TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Wonderful Product I have used Turbo tax for over a decade now. It's so thorough and easy to use. I love it.
Date published: 2021-05-07
Rated 1 out of 5 by from Says state is free, but every year I pay. Says state is free, but every year I pay. When I buy your product it states that state filing is free for one person. I even claim it at start filing taxes. But when I get to the end it always says I have to pay to file my state taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Business/Trust product was good. Great step by step for 1st time Trustee user. Plan to use again.
Date published: 2021-05-07
Rated 5 out of 5 by from love using turbo tax makes tax return preparation simple and easy walks you through every step
Date published: 2021-05-07
Rated 5 out of 5 by from So Easy! TurboTax made filing so easy, I was able to do everything in about an hour, I was dreading losing my whole day!
Date published: 2021-05-07
Rated 5 out of 5 by from Quick and Easy I had a question and turbo tax representatives called me instantly and were super helpful. Had no trouble doing my taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy to use Easy to install and use. Easy and fast for importing W-2 and financial account data.
Date published: 2021-05-07
Rated 4 out of 5 by from TurboTax is good -- but very expensive I appreciate TurboTax for its efficiency and attention to detail. There are free options out there, but they are not as convenient and they do not cover many tax situations, such as income from several states. TurboTax makes figuring out what is owed to who easier. And there is a charge for it, both in purchasing the programs AND in filing each state. I could suggest that TurboTax roll its filing fee into the price of the state tax purchase at the start instead of having multiple purchase points. And a price break would be a good idea for those of us with limited budgets.
Date published: 2021-05-07
Rated 4 out of 5 by from IMPROVED OVER PRIOR YEARS Your live experts are impossible to contact. Every year I make the same suggestion -- allow the user to "print screen" -- this would be especially helpful for those of us who require several sessions to prepare our taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Great service, as always Taxes are always my worst days of the year! I hate doing them. We have been using TurboTax for almost as long as it has existed (MacInTax before that) and without it, our pain would be 100x worse. We've never had a problem with audits except the year we retired, which is always a difficult year to get taxes right. You can't even get the time of day from an accountant for the cost of TurboTax -- same for Audit Defense. Our only complaint is how the stimulus payment was handled -- it was not well explained for our case, since we got just a small amount ($93) when apparently we were entitled to more.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 4852
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Wonderful Product I have used Turbo tax for over a decade now. It's so thorough and easy to use. I love it.
Date published: 2021-05-07
Rated 1 out of 5 by from Says state is free, but every year I pay. Says state is free, but every year I pay. When I buy your product it states that state filing is free for one person. I even claim it at start filing taxes. But when I get to the end it always says I have to pay to file my state taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Business/Trust product was good. Great step by step for 1st time Trustee user. Plan to use again.
Date published: 2021-05-07
Rated 5 out of 5 by from love using turbo tax makes tax return preparation simple and easy walks you through every step
Date published: 2021-05-07
Rated 5 out of 5 by from So Easy! TurboTax made filing so easy, I was able to do everything in about an hour, I was dreading losing my whole day!
Date published: 2021-05-07
Rated 5 out of 5 by from Quick and Easy I had a question and turbo tax representatives called me instantly and were super helpful. Had no trouble doing my taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy to use Easy to install and use. Easy and fast for importing W-2 and financial account data.
Date published: 2021-05-07
Rated 4 out of 5 by from TurboTax is good -- but very expensive I appreciate TurboTax for its efficiency and attention to detail. There are free options out there, but they are not as convenient and they do not cover many tax situations, such as income from several states. TurboTax makes figuring out what is owed to who easier. And there is a charge for it, both in purchasing the programs AND in filing each state. I could suggest that TurboTax roll its filing fee into the price of the state tax purchase at the start instead of having multiple purchase points. And a price break would be a good idea for those of us with limited budgets.
Date published: 2021-05-07
Rated 4 out of 5 by from IMPROVED OVER PRIOR YEARS Your live experts are impossible to contact. Every year I make the same suggestion -- allow the user to "print screen" -- this would be especially helpful for those of us who require several sessions to prepare our taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Great service, as always Taxes are always my worst days of the year! I hate doing them. We have been using TurboTax for almost as long as it has existed (MacInTax before that) and without it, our pain would be 100x worse. We've never had a problem with audits except the year we retired, which is always a difficult year to get taxes right. You can't even get the time of day from an accountant for the cost of TurboTax -- same for Audit Defense. Our only complaint is how the stimulus payment was handled -- it was not well explained for our case, since we got just a small amount ($93) when apparently we were entitled to more.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 4852