TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Kay is anazing! Kay was super helpful and delightful and she responded to me whenever i needed to ask a question and she also explained to me everything i needed to know since this is the second time i was filing for myself. Thanks kay!
Date published: 2022-03-13
Rated 5 out of 5 by from Great service Easy to use and response is fast and accurate. Preparer is very professional
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is great It was easier to file this time. Still time consuming. They push the upgrade version too much.
Date published: 2022-03-13
Rated 5 out of 5 by from It's convenient Don't have to wait in an office. Just upload documents and connect financial institutions to make the process easier
Date published: 2022-03-13
Rated 5 out of 5 by from nothing to be afraid of easier than i thought - seemed to be quick enough and not nearly as scary as I thought
Date published: 2022-03-13
Rated 5 out of 5 by from GREAT, EASY, AND SIMPLE BUY TURBO TAX EACH YEAR BECAUSE OF ITS SIMPLE, EASY FORMAT
Date published: 2022-03-13
Rated 4 out of 5 by from Saved Me Time and Money Did not want to go through the hassle of taking my taxes to someone. I chose turbo tax as I have used it in the past. Just as great as it was the last time I used it.
Date published: 2022-03-13
Rated 3 out of 5 by from Amending an S-Corp Return is awful I realized a week after electronically filing the S-Corp return that I would need to do an amended return. I followed the instructions for amending the return and got stuck in a loop that would not give me the instructions for mailing it. It kept reading the initial electronic filing form and would not allow me to delete it. Once I realized I would have to start from scratch, I had to re-enter all data and make sure I did it all correctly. This is my first time using TurboTax Business and I think there are some bugs that need to be worked out by Intuit.
Date published: 2022-03-13
Rated 3 out of 5 by from Helpful but very buggy Turbotax saves me a ton of time but there are a lot of buggy behavior: - State returns Education costs not updated correctly after changing it on the Fed portion. Assumed extra amount was graduate expenses. - Removing college 1098t messes up that students expenses after adding it back in. Needed to start from the beginning. - Sometimes requires you to enter blank or 0 when either should be acceptable. - Went through entering all information to file electronically only to find out an update was needed.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is great! The live experts are very knowledgeable and helpful.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4972
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Kay is anazing! Kay was super helpful and delightful and she responded to me whenever i needed to ask a question and she also explained to me everything i needed to know since this is the second time i was filing for myself. Thanks kay!
Date published: 2022-03-13
Rated 5 out of 5 by from Great service Easy to use and response is fast and accurate. Preparer is very professional
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is great It was easier to file this time. Still time consuming. They push the upgrade version too much.
Date published: 2022-03-13
Rated 5 out of 5 by from It's convenient Don't have to wait in an office. Just upload documents and connect financial institutions to make the process easier
Date published: 2022-03-13
Rated 5 out of 5 by from nothing to be afraid of easier than i thought - seemed to be quick enough and not nearly as scary as I thought
Date published: 2022-03-13
Rated 5 out of 5 by from GREAT, EASY, AND SIMPLE BUY TURBO TAX EACH YEAR BECAUSE OF ITS SIMPLE, EASY FORMAT
Date published: 2022-03-13
Rated 4 out of 5 by from Saved Me Time and Money Did not want to go through the hassle of taking my taxes to someone. I chose turbo tax as I have used it in the past. Just as great as it was the last time I used it.
Date published: 2022-03-13
Rated 3 out of 5 by from Amending an S-Corp Return is awful I realized a week after electronically filing the S-Corp return that I would need to do an amended return. I followed the instructions for amending the return and got stuck in a loop that would not give me the instructions for mailing it. It kept reading the initial electronic filing form and would not allow me to delete it. Once I realized I would have to start from scratch, I had to re-enter all data and make sure I did it all correctly. This is my first time using TurboTax Business and I think there are some bugs that need to be worked out by Intuit.
Date published: 2022-03-13
Rated 3 out of 5 by from Helpful but very buggy Turbotax saves me a ton of time but there are a lot of buggy behavior: - State returns Education costs not updated correctly after changing it on the Fed portion. Assumed extra amount was graduate expenses. - Removing college 1098t messes up that students expenses after adding it back in. Needed to start from the beginning. - Sometimes requires you to enter blank or 0 when either should be acceptable. - Went through entering all information to file electronically only to find out an update was needed.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is great! The live experts are very knowledgeable and helpful.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4972