TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Economic Impact Recovery Credit In Step-by-step, Turbo tax only accounted for $1400 (1 person not including dependent). I had to go to Forms and enter there. Then it corrected itself. I'm completing forms for my grandson and my son.
Date published: 2022-03-13
Rated 3 out of 5 by from It's no better than the Free. I like the ease of the screens and popup info. When it came to explaining why I couldnt use the free edition the explanation wasn't clear. I had used the standard deduction and the only difference was Unemployment.
Date published: 2022-03-13
Rated 2 out of 5 by from What a confusing and expensive journey! I have used TurboTax for five years and every year I am more and more confused. I hit a wall with the third stimulus check and the website was unclear so I spent too much time on the IRS website trying to double check my third payment all to find what I was looking for after 30 minutes because the wording of the website was hard to understand as a user. Additionally, getting charged for paying for TurboTax from my federal return is a slap in the face for a person who is already barely making it financially. This was a confusing and expensive journey!
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is awesome will do business again Great was quick and easy superior 5 stars will recommend
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is cool My experience was great. Everyone was helpful and the process was easy and free which is great! I will be using turbo tax next year.
Date published: 2022-03-13
Rated 5 out of 5 by from Enjoyed It It was easy and my tax expert was very effecient. My tax expert always messaged me back quickly and answered all my questions.
Date published: 2022-03-13
Rated 5 out of 5 by from Very User Friendly I was dreading the use of an online Tax Preparer because I felt that in past years, I was not getting informed about every possible tax break. With Turbo Tax, I always felt like the software was very intuitive to my needs. And I also had LIVE Help to assist me if I got stuck. I'd recommend it highly!
Date published: 2022-03-13
Rated 2 out of 5 by from TurboTax is frustrating I would assume that for the average person Turbotax it great, for me with retirement income form a foreign country it is very frustrating. Last 2 years have been problematic. This year with late delivery of Form 1116/1116B my filing has been delayed by 1 month.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is amazing It takes to long. It would be great if it was shorter
Date published: 2022-03-13
Rated 5 out of 5 by from Easy to use and help available Nothing change, it’s user friendly and if needs help it’s available
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4957
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Economic Impact Recovery Credit In Step-by-step, Turbo tax only accounted for $1400 (1 person not including dependent). I had to go to Forms and enter there. Then it corrected itself. I'm completing forms for my grandson and my son.
Date published: 2022-03-13
Rated 3 out of 5 by from It's no better than the Free. I like the ease of the screens and popup info. When it came to explaining why I couldnt use the free edition the explanation wasn't clear. I had used the standard deduction and the only difference was Unemployment.
Date published: 2022-03-13
Rated 2 out of 5 by from What a confusing and expensive journey! I have used TurboTax for five years and every year I am more and more confused. I hit a wall with the third stimulus check and the website was unclear so I spent too much time on the IRS website trying to double check my third payment all to find what I was looking for after 30 minutes because the wording of the website was hard to understand as a user. Additionally, getting charged for paying for TurboTax from my federal return is a slap in the face for a person who is already barely making it financially. This was a confusing and expensive journey!
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is awesome will do business again Great was quick and easy superior 5 stars will recommend
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is cool My experience was great. Everyone was helpful and the process was easy and free which is great! I will be using turbo tax next year.
Date published: 2022-03-13
Rated 5 out of 5 by from Enjoyed It It was easy and my tax expert was very effecient. My tax expert always messaged me back quickly and answered all my questions.
Date published: 2022-03-13
Rated 5 out of 5 by from Very User Friendly I was dreading the use of an online Tax Preparer because I felt that in past years, I was not getting informed about every possible tax break. With Turbo Tax, I always felt like the software was very intuitive to my needs. And I also had LIVE Help to assist me if I got stuck. I'd recommend it highly!
Date published: 2022-03-13
Rated 2 out of 5 by from TurboTax is frustrating I would assume that for the average person Turbotax it great, for me with retirement income form a foreign country it is very frustrating. Last 2 years have been problematic. This year with late delivery of Form 1116/1116B my filing has been delayed by 1 month.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is amazing It takes to long. It would be great if it was shorter
Date published: 2022-03-13
Rated 5 out of 5 by from Easy to use and help available Nothing change, it’s user friendly and if needs help it’s available
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4957