TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Sucks big time I purchased the software so i can help a friend do her taxes and Turbo Tax created her 2020 taxes that were already filed and she paid for the state taxes!!!! again! she had used online Turbo tax for 2020 and got it Free Free but this year the unemployment is not free and they wanted 59 to do federal and 45 to do state! will call and complain about this loudly! now we have to do the taxes over again!
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is Awesome love it Love the interface on the Turbo Tax Website very easy to use
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax Customer Service100/10 Charmaine was excellent! Her patience and wisdom really fit in line with what I needed from a CPA. She was able to help me with all my tax questions and was always available for a phone call if we needed to talk about things in detail. She always recapped everything we talked about and I was always able to reference back at our messages. LOVED HER SERVICE!
Date published: 2022-03-13
Rated 2 out of 5 by from Turbo Tax is not great They do not warm you when there will be extra fees. for example choosing to pay for premier turbo tax with you federal refund. Then when it's time to review there is no button to click that you can change it.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is fast Was able to get prof help at a quick pace at a cheap price
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is my go to Easy to navigate the site. I love all the explanations if you are unsure about a section.
Date published: 2022-03-13
Rated 5 out of 5 by from Anxiety-Free Service! I was honestly a little afraid of my taxes this year. I'd been "fired" from my CPA for being difficult and so I jumped into TurboTax thinking it wouldn't be able to handle my complex situation, yet here I sit satisfied. I had at least three complex situations and used the capability to ask an agent (via Live Chat), which resulted in (hopefully) getting it all right!
Date published: 2022-03-13
Rated 3 out of 5 by from Challenges - lack of specific help Spent hours trying to figure out how to deal with a Section 179 carry forward. Turbo tax is very unclear.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is awesome. It was great! Really liked the help I was given from the TurboTax Experts!
Date published: 2022-03-13
Rated 5 out of 5 by from Really just a life saver I had a CPA do my taxes in the past.. After sending him the requested forms from quick books, I finally realized he was just transferring the info, number for number, straight into Turbo tax. Bought the software and saved $2500.00 a year since.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4943
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Sucks big time I purchased the software so i can help a friend do her taxes and Turbo Tax created her 2020 taxes that were already filed and she paid for the state taxes!!!! again! she had used online Turbo tax for 2020 and got it Free Free but this year the unemployment is not free and they wanted 59 to do federal and 45 to do state! will call and complain about this loudly! now we have to do the taxes over again!
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is Awesome love it Love the interface on the Turbo Tax Website very easy to use
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax Customer Service100/10 Charmaine was excellent! Her patience and wisdom really fit in line with what I needed from a CPA. She was able to help me with all my tax questions and was always available for a phone call if we needed to talk about things in detail. She always recapped everything we talked about and I was always able to reference back at our messages. LOVED HER SERVICE!
Date published: 2022-03-13
Rated 2 out of 5 by from Turbo Tax is not great They do not warm you when there will be extra fees. for example choosing to pay for premier turbo tax with you federal refund. Then when it's time to review there is no button to click that you can change it.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is fast Was able to get prof help at a quick pace at a cheap price
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is my go to Easy to navigate the site. I love all the explanations if you are unsure about a section.
Date published: 2022-03-13
Rated 5 out of 5 by from Anxiety-Free Service! I was honestly a little afraid of my taxes this year. I'd been "fired" from my CPA for being difficult and so I jumped into TurboTax thinking it wouldn't be able to handle my complex situation, yet here I sit satisfied. I had at least three complex situations and used the capability to ask an agent (via Live Chat), which resulted in (hopefully) getting it all right!
Date published: 2022-03-13
Rated 3 out of 5 by from Challenges - lack of specific help Spent hours trying to figure out how to deal with a Section 179 carry forward. Turbo tax is very unclear.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is awesome. It was great! Really liked the help I was given from the TurboTax Experts!
Date published: 2022-03-13
Rated 5 out of 5 by from Really just a life saver I had a CPA do my taxes in the past.. After sending him the requested forms from quick books, I finally realized he was just transferring the info, number for number, straight into Turbo tax. Bought the software and saved $2500.00 a year since.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4943