TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Product would use it again in the future Support was great very helpfull with the problems I had
Date published: 2023-04-02
Rated 5 out of 5 by from yay Thankfully, this didn't take all day. Glad to be done.
Date published: 2023-04-02
Rated 5 out of 5 by from quick and easy If you have all your information together it's easy to use
Date published: 2023-04-02
Rated 3 out of 5 by from Gets the job done... barely We have a pretty simple taxable income, only W2s, but from two different states from where we live. The software doesn't always fill in the state income forms for the non-resident states correctly - nor understand reciprocity. The system estimated it would take 1 hour and 39 minutes to complete our federal and state taxes, but it took 3 hours and 4 minutes due to the edits needed after it checked our returns. The cost doesn't seem to align with the value received.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbo Tax is very useful and easy to understand. I did not speak to a representative, but the app was great without any help. I just thought it was a little expensive since I didn't receive any professional help and I put all the information in myself. Still a great app though.
Date published: 2023-04-02
Rated 5 out of 5 by from Intuit-ive Easy to review the information and navigate the site.
Date published: 2023-04-02
Rated 2 out of 5 by from too many upsells and they charge $39 pay/wrefund Good enough as helping prepare taxes goes. Nice that it actually worked connecting to my financial institution -- other tax software almost always fails. But, they charge $125 to do my basic taxes just because I have dividend income. Hardly a reason to charge that much. And what was worse is they charged $39 for allowing me to pay with my refund. That wasn't obvious to me at the moment or I'd never have picked it. Unacceptable charge without it being very clear they are going to take that large of a fee.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is awesome Was easy and fun to do had fun doing it and easy to do at home
Date published: 2023-04-02
Rated 1 out of 5 by from Not great Extra $59 at the end bummed me out. Not being up front with that fee is weak. Expected to take 28 minutes for Federal, but took us 2 hours and 28 minutes.
Date published: 2023-04-02
Rated 5 out of 5 by from Very easy and smooth Super easy and quick. I was able to upload and enter my W2 and 1099 easily and with no hiccups
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 5045
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Product would use it again in the future Support was great very helpfull with the problems I had
Date published: 2023-04-02
Rated 5 out of 5 by from yay Thankfully, this didn't take all day. Glad to be done.
Date published: 2023-04-02
Rated 5 out of 5 by from quick and easy If you have all your information together it's easy to use
Date published: 2023-04-02
Rated 3 out of 5 by from Gets the job done... barely We have a pretty simple taxable income, only W2s, but from two different states from where we live. The software doesn't always fill in the state income forms for the non-resident states correctly - nor understand reciprocity. The system estimated it would take 1 hour and 39 minutes to complete our federal and state taxes, but it took 3 hours and 4 minutes due to the edits needed after it checked our returns. The cost doesn't seem to align with the value received.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbo Tax is very useful and easy to understand. I did not speak to a representative, but the app was great without any help. I just thought it was a little expensive since I didn't receive any professional help and I put all the information in myself. Still a great app though.
Date published: 2023-04-02
Rated 5 out of 5 by from Intuit-ive Easy to review the information and navigate the site.
Date published: 2023-04-02
Rated 2 out of 5 by from too many upsells and they charge $39 pay/wrefund Good enough as helping prepare taxes goes. Nice that it actually worked connecting to my financial institution -- other tax software almost always fails. But, they charge $125 to do my basic taxes just because I have dividend income. Hardly a reason to charge that much. And what was worse is they charged $39 for allowing me to pay with my refund. That wasn't obvious to me at the moment or I'd never have picked it. Unacceptable charge without it being very clear they are going to take that large of a fee.
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax is awesome Was easy and fun to do had fun doing it and easy to do at home
Date published: 2023-04-02
Rated 1 out of 5 by from Not great Extra $59 at the end bummed me out. Not being up front with that fee is weak. Expected to take 28 minutes for Federal, but took us 2 hours and 28 minutes.
Date published: 2023-04-02
Rated 5 out of 5 by from Very easy and smooth Super easy and quick. I was able to upload and enter my W2 and 1099 easily and with no hiccups
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 5045