TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Thank you for being awesome! Easy to follow along and clear on the needed information.
Date published: 2021-05-09
Rated 5 out of 5 by from I love Turbo Tax!! So simple and Easy This first guy Bobby that I was on chat with was so helpful!! He answered and explained very smoothly things I didn't understand as well as things I never knew I should have known or asked. I thought I had to file self-employed but after talking with him, he put everything the way it should be.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax had a hiccup this year but I still love As always (or at least for the last 10 years), Turbo Tax made filing our returns easy and mostly painless. This year I purchased it from Amazon, so when I had a problem e-filing the fix was much more difficult than it needed to be. Never again! I will always buy direct from TurboTax in the future!! All of the support features that answered my questions this year, especially related to could I bypass penalties from accessing retirement accounts due to COVID hardship, were wonderful. I think we got our biggest refund EVER. The only issue was when I tried to transmit electronically. I kept getting a message that my version of TurboTax needed an update. Every time I went to "Online" "Download updates" I would get a message that my product was up to date. I finally called the phone number for personal support. Gregory was wonderful!! He left no stone unturned on how to fix the issue. He gave me step by step instructions on fix solutions and called me back in 30 minutes to see if I was successful. Things took longer than expected, but finally, I was able to transmit. I don't know what I would have done without his help. He should get 5 stars too! Again, I will always buy directly from TurboTax in the future. Thanks!!!
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is awesome Easy to use. This is my first time and I can finish filing by my own.
Date published: 2021-05-09
Rated 4 out of 5 by from Good Values compared to paying an accountant I switched from H&R Block several years ago. I find TT is even more helpful
Date published: 2021-05-09
Rated 5 out of 5 by from Tubo CPA's We had the opportunity to speak with three live experience individuals who made it much easer for us to complete our tax return this year. Great job Tubo CPA's
Date published: 2021-05-09
Rated 5 out of 5 by from Quick and easy to file Federal 1040 & State taxes Filed both Federal and State for free online. I've used other online software previously but will be sticking with Turbo Tax again next year.
Date published: 2021-05-09
Rated 4 out of 5 by from Turbotax is ok It took a while to find my place in the process. It would be helpful to put a LARGE advisory to check for updates as soon as the software opens. Also, a little clarification bulletin for joint filing would help. The process wasn't immediately obvious.27453.64
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is great I can always rely on TurboTax when getting at my taxes late. It walks me through the unknown. I have access to a tax consultant if needed, although I have never needed that. I love the carryover data from previous years depreciation and deductions. It's great!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax makes filing easy! Turbo tax is easy to use and gives all of the necessary prompts to me so I include all of the necessary information as I work through the program. I really appreciate that it checks at the end to be sure everything is filled out correctly and completely It doesn't make tax time painless, but it makes it easy!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 4885
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thank you for being awesome! Easy to follow along and clear on the needed information.
Date published: 2021-05-09
Rated 5 out of 5 by from I love Turbo Tax!! So simple and Easy This first guy Bobby that I was on chat with was so helpful!! He answered and explained very smoothly things I didn't understand as well as things I never knew I should have known or asked. I thought I had to file self-employed but after talking with him, he put everything the way it should be.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax had a hiccup this year but I still love As always (or at least for the last 10 years), Turbo Tax made filing our returns easy and mostly painless. This year I purchased it from Amazon, so when I had a problem e-filing the fix was much more difficult than it needed to be. Never again! I will always buy direct from TurboTax in the future!! All of the support features that answered my questions this year, especially related to could I bypass penalties from accessing retirement accounts due to COVID hardship, were wonderful. I think we got our biggest refund EVER. The only issue was when I tried to transmit electronically. I kept getting a message that my version of TurboTax needed an update. Every time I went to "Online" "Download updates" I would get a message that my product was up to date. I finally called the phone number for personal support. Gregory was wonderful!! He left no stone unturned on how to fix the issue. He gave me step by step instructions on fix solutions and called me back in 30 minutes to see if I was successful. Things took longer than expected, but finally, I was able to transmit. I don't know what I would have done without his help. He should get 5 stars too! Again, I will always buy directly from TurboTax in the future. Thanks!!!
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is awesome Easy to use. This is my first time and I can finish filing by my own.
Date published: 2021-05-09
Rated 4 out of 5 by from Good Values compared to paying an accountant I switched from H&R Block several years ago. I find TT is even more helpful
Date published: 2021-05-09
Rated 5 out of 5 by from Tubo CPA's We had the opportunity to speak with three live experience individuals who made it much easer for us to complete our tax return this year. Great job Tubo CPA's
Date published: 2021-05-09
Rated 5 out of 5 by from Quick and easy to file Federal 1040 & State taxes Filed both Federal and State for free online. I've used other online software previously but will be sticking with Turbo Tax again next year.
Date published: 2021-05-09
Rated 4 out of 5 by from Turbotax is ok It took a while to find my place in the process. It would be helpful to put a LARGE advisory to check for updates as soon as the software opens. Also, a little clarification bulletin for joint filing would help. The process wasn't immediately obvious.27453.64
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is great I can always rely on TurboTax when getting at my taxes late. It walks me through the unknown. I have access to a tax consultant if needed, although I have never needed that. I love the carryover data from previous years depreciation and deductions. It's great!
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax makes filing easy! Turbo tax is easy to use and gives all of the necessary prompts to me so I include all of the necessary information as I work through the program. I really appreciate that it checks at the end to be sure everything is filled out correctly and completely It doesn't make tax time painless, but it makes it easy!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 4885