TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from TurboTax 2020 Amended Tax Return Everything was fine until I got to the point of e-filing my amended 2020 From 1040 tax return on April 3, 2023. Once I started the process to e-file, I got an error message that said "Correct your signature Date. The date (04/03/2023) should be within 01/01/2021 to 12/31/2021." After reviewing posts in the TurboTax Community and speaking by phone with a TurboTax Customer Service Representative, I was informed that I must mail my amended tax return even though I e-filed the original tax return. The TurboTax software should be updated to either permit e-filing an amended tax return within the IRS's statutory timeline, or make it clear upfront that the amended tax return must be mailed.
Date published: 2023-04-04
Rated 5 out of 5 by from Excellent and easy The program was so easy to use, and quick. Much easier than previous year
Date published: 2023-04-04
Rated 4 out of 5 by from Turbo Tax too expensive The program itself is fine but price hikes are out of line especially since its scalable and changes are incremental
Date published: 2023-04-04
Rated 5 out of 5 by from Tax Return 2022 I love Turbo Tax. I have done my own taxes for years now with Turbo Tax. It is the only way to do your taxes.
Date published: 2023-04-04
Rated 4 out of 5 by from Videos would help I appreciate the general ease of filing my taxes with TurboTax, but for many of the nuances of tax preparation, a video explainer about tax issues would be a welcome addition to the written text box explainers.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax making a difficult job easier. Very good, that's why I have used it for many years.
Date published: 2023-04-04
Rated 5 out of 5 by from Excellent Utility Made what was always a pain -- doing taxes -- was made simple and easy.
Date published: 2023-04-04
Rated 4 out of 5 by from Easy Very easy but seemed kind of time consuming. Not sure if it was my phone or the site but kinda slow
Date published: 2023-04-04
Rated 2 out of 5 by from Forms Great. Double charged for software. The product itself is great - easy to use and follow. My gripe is that I purchased turbo Tax from Costco and when I went to check out it said my code was invalid. I spent a great deal of time on the phone with someone who didn't understand me and I couldn't understand her.And the issue is still not resolved. I believe I had more than one log-in and that was the problem, but she seemed to be operating from a script and when I tried to explain that to her she couldn't deal with it. She was eager to be done with me. I still need to do battle to get $119 back from Turbo Tax. Not looking forward to it. Otherwise the product is great.
Date published: 2023-04-04
Rated 1 out of 5 by from Slightly better than Ticketmaster TurboTax shouldn't exist. Filing taxes electronically should be automatic like other countries. TurboTax also uses dark patterns in UX design to try and get you to opt into their tracking or select higher cost items.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4844
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax 2020 Amended Tax Return Everything was fine until I got to the point of e-filing my amended 2020 From 1040 tax return on April 3, 2023. Once I started the process to e-file, I got an error message that said "Correct your signature Date. The date (04/03/2023) should be within 01/01/2021 to 12/31/2021." After reviewing posts in the TurboTax Community and speaking by phone with a TurboTax Customer Service Representative, I was informed that I must mail my amended tax return even though I e-filed the original tax return. The TurboTax software should be updated to either permit e-filing an amended tax return within the IRS's statutory timeline, or make it clear upfront that the amended tax return must be mailed.
Date published: 2023-04-04
Rated 5 out of 5 by from Excellent and easy The program was so easy to use, and quick. Much easier than previous year
Date published: 2023-04-04
Rated 4 out of 5 by from Turbo Tax too expensive The program itself is fine but price hikes are out of line especially since its scalable and changes are incremental
Date published: 2023-04-04
Rated 5 out of 5 by from Tax Return 2022 I love Turbo Tax. I have done my own taxes for years now with Turbo Tax. It is the only way to do your taxes.
Date published: 2023-04-04
Rated 4 out of 5 by from Videos would help I appreciate the general ease of filing my taxes with TurboTax, but for many of the nuances of tax preparation, a video explainer about tax issues would be a welcome addition to the written text box explainers.
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax making a difficult job easier. Very good, that's why I have used it for many years.
Date published: 2023-04-04
Rated 5 out of 5 by from Excellent Utility Made what was always a pain -- doing taxes -- was made simple and easy.
Date published: 2023-04-04
Rated 4 out of 5 by from Easy Very easy but seemed kind of time consuming. Not sure if it was my phone or the site but kinda slow
Date published: 2023-04-04
Rated 2 out of 5 by from Forms Great. Double charged for software. The product itself is great - easy to use and follow. My gripe is that I purchased turbo Tax from Costco and when I went to check out it said my code was invalid. I spent a great deal of time on the phone with someone who didn't understand me and I couldn't understand her.And the issue is still not resolved. I believe I had more than one log-in and that was the problem, but she seemed to be operating from a script and when I tried to explain that to her she couldn't deal with it. She was eager to be done with me. I still need to do battle to get $119 back from Turbo Tax. Not looking forward to it. Otherwise the product is great.
Date published: 2023-04-04
Rated 1 out of 5 by from Slightly better than Ticketmaster TurboTax shouldn't exist. Filing taxes electronically should be automatic like other countries. TurboTax also uses dark patterns in UX design to try and get you to opt into their tracking or select higher cost items.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4844