TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Fast and efficient, worked well for me I have a hectic schedule and very little understanding of taxes but they made it seem easy
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax is the way to go I have used Turbo Tax for at least a decade and have never had an issue. Not only is it easy to use, I always get the maximum refund! I have used Turbo Tax for business too and it was just as accurate and easy.
Date published: 2022-03-12
Rated 4 out of 5 by from TurboTax Business has a bug for Trusts in MA There is a bug in percent of income to distribute to beneficiaries. Can't say "0" or it goes into an endless 6-page loop at the end. Had to say 0,0001 Which is bogus. But Support was AWESOME! AND when will 1041's be supported in Premiere, instead of PC-only Business version. Also bogus. Other than those two things, I like TurboTax.
Date published: 2022-03-12
Rated 5 out of 5 by from Thanks TurboTax! TurboTax makes my tax preparation very easy. I do not only my and my wife's own taxes, but also the taxes for my son and 2 friends. I do not charge them for doing their taxes. I enjoy being able to help them with this. And, TurboTax makes it easy!
Date published: 2022-03-12
Rated 1 out of 5 by from Turbo Tax Overpriced and Does Not Work Completely I have used Turbo Tax for well over 10 years. When I used it last year and now today, it does not import the info from the previous year's taxes. You have to do it manually. Both the W2s I had are via ADP. When you input the tax ID's, TT states it cannot import the data. Why not? Isn't ADP the biggest employer used payroll system. On the healthcare questions, it only addresses the 1095A and not the 1095 B or HC forms. Starting last year you made all get the premier edition where as the deluxe was OK if you had mutual fund sales or earning via a 1099 DIv or other 1099 forms. Now you are forced to go Premier.
Date published: 2022-03-12
Rated 5 out of 5 by from Very helpful The cost for full service does seem very high, but I really appreciated how much my tax expert helped me with my freelance income. I would not have known how to file it the way he did.
Date published: 2022-03-12
Rated 5 out of 5 by from It was Great! The direct phone calls were awesome. I tried to use the chat feature and that was horrible
Date published: 2022-03-12
Rated 5 out of 5 by from Even easier than it was with an accountant The process is straightforward and detailed but without my having to be knowledgeable about tax intricacies.
Date published: 2022-03-12
Rated 5 out of 5 by from Very Easy TurboTax is so easy to use. Thank you for helping someone like me by providing an easy experience.
Date published: 2022-03-12
Rated 5 out of 5 by from User friendly and intuitive The app walks you through every step. Makes tax filing really easy.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5050
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and efficient, worked well for me I have a hectic schedule and very little understanding of taxes but they made it seem easy
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax is the way to go I have used Turbo Tax for at least a decade and have never had an issue. Not only is it easy to use, I always get the maximum refund! I have used Turbo Tax for business too and it was just as accurate and easy.
Date published: 2022-03-12
Rated 4 out of 5 by from TurboTax Business has a bug for Trusts in MA There is a bug in percent of income to distribute to beneficiaries. Can't say "0" or it goes into an endless 6-page loop at the end. Had to say 0,0001 Which is bogus. But Support was AWESOME! AND when will 1041's be supported in Premiere, instead of PC-only Business version. Also bogus. Other than those two things, I like TurboTax.
Date published: 2022-03-12
Rated 5 out of 5 by from Thanks TurboTax! TurboTax makes my tax preparation very easy. I do not only my and my wife's own taxes, but also the taxes for my son and 2 friends. I do not charge them for doing their taxes. I enjoy being able to help them with this. And, TurboTax makes it easy!
Date published: 2022-03-12
Rated 1 out of 5 by from Turbo Tax Overpriced and Does Not Work Completely I have used Turbo Tax for well over 10 years. When I used it last year and now today, it does not import the info from the previous year's taxes. You have to do it manually. Both the W2s I had are via ADP. When you input the tax ID's, TT states it cannot import the data. Why not? Isn't ADP the biggest employer used payroll system. On the healthcare questions, it only addresses the 1095A and not the 1095 B or HC forms. Starting last year you made all get the premier edition where as the deluxe was OK if you had mutual fund sales or earning via a 1099 DIv or other 1099 forms. Now you are forced to go Premier.
Date published: 2022-03-12
Rated 5 out of 5 by from Very helpful The cost for full service does seem very high, but I really appreciated how much my tax expert helped me with my freelance income. I would not have known how to file it the way he did.
Date published: 2022-03-12
Rated 5 out of 5 by from It was Great! The direct phone calls were awesome. I tried to use the chat feature and that was horrible
Date published: 2022-03-12
Rated 5 out of 5 by from Even easier than it was with an accountant The process is straightforward and detailed but without my having to be knowledgeable about tax intricacies.
Date published: 2022-03-12
Rated 5 out of 5 by from Very Easy TurboTax is so easy to use. Thank you for helping someone like me by providing an easy experience.
Date published: 2022-03-12
Rated 5 out of 5 by from User friendly and intuitive The app walks you through every step. Makes tax filing really easy.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5050