TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from terrible experience I filed my taxes 3/1/20. My taxes were accepted. Irs never refunded. Called turbotax, got help, someone had me change things on my taxes. I now have three different results. Things havent been saved. IRS says they never received. I am being fined. I had to repay 2/13/21 to reinstall turbotax. total crap. I have used for 8 years. Will not use again.
Date published: 2021-03-03
Rated 5 out of 5 by from Great customer service Was having an issue understanding why it was asking for the same information twice. Requested help and had a call back within one minute. She walked me through everything. Very helpful!
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is awesome!!!! It was a nice experience using TurboTax to file my returns this year
Date published: 2021-03-03
Rated 5 out of 5 by from I really like TurboTax I like the way it links to all my previous TurboTax files. I feel like it really asks me about every possible situation that could apply to me.
Date published: 2021-03-03
Rated 5 out of 5 by from Great !!!!!!! This was my first time doing it myself it wasn't bad at all!
Date published: 2021-03-03
Rated 5 out of 5 by from Recommend. This is my sixth year using TurboTax. They make it very easy to log in every year and have your information ready to review. If you have any questions, you can hit the search icon at the top without losing your place putting in your information. There is a feature where you type your question and answers are pulled almost instantly. My example, I accidentally put that I had a 1095A form but didn't. I wasn't sure how to delete the form but was able to figure it out really quickly with their search feature. Highly recommend.
Date published: 2021-03-03
Rated 5 out of 5 by from It is easy and helpful Honestly I am horrible with paperwork and this program makes it quick and easy.
Date published: 2021-03-03
Rated 5 out of 5 by from So easy and fast I love how fast and easy TurboTax is. They explain everything and if I have question a agent is only a click away.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax review Fast an easy and simple to do by yourself in more ways than 1
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbotax software Very easy to use. Been using turbotax for over 20 yrs
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 495
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from terrible experience I filed my taxes 3/1/20. My taxes were accepted. Irs never refunded. Called turbotax, got help, someone had me change things on my taxes. I now have three different results. Things havent been saved. IRS says they never received. I am being fined. I had to repay 2/13/21 to reinstall turbotax. total crap. I have used for 8 years. Will not use again.
Date published: 2021-03-03
Rated 5 out of 5 by from Great customer service Was having an issue understanding why it was asking for the same information twice. Requested help and had a call back within one minute. She walked me through everything. Very helpful!
Date published: 2021-03-03
Rated 5 out of 5 by from TurboTax is awesome!!!! It was a nice experience using TurboTax to file my returns this year
Date published: 2021-03-03
Rated 5 out of 5 by from I really like TurboTax I like the way it links to all my previous TurboTax files. I feel like it really asks me about every possible situation that could apply to me.
Date published: 2021-03-03
Rated 5 out of 5 by from Great !!!!!!! This was my first time doing it myself it wasn't bad at all!
Date published: 2021-03-03
Rated 5 out of 5 by from Recommend. This is my sixth year using TurboTax. They make it very easy to log in every year and have your information ready to review. If you have any questions, you can hit the search icon at the top without losing your place putting in your information. There is a feature where you type your question and answers are pulled almost instantly. My example, I accidentally put that I had a 1095A form but didn't. I wasn't sure how to delete the form but was able to figure it out really quickly with their search feature. Highly recommend.
Date published: 2021-03-03
Rated 5 out of 5 by from It is easy and helpful Honestly I am horrible with paperwork and this program makes it quick and easy.
Date published: 2021-03-03
Rated 5 out of 5 by from So easy and fast I love how fast and easy TurboTax is. They explain everything and if I have question a agent is only a click away.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax review Fast an easy and simple to do by yourself in more ways than 1
Date published: 2021-03-03
Rated 5 out of 5 by from Love Turbotax software Very easy to use. Been using turbotax for over 20 yrs
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 495