TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Awesome Very thorough and easy to use. Kept to the point and prompted each response.
Date published: 2022-03-09
Rated 5 out of 5 by from Helpfull very good care , and uplifting personality, great job
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo Tax is wonderful! Easy to follow with great explanations/clarification, if needed. Have been using Turbo Tax for many years and will continue!
Date published: 2022-03-09
Rated 1 out of 5 by from Terrible Experience - Won't use TT again!! I have been using Turbo Tax for over 30 years without any problems. This year, there was and continues to be a serious bug whereby Turbo Tax for Business (LLC) insists that there has been a change in ownership even though there wasn't one. I've looked online and many people have commented on this same problem. I called TT customer support in early January and was promised that Tech Support would have the bug fixed no later than February 4. So, TT support actually admitted that there was an issue!!! It's now March 8 and the problem is still there even after multiple updates. I typically can do the taxes in a few hours. But, it's taken me a week to finally get the forms completed -- only because I'm good at software (IT person) and was able to go through the "backdoor" and force the creation of K-1 worksheets to get around the ownership issue. I paid close to $130 for an Amazon download. Complete waste of money given the amount of work I had to do to finally get all of the many worksheets to reconcile. In addition to the K-1 worksheets, a number of other forms and information had to be manually adjusted to get partnership information correct -- ownership percentage, K-1s, 199-A, Depreciation, UBIA, to name a few.
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax customer Easy and I would recommend it to everybody definitely using turbo tax again next year.
Date published: 2022-03-09
Rated 3 out of 5 by from Nice but needs a cloud or MacOS version Generates LLC Federal return forms and electronically files. However, I really wish there was a MacOS or cloud version available (not just Windows download).
Date published: 2022-03-09
Rated 5 out of 5 by from Great! Awesome they did a great job walking me through the
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax was great! The experience was amazing. Very easy and stress free. Communication was excellent and the people I talked to were very responsive. Will be recommending to others.
Date published: 2022-03-09
Rated 5 out of 5 by from Excellent Service My tax expert helped me to file the taxes and they just need the documents. Responds very quickly for all the questions and provide an excellent online service.
Date published: 2022-03-09
Rated 5 out of 5 by from Thomas at TurboTax was AWESOME! We could not be any happier with filing our taxes this year via TurboTax. Thomas was so knowledgeable and patient as he walked us through all of it.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 4867
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Very thorough and easy to use. Kept to the point and prompted each response.
Date published: 2022-03-09
Rated 5 out of 5 by from Helpfull very good care , and uplifting personality, great job
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo Tax is wonderful! Easy to follow with great explanations/clarification, if needed. Have been using Turbo Tax for many years and will continue!
Date published: 2022-03-09
Rated 1 out of 5 by from Terrible Experience - Won't use TT again!! I have been using Turbo Tax for over 30 years without any problems. This year, there was and continues to be a serious bug whereby Turbo Tax for Business (LLC) insists that there has been a change in ownership even though there wasn't one. I've looked online and many people have commented on this same problem. I called TT customer support in early January and was promised that Tech Support would have the bug fixed no later than February 4. So, TT support actually admitted that there was an issue!!! It's now March 8 and the problem is still there even after multiple updates. I typically can do the taxes in a few hours. But, it's taken me a week to finally get the forms completed -- only because I'm good at software (IT person) and was able to go through the "backdoor" and force the creation of K-1 worksheets to get around the ownership issue. I paid close to $130 for an Amazon download. Complete waste of money given the amount of work I had to do to finally get all of the many worksheets to reconcile. In addition to the K-1 worksheets, a number of other forms and information had to be manually adjusted to get partnership information correct -- ownership percentage, K-1s, 199-A, Depreciation, UBIA, to name a few.
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax customer Easy and I would recommend it to everybody definitely using turbo tax again next year.
Date published: 2022-03-09
Rated 3 out of 5 by from Nice but needs a cloud or MacOS version Generates LLC Federal return forms and electronically files. However, I really wish there was a MacOS or cloud version available (not just Windows download).
Date published: 2022-03-09
Rated 5 out of 5 by from Great! Awesome they did a great job walking me through the
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax was great! The experience was amazing. Very easy and stress free. Communication was excellent and the people I talked to were very responsive. Will be recommending to others.
Date published: 2022-03-09
Rated 5 out of 5 by from Excellent Service My tax expert helped me to file the taxes and they just need the documents. Responds very quickly for all the questions and provide an excellent online service.
Date published: 2022-03-09
Rated 5 out of 5 by from Thomas at TurboTax was AWESOME! We could not be any happier with filing our taxes this year via TurboTax. Thomas was so knowledgeable and patient as he walked us through all of it.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 4867