: 2022-03-12
Rated 4 out of 5 by from it was convenient It was nice to be able to do my taxes from home. It was easy to use, even for a dummy.
Date published: 2022-03-12
Rated 3 out of 5 by from Signing in is a nightmare! I have used Turbo Tax for over 20 years and each year it becomes more annoying to use. This year: 1. Each time I singed in, even if I had just timed out while looking for documents, I had to request a verification code by e-mail or fill in a long list of personal information (which didn't work because I have an overseas address). I could not find a "remember this computer" or other way to avoid this burdensome sign-in process. 2. Only 1 of my investment accounts imported, the rest had to be manually inputted. 3. Some of the information which used to carry forward from previous years did not carry forward this year including 1099-R and 1099-Div. 4. I received WAY to many reminders to get started, log back in or file, starting long before much of the required information was available. In past years I have automatically used Turbo Tax, but next year will definitely look at alternatives.
Date published: 2022-03-12
Rated 5 out of 5 by from Great experience it was an easy experience and straight to the point.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5087
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Got the job done,, It cost me more this year and I had way less paperwork also paid in more and am getting back way less. Not happy but it's done for the year....
Date published: 2022-03-12
Rated 2 out of 5 by from Turbotax got disappointing.Doubtful will use again disappointing in a few areas and don't have time and out of patience with the program. Additionally, I had a discount thru SCCU (Space Coast Credit Unit), or so I thought, in previous years which didn't happen this year. Whole thing turned out quite expensive. ~good day
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax helped me with my situation! I did the Basic package, full service for TurboTax Live Online. I was paired with a tax preparer who I adore. Yolanda took care of me and answered all my questions and concerns with empathy and with a great amount of knowledge. I was not able to file for 7 years, so I was skeptical to even try. She eased my anxiety so did all of the other TurboTax representatives I spoke with. It is that easy!
Date published: 2022-03-12
Rated 5 out of 5 by from Convenient User friendly...easy to navigate...simple to understand...
Date published: 2022-03-12
Rated 2 out of 5 by from forms late Extremely bad that we had to wait so long for form 1116 and that there were still errors on issuance. Very very bad relative to prior years.
Date published: 2022-03-12
Rated 5 out of 5 by from I love TurboTax Made everything so easy only tax filing I’ll use from now on
Date published: 2022-03-12
Rated 1 out of 5 by from Horrible version I had multiple issues and leave me alone with this nonsense review.
Date published: 2022-03-12
Rated 4 out of 5 by from it was convenient It was nice to be able to do my taxes from home. It was easy to use, even for a dummy.
Date published: 2022-03-12
Rated 3 out of 5 by from Signing in is a nightmare! I have used Turbo Tax for over 20 years and each year it becomes more annoying to use. This year: 1. Each time I singed in, even if I had just timed out while looking for documents, I had to request a verification code by e-mail or fill in a long list of personal information (which didn't work because I have an overseas address). I could not find a "remember this computer" or other way to avoid this burdensome sign-in process. 2. Only 1 of my investment accounts imported, the rest had to be manually inputted. 3. Some of the information which used to carry forward from previous years did not carry forward this year including 1099-R and 1099-Div. 4. I received WAY to many reminders to get started, log back in or file, starting long before much of the required information was available. In past years I have automatically used Turbo Tax, but next year will definitely look at alternatives.
Date published: 2022-03-12
Rated 5 out of 5 by from Great experience it was an easy experience and straight to the point.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5087