TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from It's fine I've used Turbo Tax for years because it's fast, reliable, accurate, easy and it stores all my prior tax info and makes it super accessible.
Date published: 2022-03-12
Rated 5 out of 5 by from 28 year user Naturally, having used TurboTax for 28 years, I am happy with it. This year, there is a minor glitch that the programmers will want to fix. Upon saving a return and closing the program, in a few seconds TurboTax automatically starts up again. Closing at second time finishes the job of closing. Just a minor nuisance.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax change my life! I love it! This was super easy. I had things done quickly for me. Thank you!!
Date published: 2022-03-12
Rated 1 out of 5 by from Predatory There are so many ways that they try and add on additional fees, be very careful in reviewing your payment options and what you agree to as far as information shared. There is free filing available if you make less than 74k, their site makes it almost impossible to find. Do your research and call in and ask for a refund if they charged you and you make less than 74k.
Date published: 2022-03-12
Rated 5 out of 5 by from Awesome and friendly to use Turbo Tax with friendly to use, it gave excellent explanations when asked.
Date published: 2022-03-12
Rated 5 out of 5 by from Awesome Long time user. Always easy and user friendly. Thanks
Date published: 2022-03-12
Rated 4 out of 5 by from One glaring flaw Generally excellent, but there is one glaring flaw. It must be made much clearer about including social security taxes using the words "social security" in the shopping list of possible incomes. It currently is not.
Date published: 2022-03-12
Rated 3 out of 5 by from Not helpful for income from US Territories I've used Turbo Tax for at least 20 years. It's great, but not very helpful for income from US Territories- you'd think they weren't even part of the US. The interface could use some updating; the start screen hasn't been updated in 10 years. Charging $25 to file state taxes is offensive.
Date published: 2022-03-12
Rated 5 out of 5 by from Excellent service Gregory and Steven were great. Answered all questions I had. Service is complete and made filing my taxes easier
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax is awesome Very convenient. All steps were good. Perfect final result
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5078
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It's fine I've used Turbo Tax for years because it's fast, reliable, accurate, easy and it stores all my prior tax info and makes it super accessible.
Date published: 2022-03-12
Rated 5 out of 5 by from 28 year user Naturally, having used TurboTax for 28 years, I am happy with it. This year, there is a minor glitch that the programmers will want to fix. Upon saving a return and closing the program, in a few seconds TurboTax automatically starts up again. Closing at second time finishes the job of closing. Just a minor nuisance.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax change my life! I love it! This was super easy. I had things done quickly for me. Thank you!!
Date published: 2022-03-12
Rated 1 out of 5 by from Predatory There are so many ways that they try and add on additional fees, be very careful in reviewing your payment options and what you agree to as far as information shared. There is free filing available if you make less than 74k, their site makes it almost impossible to find. Do your research and call in and ask for a refund if they charged you and you make less than 74k.
Date published: 2022-03-12
Rated 5 out of 5 by from Awesome and friendly to use Turbo Tax with friendly to use, it gave excellent explanations when asked.
Date published: 2022-03-12
Rated 5 out of 5 by from Awesome Long time user. Always easy and user friendly. Thanks
Date published: 2022-03-12
Rated 4 out of 5 by from One glaring flaw Generally excellent, but there is one glaring flaw. It must be made much clearer about including social security taxes using the words "social security" in the shopping list of possible incomes. It currently is not.
Date published: 2022-03-12
Rated 3 out of 5 by from Not helpful for income from US Territories I've used Turbo Tax for at least 20 years. It's great, but not very helpful for income from US Territories- you'd think they weren't even part of the US. The interface could use some updating; the start screen hasn't been updated in 10 years. Charging $25 to file state taxes is offensive.
Date published: 2022-03-12
Rated 5 out of 5 by from Excellent service Gregory and Steven were great. Answered all questions I had. Service is complete and made filing my taxes easier
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax is awesome Very convenient. All steps were good. Perfect final result
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5078