TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Very Helpful Overall, the free version got me through and I had confidence in my return. First time filing on my own and would definitely recommend.
Date published: 2021-04-16
Rated 4 out of 5 by from Good but with some frustrations Overall, it was good. Not as friendly as the website interface, but still usable. Some frustrations did occur though, among them: - An inability to enter an 1099-OID as you can on turbotax's personal income tax product - The name of the Trust was too long for NYS but not too long for Fed, so the returns refused to submit. But the screen showing me the error on the NYS form also locked me out from changing it. I could go to the first worksheet and change it for both even though it was only too long for one but the legal name is the longer name so I'd prefer it to be right on at least one return. I eventually went into the 'form' view and found an 'override' option, but this was frustrating and not intuitive. I should have been offered an override from the step-by-step error screen. - No ability to directly contact a financial institution to download 1099 data, as can be done with turbotax's personal income tax product.
Date published: 2021-04-16
Rated 5 out of 5 by from Easy!!! The questions asked were very simple and straightforward. I appreciated the many helpful questions answered and explanations of why during the whole data input process. I never once felt confused, rushed or pressured. Thank you.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax was self explanatory and easy to follow. Sure makes filing easy. I will highly recommend this to all my family and friends.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is Awesome!!!! Very easy to use and follow the steps. Been using it for over 10 years. Thank you!
Date published: 2021-04-16
Rated 5 out of 5 by from Great Experience Very easy to use and provides answers to questions.
Date published: 2021-04-16
Rated 5 out of 5 by from Definitely, the easiest way to file your taxes I've been filing my taxes with turbo tax for 10 years now. But this is my first year filing self-employed. I thought it was going to be a little bit complicated, but it was not! Very easy as always. Every step you take to input the information is well explained. I'm extremely satisfied with this product. Love it!
Date published: 2021-04-16
Rated 5 out of 5 by from Wonderful experience We had an issue called in the guy was amazing! Loyal fan
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is very good most of the time I have used Turbo Tax for many years. It is a very good product. However, there are times when it would be very helpful to be able to talk with a tax expert. The 2020 version had places where I was not given a next step and was left hanging. Also, this year I believe there was a sizable deduction that I was not able to enter anyplace.
Date published: 2021-04-16
Rated 5 out of 5 by from nice TurboTax was easy to use. Filed my taxes in under 20 minutes.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 4965
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful Overall, the free version got me through and I had confidence in my return. First time filing on my own and would definitely recommend.
Date published: 2021-04-16
Rated 4 out of 5 by from Good but with some frustrations Overall, it was good. Not as friendly as the website interface, but still usable. Some frustrations did occur though, among them: - An inability to enter an 1099-OID as you can on turbotax's personal income tax product - The name of the Trust was too long for NYS but not too long for Fed, so the returns refused to submit. But the screen showing me the error on the NYS form also locked me out from changing it. I could go to the first worksheet and change it for both even though it was only too long for one but the legal name is the longer name so I'd prefer it to be right on at least one return. I eventually went into the 'form' view and found an 'override' option, but this was frustrating and not intuitive. I should have been offered an override from the step-by-step error screen. - No ability to directly contact a financial institution to download 1099 data, as can be done with turbotax's personal income tax product.
Date published: 2021-04-16
Rated 5 out of 5 by from Easy!!! The questions asked were very simple and straightforward. I appreciated the many helpful questions answered and explanations of why during the whole data input process. I never once felt confused, rushed or pressured. Thank you.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax was self explanatory and easy to follow. Sure makes filing easy. I will highly recommend this to all my family and friends.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is Awesome!!!! Very easy to use and follow the steps. Been using it for over 10 years. Thank you!
Date published: 2021-04-16
Rated 5 out of 5 by from Great Experience Very easy to use and provides answers to questions.
Date published: 2021-04-16
Rated 5 out of 5 by from Definitely, the easiest way to file your taxes I've been filing my taxes with turbo tax for 10 years now. But this is my first year filing self-employed. I thought it was going to be a little bit complicated, but it was not! Very easy as always. Every step you take to input the information is well explained. I'm extremely satisfied with this product. Love it!
Date published: 2021-04-16
Rated 5 out of 5 by from Wonderful experience We had an issue called in the guy was amazing! Loyal fan
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is very good most of the time I have used Turbo Tax for many years. It is a very good product. However, there are times when it would be very helpful to be able to talk with a tax expert. The 2020 version had places where I was not given a next step and was left hanging. Also, this year I believe there was a sizable deduction that I was not able to enter anyplace.
Date published: 2021-04-16
Rated 5 out of 5 by from nice TurboTax was easy to use. Filed my taxes in under 20 minutes.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 4965