TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Live expert was very helpful I thought I had to file new income but I had an expert help me find out that it is not something necessary to file and saved me a few hundred dollars!
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is Awesome My experience with Diane support and customer service was excellent for my filing needs
Date published: 2022-03-12
Rated 1 out of 5 by from Turbo tax not great Expensive, slow, requires you to do all the upfront work, doesn't ask useful questions. Nowhere near as good as the online versions for self employed. Could have done it by hand in the same amount of time.
Date published: 2022-03-12
Rated 5 out of 5 by from Very easy to use! Only took me 45 minutes to complete my taxes. Just make sure you have all your documents on hand before starting.
Date published: 2022-03-12
Rated 4 out of 5 by from 2021 TurboTax Deluxe Everything is great except much slower this year when entering income fields (and my PC has enough memory).
Date published: 2022-03-12
Rated 5 out of 5 by from Fast and Easy! The program has been good to me for several years, but the price is becoming a bit much. I did not file with TurboTax last year because I was able to file for free with H&R Block.
Date published: 2022-03-12
Rated 5 out of 5 by from Truly Helpful First time I used Turbo Tax Live Full Service. Everything was done professionally. I would have been helpful if at the beginning the time frame would have been more fully explained. I am used to doing my own and completed them in a few hours. This process took weeks.
Date published: 2022-03-12
Rated 2 out of 5 by from Mismatches on App's behavior Last year's return import data wasn't displaying, I had to pick categories before they were showing up again. Once can safely assume that from year to year there will be a W2 form in ones return. Why not showing all the categories and amounts from previous year? It seems this is a bug compared to previous years.
Date published: 2022-03-12
Rated 3 out of 5 by from Website needs updating! I found when using the "tool" to determine what service is right for you (clicking the boxes) they are a bit too vague. I did not click on the box "I sold stock, crypto, or own rental property" because none of them applied to me for the 2021 tax year. I did not sell any stock for several years. When I finished clicking the boxes that applied to me, it recommended the deluxe service, which was the service I had used in the past 2 previous years. So I went with that one. Much to my dismay, after the expert finished preparing my taxes and I was checking out, it said I HAD to upgrade to Premier service because they had used the Schedule D form (Which BTW they had used in the past 2 years for carryover stock losses). I felt this was very unfair and I feel they should let you know this upfront BEFORE you get to the check out point. I feel the website tool in choosing the appropriate service needs to be way more clear and also you should be notified in the beginning that the service you chose is not suitable for you.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax Experience Very easy trouble free always someone their if you need them.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5074
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Live expert was very helpful I thought I had to file new income but I had an expert help me find out that it is not something necessary to file and saved me a few hundred dollars!
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is Awesome My experience with Diane support and customer service was excellent for my filing needs
Date published: 2022-03-12
Rated 1 out of 5 by from Turbo tax not great Expensive, slow, requires you to do all the upfront work, doesn't ask useful questions. Nowhere near as good as the online versions for self employed. Could have done it by hand in the same amount of time.
Date published: 2022-03-12
Rated 5 out of 5 by from Very easy to use! Only took me 45 minutes to complete my taxes. Just make sure you have all your documents on hand before starting.
Date published: 2022-03-12
Rated 4 out of 5 by from 2021 TurboTax Deluxe Everything is great except much slower this year when entering income fields (and my PC has enough memory).
Date published: 2022-03-12
Rated 5 out of 5 by from Fast and Easy! The program has been good to me for several years, but the price is becoming a bit much. I did not file with TurboTax last year because I was able to file for free with H&R Block.
Date published: 2022-03-12
Rated 5 out of 5 by from Truly Helpful First time I used Turbo Tax Live Full Service. Everything was done professionally. I would have been helpful if at the beginning the time frame would have been more fully explained. I am used to doing my own and completed them in a few hours. This process took weeks.
Date published: 2022-03-12
Rated 2 out of 5 by from Mismatches on App's behavior Last year's return import data wasn't displaying, I had to pick categories before they were showing up again. Once can safely assume that from year to year there will be a W2 form in ones return. Why not showing all the categories and amounts from previous year? It seems this is a bug compared to previous years.
Date published: 2022-03-12
Rated 3 out of 5 by from Website needs updating! I found when using the "tool" to determine what service is right for you (clicking the boxes) they are a bit too vague. I did not click on the box "I sold stock, crypto, or own rental property" because none of them applied to me for the 2021 tax year. I did not sell any stock for several years. When I finished clicking the boxes that applied to me, it recommended the deluxe service, which was the service I had used in the past 2 previous years. So I went with that one. Much to my dismay, after the expert finished preparing my taxes and I was checking out, it said I HAD to upgrade to Premier service because they had used the Schedule D form (Which BTW they had used in the past 2 years for carryover stock losses). I felt this was very unfair and I feel they should let you know this upfront BEFORE you get to the check out point. I feel the website tool in choosing the appropriate service needs to be way more clear and also you should be notified in the beginning that the service you chose is not suitable for you.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax Experience Very easy trouble free always someone their if you need them.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5074