TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from turbo tax great very easy, quick and simple to use. I will recommend
Date published: 2022-03-13
Rated 5 out of 5 by from Chi was awesome! Chi was very responsive an helpful with the entire process!
Date published: 2022-03-13
Rated 5 out of 5 by from Love TurboTax Of all the tax software out there for the average filer, TurboTax has got them all beat for ease of use.
Date published: 2022-03-13
Rated 1 out of 5 by from BROKEN THIS YEAR NO EFILE.. Due to 8825 Worksheet. Multiple complaints on turbotax "help" ref SafeHarbor/RREE/QBI No help.. SINCE FEBRUARY.. Very Disappointed. Left multiple help requests.. the "best answer" was.. "looks like you'll have to file by mail".. Not what I signed up or paid for. Been using for OVER A DECADE.
Date published: 2022-03-13
Rated 3 out of 5 by from Forcing me to upgrade There are certain deduction that is not available for the free version. Buyer beware!
Date published: 2022-03-13
Rated 1 out of 5 by from WON'T USE TURBOTAX AGAIN ANTIQUATED PROGRAM. Can't calculate state returns. Doesn't have necessary codes for state returns, have to go to state site and find--might as well use state's site to file for free and save $25 fee for e-filing state return. Can't make screen shots of current work. Every year can't login to my account "somethin happened, try again" get code sent to my phone and get to next step, "CALL CUSTOMER SERVICE." Useless
Date published: 2022-03-13
Rated 4 out of 5 by from Very Helpful! Very helpful and useful! Definitely will use again next year!
Date published: 2022-03-13
Rated 3 out of 5 by from Need an edition for professional traders In this age of internet trading, limitation of 10,000 schedule D entries is simply too small. Also, when there are lots of entries, some of the action, specifically, save/exit is very very very slow. Fix this problem please. It was the same last year too.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo Tax is Great Turbo Tax is Quick to the point and made sure we did not leave or miss any information.
Date published: 2022-03-13
Rated 5 out of 5 by from Love TurboTax It’s self-explanatory. Very easy to use and understand. Anyone can use it.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 5009
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax great very easy, quick and simple to use. I will recommend
Date published: 2022-03-13
Rated 5 out of 5 by from Chi was awesome! Chi was very responsive an helpful with the entire process!
Date published: 2022-03-13
Rated 5 out of 5 by from Love TurboTax Of all the tax software out there for the average filer, TurboTax has got them all beat for ease of use.
Date published: 2022-03-13
Rated 1 out of 5 by from BROKEN THIS YEAR NO EFILE.. Due to 8825 Worksheet. Multiple complaints on turbotax "help" ref SafeHarbor/RREE/QBI No help.. SINCE FEBRUARY.. Very Disappointed. Left multiple help requests.. the "best answer" was.. "looks like you'll have to file by mail".. Not what I signed up or paid for. Been using for OVER A DECADE.
Date published: 2022-03-13
Rated 3 out of 5 by from Forcing me to upgrade There are certain deduction that is not available for the free version. Buyer beware!
Date published: 2022-03-13
Rated 1 out of 5 by from WON'T USE TURBOTAX AGAIN ANTIQUATED PROGRAM. Can't calculate state returns. Doesn't have necessary codes for state returns, have to go to state site and find--might as well use state's site to file for free and save $25 fee for e-filing state return. Can't make screen shots of current work. Every year can't login to my account "somethin happened, try again" get code sent to my phone and get to next step, "CALL CUSTOMER SERVICE." Useless
Date published: 2022-03-13
Rated 4 out of 5 by from Very Helpful! Very helpful and useful! Definitely will use again next year!
Date published: 2022-03-13
Rated 3 out of 5 by from Need an edition for professional traders In this age of internet trading, limitation of 10,000 schedule D entries is simply too small. Also, when there are lots of entries, some of the action, specifically, save/exit is very very very slow. Fix this problem please. It was the same last year too.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo Tax is Great Turbo Tax is Quick to the point and made sure we did not leave or miss any information.
Date published: 2022-03-13
Rated 5 out of 5 by from Love TurboTax It’s self-explanatory. Very easy to use and understand. Anyone can use it.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 5009