TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Customer for 10 years....never again I've been using Turbo tax for over 10 years. When I first started using, I qualified for free service due to my low income. Once I started making more money, I never minded paying more for the services provided. This year, I hit a stumbling block. I added an income (Robinhood) that did not need to be added since it actually had zero impact on my return. Once I added it in, Turbotax would not let me remove it, even after I spoke to customer service. In the end, I just paid for the upgrade package which did zero for my return and ended up having me give another 90 dollars. I hope turbo tax enjoys that extra money, I'll never use them again.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbotax is awesome! Very user friendly, it guides you all the way in preparing tax returns.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is great So thankful for help doing my taxes. It's a necessary evil.
Date published: 2022-03-14
Rated 5 out of 5 by from Yay Super simple. Explains things when needed. Quick, easy, painless. Thank you!!
Date published: 2022-03-14
Rated 5 out of 5 by from Filing is easy with Turbotax! Lily is very helpful and very prompt in answering our questions.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is awesome!!!! The experience with Turbo Tax was quick and efficient. Love this option to file taxes.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo tax is good, but slightly misses the mark I have been using Turbo Tax for decades and am always happy that it enables me to do my taxes myself, despite the fact that they've gotten more complicated over the years. I do them in phases, however, and find that once I save and close, it no longer brings me back to the same spot where I left off. Otherwise would probably give 5 stars.
Date published: 2022-03-14
Rated 3 out of 5 by from Was more complicated this year I feel like it didn't walk you through the steps of self employment very easily. It however, helped me file the taxes amazingly easy.
Date published: 2022-03-14
Rated 4 out of 5 by from Works well easy to use but slight differences in categories when inporting from Quickbooks.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax makes it easy to file It was very easy to file my taxes through turbotax. I needed help twice and talked to very friendly and knowledgeable tax professionals.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4917
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Customer for 10 years....never again I've been using Turbo tax for over 10 years. When I first started using, I qualified for free service due to my low income. Once I started making more money, I never minded paying more for the services provided. This year, I hit a stumbling block. I added an income (Robinhood) that did not need to be added since it actually had zero impact on my return. Once I added it in, Turbotax would not let me remove it, even after I spoke to customer service. In the end, I just paid for the upgrade package which did zero for my return and ended up having me give another 90 dollars. I hope turbo tax enjoys that extra money, I'll never use them again.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbotax is awesome! Very user friendly, it guides you all the way in preparing tax returns.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is great So thankful for help doing my taxes. It's a necessary evil.
Date published: 2022-03-14
Rated 5 out of 5 by from Yay Super simple. Explains things when needed. Quick, easy, painless. Thank you!!
Date published: 2022-03-14
Rated 5 out of 5 by from Filing is easy with Turbotax! Lily is very helpful and very prompt in answering our questions.
Date published: 2022-03-14
Rated 5 out of 5 by from Turbo Tax is awesome!!!! The experience with Turbo Tax was quick and efficient. Love this option to file taxes.
Date published: 2022-03-14
Rated 4 out of 5 by from Turbo tax is good, but slightly misses the mark I have been using Turbo Tax for decades and am always happy that it enables me to do my taxes myself, despite the fact that they've gotten more complicated over the years. I do them in phases, however, and find that once I save and close, it no longer brings me back to the same spot where I left off. Otherwise would probably give 5 stars.
Date published: 2022-03-14
Rated 3 out of 5 by from Was more complicated this year I feel like it didn't walk you through the steps of self employment very easily. It however, helped me file the taxes amazingly easy.
Date published: 2022-03-14
Rated 4 out of 5 by from Works well easy to use but slight differences in categories when inporting from Quickbooks.
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax makes it easy to file It was very easy to file my taxes through turbotax. I needed help twice and talked to very friendly and knowledgeable tax professionals.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 4917