TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Great tool for filing taxes. The computerized help tool is very helpful if you state your question correctly - with exactly what you are looking for. I like the way you can go further if the first set of answers doesn't help.
Date published: 2022-03-13
Rated 4 out of 5 by from Thanks for taking care of the complicated stuff Overall fine, but some rough edges. We got logged out while reviewing forms, and the consent form at the end was extremely confusing. I couldn't tell if it was necessary in order to file, so to be safe we gave our consent. A plain english explanation would have been very helpful since most of our experience and the help in the rest of the product is in plain english, which is why we use it to begin with.
Date published: 2022-03-13
Rated 5 out of 5 by from Love the ease of Turbotax I've been using Turbotax for my business since 2015 no issues whatsoever
Date published: 2022-03-13
Rated 5 out of 5 by from 2021 taxes Really went smoothly. I am so glad I had them do my taxes.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo Tax glitch I love Turbo Tax. There is no way that I could do my taxes without it. However, this year it had an annoying glitch. I had my taxes almost done. Saved it. When I went to reopen got error message 190 and file would not open. I had to reenter everything!! Reentering wasn't too bad since I had most calculations done on spreadsheets, but highly annoying. Tax time is stressful enough without software bugs
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome very easy. the helped was professional and available to talk by phone
Date published: 2022-03-13
Rated 1 out of 5 by from Unmanageable This program repeatedly asked me for a foreign address for my IRA payers when their addresses are USA. I tried to resolve this by phone and was told to start over with a new file, same problem again.
Date published: 2022-03-13
Rated 5 out of 5 by from Great experience Great and personal experience. Patient and kind!!!
Date published: 2022-03-13
Rated 4 out of 5 by from TurboTax is pretty helpful It was a little confusing with the 1099-NEC statements.
Date published: 2022-03-13
Rated 4 out of 5 by from Download still works best I tried to use Web version Basic, but because I have an HSE, it wanted to upgrade me to Deluxe at cost of $119. I abandoned that half completed preparation-- waste of time! I went back to the download version, and it worked well, for cost of $50 +$25 for state efile. Much better.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4962
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great tool for filing taxes. The computerized help tool is very helpful if you state your question correctly - with exactly what you are looking for. I like the way you can go further if the first set of answers doesn't help.
Date published: 2022-03-13
Rated 4 out of 5 by from Thanks for taking care of the complicated stuff Overall fine, but some rough edges. We got logged out while reviewing forms, and the consent form at the end was extremely confusing. I couldn't tell if it was necessary in order to file, so to be safe we gave our consent. A plain english explanation would have been very helpful since most of our experience and the help in the rest of the product is in plain english, which is why we use it to begin with.
Date published: 2022-03-13
Rated 5 out of 5 by from Love the ease of Turbotax I've been using Turbotax for my business since 2015 no issues whatsoever
Date published: 2022-03-13
Rated 5 out of 5 by from 2021 taxes Really went smoothly. I am so glad I had them do my taxes.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo Tax glitch I love Turbo Tax. There is no way that I could do my taxes without it. However, this year it had an annoying glitch. I had my taxes almost done. Saved it. When I went to reopen got error message 190 and file would not open. I had to reenter everything!! Reentering wasn't too bad since I had most calculations done on spreadsheets, but highly annoying. Tax time is stressful enough without software bugs
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome very easy. the helped was professional and available to talk by phone
Date published: 2022-03-13
Rated 1 out of 5 by from Unmanageable This program repeatedly asked me for a foreign address for my IRA payers when their addresses are USA. I tried to resolve this by phone and was told to start over with a new file, same problem again.
Date published: 2022-03-13
Rated 5 out of 5 by from Great experience Great and personal experience. Patient and kind!!!
Date published: 2022-03-13
Rated 4 out of 5 by from TurboTax is pretty helpful It was a little confusing with the 1099-NEC statements.
Date published: 2022-03-13
Rated 4 out of 5 by from Download still works best I tried to use Web version Basic, but because I have an HSE, it wanted to upgrade me to Deluxe at cost of $119. I abandoned that half completed preparation-- waste of time! I went back to the download version, and it worked well, for cost of $50 +$25 for state efile. Much better.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4962