TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from The Service Was Great, Dont Like The Review Is Req The customer service I received from Jaime was great. She was thorough in answering my questions
Date published: 2022-03-07
Rated 2 out of 5 by from You have to fix the missing SSA-1099 situation I have no confidence in this program when a critical form entry problem has to be address by looking up a work around on the internet!
Date published: 2022-03-07
Rated 5 out of 5 by from Hands on for sure My expert laurel was very helpful and was good at communication
Date published: 2022-03-07
Rated 5 out of 5 by from Wonder TurboTax Mitzie was great and helpful and went through each step with us to ensure we got everything correct.
Date published: 2022-03-07
Rated 5 out of 5 by from painless like that they hold your hand the whole way and their search bar is helpful with questions.
Date published: 2022-03-07
Rated 2 out of 5 by from Disappointed Too expensive to even file very basic crypto earning.... I paid more to file taxes than what I earned as a hobby. Not worth it!
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is Great Very easy to use. User friendly with lots of help links.
Date published: 2022-03-07
Rated 3 out of 5 by from Free version not complete, delux has some glitches Sad that the free version isn't all the way complete. It should say that upfront. Halfway through it told me that I wouldn't get certain credits because I didn't have a certain upgrade. That sucks. It was pretty easy to go through on my own but there were some glitches throught the program that on the 3rd attempt it did it correctly like putting the child credit through, while the first 2 times it went through without having me put in the caregiver or price. It also wanted me to put the 1095-A and when I tried to find out where to put the C, there was no way to go back to the A and find out where to put the C. It hid itself somehow. Weird. And this was after I upgraded too.
Date published: 2022-03-07
Rated 5 out of 5 by from Loved it Staff was responsive and patient with me while recieving or waiting for documentation
Date published: 2022-03-07
Rated 1 out of 5 by from Not happy with the state form doesn't work I was unable to view the full IT-FC form nor submit the tax return. No help from turboTax!! So much for walking us through the whole process Finally found solution on google search!!
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4969
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from The Service Was Great, Dont Like The Review Is Req The customer service I received from Jaime was great. She was thorough in answering my questions
Date published: 2022-03-07
Rated 2 out of 5 by from You have to fix the missing SSA-1099 situation I have no confidence in this program when a critical form entry problem has to be address by looking up a work around on the internet!
Date published: 2022-03-07
Rated 5 out of 5 by from Hands on for sure My expert laurel was very helpful and was good at communication
Date published: 2022-03-07
Rated 5 out of 5 by from Wonder TurboTax Mitzie was great and helpful and went through each step with us to ensure we got everything correct.
Date published: 2022-03-07
Rated 5 out of 5 by from painless like that they hold your hand the whole way and their search bar is helpful with questions.
Date published: 2022-03-07
Rated 2 out of 5 by from Disappointed Too expensive to even file very basic crypto earning.... I paid more to file taxes than what I earned as a hobby. Not worth it!
Date published: 2022-03-07
Rated 5 out of 5 by from Turbo Tax is Great Very easy to use. User friendly with lots of help links.
Date published: 2022-03-07
Rated 3 out of 5 by from Free version not complete, delux has some glitches Sad that the free version isn't all the way complete. It should say that upfront. Halfway through it told me that I wouldn't get certain credits because I didn't have a certain upgrade. That sucks. It was pretty easy to go through on my own but there were some glitches throught the program that on the 3rd attempt it did it correctly like putting the child credit through, while the first 2 times it went through without having me put in the caregiver or price. It also wanted me to put the 1095-A and when I tried to find out where to put the C, there was no way to go back to the A and find out where to put the C. It hid itself somehow. Weird. And this was after I upgraded too.
Date published: 2022-03-07
Rated 5 out of 5 by from Loved it Staff was responsive and patient with me while recieving or waiting for documentation
Date published: 2022-03-07
Rated 1 out of 5 by from Not happy with the state form doesn't work I was unable to view the full IT-FC form nor submit the tax return. No help from turboTax!! So much for walking us through the whole process Finally found solution on google search!!
Date published: 2022-03-07
All TurboTax® Offerings Reviews - Page 4969