TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Great customer service! The customer service and turbo tax gave me peace of mind that i was submitting everything properly
Date published: 2021-03-04
Rated 2 out of 5 by from Had a stressful experience I was very happy and excited when I was able to schedule my appointment with a tax advisor the same day. The appointment went well and she sent paperwork to me for signatures. I signed mine but my husband missed a security question. When I tried to contact my tax advisor for assistance she never responded. After days of trying to contact her I began trying to call customer service for assistance. I tried for days to talk with a live person. When I did she did/would not help and was border line rude. During this time I did not hear back from my advisor I panicked and thought my identity was stolen because my advisor was a no contact. I finally reached a customer service line who was able to assign a new advisor to my account (who was very helpful by the way) and was able to finally file our taxes. Unless there is an additional way to contact a tax advisor other than an email I'm not sure I would use this service in the future.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is the way to go Great. Nice and easy, just fill in the numbers and answer the questions.
Date published: 2021-03-04
Rated 5 out of 5 by from Great Service!!! I've used Turbo Tax for years and it's great!!!!!!
Date published: 2021-03-04
Rated 5 out of 5 by from Easy Help topics helped understand forms and and I used them to determine the reason for the way things progressed on the tax forms.
Date published: 2021-03-04
Rated 5 out of 5 by from I'm glad Its so much easier to use , before it was so hard but I'm very happy with the new stuff that was implemented
Date published: 2021-03-04
Rated 3 out of 5 by from helpful but costly worked thru my taxes easily but disappointed in cost
Date published: 2021-03-04
Rated 5 out of 5 by from turbo tax great i found it very easy to do.it was very accurate
Date published: 2021-03-04
Rated 5 out of 5 by from Used turbo tax for years! Very easy to use, step by step instructions. and you are able to go back easily to make changes if necessary
Date published: 2021-03-04
Rated 5 out of 5 by from Outstanding Excellent. I found out your security is top notch.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 504
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great customer service! The customer service and turbo tax gave me peace of mind that i was submitting everything properly
Date published: 2021-03-04
Rated 2 out of 5 by from Had a stressful experience I was very happy and excited when I was able to schedule my appointment with a tax advisor the same day. The appointment went well and she sent paperwork to me for signatures. I signed mine but my husband missed a security question. When I tried to contact my tax advisor for assistance she never responded. After days of trying to contact her I began trying to call customer service for assistance. I tried for days to talk with a live person. When I did she did/would not help and was border line rude. During this time I did not hear back from my advisor I panicked and thought my identity was stolen because my advisor was a no contact. I finally reached a customer service line who was able to assign a new advisor to my account (who was very helpful by the way) and was able to finally file our taxes. Unless there is an additional way to contact a tax advisor other than an email I'm not sure I would use this service in the future.
Date published: 2021-03-04
Rated 5 out of 5 by from Turbo Tax is the way to go Great. Nice and easy, just fill in the numbers and answer the questions.
Date published: 2021-03-04
Rated 5 out of 5 by from Great Service!!! I've used Turbo Tax for years and it's great!!!!!!
Date published: 2021-03-04
Rated 5 out of 5 by from Easy Help topics helped understand forms and and I used them to determine the reason for the way things progressed on the tax forms.
Date published: 2021-03-04
Rated 5 out of 5 by from I'm glad Its so much easier to use , before it was so hard but I'm very happy with the new stuff that was implemented
Date published: 2021-03-04
Rated 3 out of 5 by from helpful but costly worked thru my taxes easily but disappointed in cost
Date published: 2021-03-04
Rated 5 out of 5 by from turbo tax great i found it very easy to do.it was very accurate
Date published: 2021-03-04
Rated 5 out of 5 by from Used turbo tax for years! Very easy to use, step by step instructions. and you are able to go back easily to make changes if necessary
Date published: 2021-03-04
Rated 5 out of 5 by from Outstanding Excellent. I found out your security is top notch.
Date published: 2021-03-04
All TurboTax® Offerings Reviews - Page 504