TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Nagging file reopening problem As always, TurboTax was my go-to software for preparing my husband's and my state and federal tax returns. However, during the last few days I had an annoying problem: If I had worked in the file and closed it, then went in later that day, it wouldn't let me reopen it, saying it was being used by another account. The error box had a "click here" link for more information, but the target page couldn't be found. I had to restart my computer every time this happened. Like I said, annoying, but it didn't affect my preference for TurboTax
Date published: 2022-03-13
Rated 5 out of 5 by from Nice and simple I was able to do it all in a hour or so and had help with an agent when I was stuck.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome It was easy for this old person to follow. I appreciate how easy it was!
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax Rep takes the time to do a great job! First TurboTax rep experience not the greatest… no replies and missing appointment calls. I contacted TurboTax again and they promptly replaced the tax specialist. My husband and I are very happy with the services provided, 5-stars to Kathi!
Date published: 2022-03-13
Rated 2 out of 5 by from Options Contract Coverage I bought premier because the box said I needed that level for investment help. I trade SPX contracts in spread strategies so I needed 1256 contract help. The product didn't help, just referred me to the IRS webpage and worksheet. So how is this different than deluxe?
Date published: 2022-03-13
Rated 5 out of 5 by from The tax expert is the one to choose!!!! We had a great experience - don't want anyone else! Gary & Diane
Date published: 2022-03-13
Rated 5 out of 5 by from Great On line advise was not as helpful as i thought it would be. The flow was very productive.
Date published: 2022-03-13
Rated 5 out of 5 by from I love TurboTax. I worried when TurboTax withdrew from "IRS free file" (cuz I'm poor). Didn't wanna switch to the competition. Then, "TurboTax Free Edition"! Woot!!
Date published: 2022-03-13
Rated 1 out of 5 by from terrible terrible response, need a better response, just terrible
Date published: 2022-03-13
Rated 5 out of 5 by from Very pleased with Full Service Option I was really pleased with the attention and support we received with Live Full Service Premier. Good value and appreciated the opportunity to talk things through when necessary.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 5008
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Nagging file reopening problem As always, TurboTax was my go-to software for preparing my husband's and my state and federal tax returns. However, during the last few days I had an annoying problem: If I had worked in the file and closed it, then went in later that day, it wouldn't let me reopen it, saying it was being used by another account. The error box had a "click here" link for more information, but the target page couldn't be found. I had to restart my computer every time this happened. Like I said, annoying, but it didn't affect my preference for TurboTax
Date published: 2022-03-13
Rated 5 out of 5 by from Nice and simple I was able to do it all in a hour or so and had help with an agent when I was stuck.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome It was easy for this old person to follow. I appreciate how easy it was!
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax Rep takes the time to do a great job! First TurboTax rep experience not the greatest… no replies and missing appointment calls. I contacted TurboTax again and they promptly replaced the tax specialist. My husband and I are very happy with the services provided, 5-stars to Kathi!
Date published: 2022-03-13
Rated 2 out of 5 by from Options Contract Coverage I bought premier because the box said I needed that level for investment help. I trade SPX contracts in spread strategies so I needed 1256 contract help. The product didn't help, just referred me to the IRS webpage and worksheet. So how is this different than deluxe?
Date published: 2022-03-13
Rated 5 out of 5 by from The tax expert is the one to choose!!!! We had a great experience - don't want anyone else! Gary & Diane
Date published: 2022-03-13
Rated 5 out of 5 by from Great On line advise was not as helpful as i thought it would be. The flow was very productive.
Date published: 2022-03-13
Rated 5 out of 5 by from I love TurboTax. I worried when TurboTax withdrew from "IRS free file" (cuz I'm poor). Didn't wanna switch to the competition. Then, "TurboTax Free Edition"! Woot!!
Date published: 2022-03-13
Rated 1 out of 5 by from terrible terrible response, need a better response, just terrible
Date published: 2022-03-13
Rated 5 out of 5 by from Very pleased with Full Service Option I was really pleased with the attention and support we received with Live Full Service Premier. Good value and appreciated the opportunity to talk things through when necessary.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 5008