TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from awesome quick and easy. first time user. the walkthrough was very helpful
Date published: 2021-05-06
Rated 5 out of 5 by from BEST TAX SERVICE EVER awesome service. so convenient and carla was an awesome expert and always willing to help
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax is so easy to use I have used Turbo Tax for several years, and it just keeps getting easier. Highly recommend
Date published: 2021-05-06
Rated 1 out of 5 by from Very Frustrating! This was one of the most frustrating tax-year experiences we've ever had with Intuit TurboTax. It was confusing and kept taking us to forms instead of questions. It would be nice to be able to flip through to see the forms that we were filling out as an option. Some information did not save and we had to continually go back in and fill out those boxes. On the Smart Check, it would give us the fillable-PDF tax FORM (for example, Schedule C), but we wouldn't easily go back and correct that information in the format that TurboTax originally had when we were going through the process of filling out the taxes. We couldn't go back easily through to find where we made mistakes, which slowed the entire process down to a halt. We don't know what's happened this year that has made filing taxes so difficult, but TurboTax failed. Information was given after the fact rather than on the page we were filling out--and then the process had to be started again.
Date published: 2021-05-06
Rated 1 out of 5 by from TURBO TAX 2020 2020 TAX PROGRAM IS CONSIDERABLY MORE COMPLICATED TO USE. I SPENT AT LEAST TWICE AS MUCH TIME COMPLETING THE FORMS AS IN 2019 RETURN, YET MY 2020 INFORMATION IS MUCH MUCH SIMPLER. 2020 TURBO TAX FORM IS VERY DIFFICULT TO RETRACE THE INFRORMATION. I AM NOT SURE I WILL TURBO TAX FOR 2021.
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is the easiest way to file It's so painless using turbo tax. I love using it to do my own taxes.
Date published: 2021-05-06
Rated 1 out of 5 by from TURBO TAX IS TERRIBLE THIS YEAR This year I have seen a major decrease in the quality of the program. I have had numerous problems including files corrupted requiring me to re-input all of my information. When I called support rather than being able to determine the problem and advise me on a resolution, they would check the forum for similar problems and solutions. That is not the support one needs when experiencing problems with the program. Although I've used Turbo Tax and it's predecessor for many year I would not recommend it to anyone.
Date published: 2021-05-06
Rated 1 out of 5 by from Used to be alot better! I have become frusterated with Turbo tax I used to be able to get my taxes done in about 45 minutes using turbo tax but now it takes much longer and they forced me to open a Credit Karma account that I did not want.
Date published: 2021-05-06
Rated 4 out of 5 by from second year in a row live help was needed Last year I needed to pay extra for live help because I couldn't find a way to declare ObamaCare although, in prior years it was clearly indicated. This year I was attempting to claim disaster relief and things went very wrong and I needed help again. I was not happy that I had to pay extra for live help but the lady who helped me (Natalie) was excellent and very patient.
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax works for Me Good descriptions and explanations of what was needed and expected
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 4947
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from awesome quick and easy. first time user. the walkthrough was very helpful
Date published: 2021-05-06
Rated 5 out of 5 by from BEST TAX SERVICE EVER awesome service. so convenient and carla was an awesome expert and always willing to help
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax is so easy to use I have used Turbo Tax for several years, and it just keeps getting easier. Highly recommend
Date published: 2021-05-06
Rated 1 out of 5 by from Very Frustrating! This was one of the most frustrating tax-year experiences we've ever had with Intuit TurboTax. It was confusing and kept taking us to forms instead of questions. It would be nice to be able to flip through to see the forms that we were filling out as an option. Some information did not save and we had to continually go back in and fill out those boxes. On the Smart Check, it would give us the fillable-PDF tax FORM (for example, Schedule C), but we wouldn't easily go back and correct that information in the format that TurboTax originally had when we were going through the process of filling out the taxes. We couldn't go back easily through to find where we made mistakes, which slowed the entire process down to a halt. We don't know what's happened this year that has made filing taxes so difficult, but TurboTax failed. Information was given after the fact rather than on the page we were filling out--and then the process had to be started again.
Date published: 2021-05-06
Rated 1 out of 5 by from TURBO TAX 2020 2020 TAX PROGRAM IS CONSIDERABLY MORE COMPLICATED TO USE. I SPENT AT LEAST TWICE AS MUCH TIME COMPLETING THE FORMS AS IN 2019 RETURN, YET MY 2020 INFORMATION IS MUCH MUCH SIMPLER. 2020 TURBO TAX FORM IS VERY DIFFICULT TO RETRACE THE INFRORMATION. I AM NOT SURE I WILL TURBO TAX FOR 2021.
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is the easiest way to file It's so painless using turbo tax. I love using it to do my own taxes.
Date published: 2021-05-06
Rated 1 out of 5 by from TURBO TAX IS TERRIBLE THIS YEAR This year I have seen a major decrease in the quality of the program. I have had numerous problems including files corrupted requiring me to re-input all of my information. When I called support rather than being able to determine the problem and advise me on a resolution, they would check the forum for similar problems and solutions. That is not the support one needs when experiencing problems with the program. Although I've used Turbo Tax and it's predecessor for many year I would not recommend it to anyone.
Date published: 2021-05-06
Rated 1 out of 5 by from Used to be alot better! I have become frusterated with Turbo tax I used to be able to get my taxes done in about 45 minutes using turbo tax but now it takes much longer and they forced me to open a Credit Karma account that I did not want.
Date published: 2021-05-06
Rated 4 out of 5 by from second year in a row live help was needed Last year I needed to pay extra for live help because I couldn't find a way to declare ObamaCare although, in prior years it was clearly indicated. This year I was attempting to claim disaster relief and things went very wrong and I needed help again. I was not happy that I had to pay extra for live help but the lady who helped me (Natalie) was excellent and very patient.
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax works for Me Good descriptions and explanations of what was needed and expected
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 4947