TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Probably better for very simple situations My main problem was that TurboTax had no way of letting me file city taxes, since my business is conducted outside of the city I reside in. I know I am legally required to pay wage taxes here, but the software just never prompted me to it. The live chat person went through my whole return with me, and ended up just telling me to file anyway and if something comes back rejected to deal with it then. That's not great advice and doesn't sound like I was talking to any kind of accountant... I'm going to figure out how to file city taxes elsewhere since I don't feel like pretending I don't know I was supposed to pay something I've had to for a decade :(
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome I have been using Turbo Tax for years. It is always simple and walks me through everything!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is great!!!! Kevin was very patient and helpful to me. I really appreciate that.
Date published: 2021-02-23
Rated 5 out of 5 by from So easy! So helpful! File with peace of mind. The app is so easy to use. It walks thru and explains each step. I like how it shows an estimated total as you prgress. And the peace of mind of knowing I am getting my maximum amount as well as a tax expert to answer any questions. Why would anyone choose any other way? Loyal turbotax customer for life.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is the best She was awesome she helped a lot and I got to do my taxes though e file I’m happy now
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is great! I've engaged with an tax expert and she was awesome helped me and engaged with every step of the process
Date published: 2021-02-23
Rated 5 out of 5 by from Great It was very easy to file my taxes using turbo tax.
Date published: 2021-02-23
Rated 3 out of 5 by from TurboTax Easy to file but they can't help me to re-file it after rejection
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Each year Turbo Tax makes improvements to their product which makes tax filing easier.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax it’s amazing Keisha was the best in helping me with everything and explaining me everything too.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 508
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Probably better for very simple situations My main problem was that TurboTax had no way of letting me file city taxes, since my business is conducted outside of the city I reside in. I know I am legally required to pay wage taxes here, but the software just never prompted me to it. The live chat person went through my whole return with me, and ended up just telling me to file anyway and if something comes back rejected to deal with it then. That's not great advice and doesn't sound like I was talking to any kind of accountant... I'm going to figure out how to file city taxes elsewhere since I don't feel like pretending I don't know I was supposed to pay something I've had to for a decade :(
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome I have been using Turbo Tax for years. It is always simple and walks me through everything!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbotax is great!!!! Kevin was very patient and helpful to me. I really appreciate that.
Date published: 2021-02-23
Rated 5 out of 5 by from So easy! So helpful! File with peace of mind. The app is so easy to use. It walks thru and explains each step. I like how it shows an estimated total as you prgress. And the peace of mind of knowing I am getting my maximum amount as well as a tax expert to answer any questions. Why would anyone choose any other way? Loyal turbotax customer for life.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is the best She was awesome she helped a lot and I got to do my taxes though e file I’m happy now
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is great! I've engaged with an tax expert and she was awesome helped me and engaged with every step of the process
Date published: 2021-02-23
Rated 5 out of 5 by from Great It was very easy to file my taxes using turbo tax.
Date published: 2021-02-23
Rated 3 out of 5 by from TurboTax Easy to file but they can't help me to re-file it after rejection
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Each year Turbo Tax makes improvements to their product which makes tax filing easier.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax it’s amazing Keisha was the best in helping me with everything and explaining me everything too.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 508