TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from The Online experience is better This is the first year I've filed my own business taxes (had a preparer for year 1) and I found a copy at Costco. At first I bought the personal and business version, because I figured let's hit two birds with one stone. It wasn't until I had started my return that I realized the business portion didn't cover multi-member LLCs so I couldn't use it. Had to get the pure business version. The experience was a bit clunky compared to the online version, though it got the job done. I frequently found myself comparing the form inputs to what my tax preparer had delivered last year because the help function wasn't the best.
Date published: 2022-03-09
Rated 1 out of 5 by from Turbo tax steals from people It always seems so easy at the begging, but by the end every year somehow I am being charged more and more for this supposedly free service
Date published: 2022-03-09
Rated 3 out of 5 by from Problems 2021 I had more issues/problems this year than ever before. I had to contact and use customer support on at least 6 different occasions. I would get cut off from my phone calls on 3 different occasions and the others went on and could not finish once due to the end of the shift of the support person. There are/were also multiple glitches in turbotax this year that supposedly you are working on, but, that doesnt help us for this year. One issue was with the purchase of a cd then having to download the desktop version because I dont have a cd drive. Apparently, multiple issues with the down load so I was finally given free of charge a desktop version but had to do a lot of minipulating my computer screen to get the right fonts and windows to work. I had 2 outstanding service reps but never got a feed back survey to be able to give them kudos for their work. this is a shame and turbotax needs to get those out to let people know how much they are appreciated. I also had to delete my old account in order to do this years taxes due to a glitch in the system and I couldnt retrieve my information so I lost all of my prior tax information and had to start from scratch. I could go on and on with issues this year, but this i hope gets you in gear to get next years fixed. It was like you rushed to meet this years tax year and were still doing updates and fixes because you had to load the program when it was not totally finished. Turbotax is great, but, I will give you another year to get things working like you have in the past, if not, it will be bye bye turbotax. Come on folks get things working because you are great and you let me down this year.
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo Tax continues to Shine Fast, easy, customer friendly service. We were organized and prepared with our documents, uploaded them to Turbo tax and everything was done.
Date published: 2022-03-09
Rated 5 out of 5 by from Incredible Easy Experience Quick and user friendly interface. Nobody likes to do taxes but it's fun and simple with Turbo Tax!!!
Date published: 2022-03-09
Rated 5 out of 5 by from awesome Great and reliable! Jodi did an amazing job. Her communication was excellent, made it stress free for me.
Date published: 2022-03-09
Rated 5 out of 5 by from great nice & easy, i had to delsy a few times, i wish they gave me a list of thing i would need, like last years copy, and drivers id, at begining
Date published: 2022-03-09
Rated 4 out of 5 by from Get those taxes done I have been using TT for over a decade. The tax laws are so complicated and TT makes them easier, not simple just easier
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax is really great I’ve always used TurboTax. I don’t like how they advertised it was free but always tried to upgrade you, but now they make the distinctions clear. And with TurboTax live I was able to get way more out of my refund than if I tried to do it myself!
Date published: 2022-03-09
Rated 5 out of 5 by from Quick and easy I’ve used the website for several years now. This was my first time using the app and it was super quick and easy to file.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 4833
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from The Online experience is better This is the first year I've filed my own business taxes (had a preparer for year 1) and I found a copy at Costco. At first I bought the personal and business version, because I figured let's hit two birds with one stone. It wasn't until I had started my return that I realized the business portion didn't cover multi-member LLCs so I couldn't use it. Had to get the pure business version. The experience was a bit clunky compared to the online version, though it got the job done. I frequently found myself comparing the form inputs to what my tax preparer had delivered last year because the help function wasn't the best.
Date published: 2022-03-09
Rated 1 out of 5 by from Turbo tax steals from people It always seems so easy at the begging, but by the end every year somehow I am being charged more and more for this supposedly free service
Date published: 2022-03-09
Rated 3 out of 5 by from Problems 2021 I had more issues/problems this year than ever before. I had to contact and use customer support on at least 6 different occasions. I would get cut off from my phone calls on 3 different occasions and the others went on and could not finish once due to the end of the shift of the support person. There are/were also multiple glitches in turbotax this year that supposedly you are working on, but, that doesnt help us for this year. One issue was with the purchase of a cd then having to download the desktop version because I dont have a cd drive. Apparently, multiple issues with the down load so I was finally given free of charge a desktop version but had to do a lot of minipulating my computer screen to get the right fonts and windows to work. I had 2 outstanding service reps but never got a feed back survey to be able to give them kudos for their work. this is a shame and turbotax needs to get those out to let people know how much they are appreciated. I also had to delete my old account in order to do this years taxes due to a glitch in the system and I couldnt retrieve my information so I lost all of my prior tax information and had to start from scratch. I could go on and on with issues this year, but this i hope gets you in gear to get next years fixed. It was like you rushed to meet this years tax year and were still doing updates and fixes because you had to load the program when it was not totally finished. Turbotax is great, but, I will give you another year to get things working like you have in the past, if not, it will be bye bye turbotax. Come on folks get things working because you are great and you let me down this year.
Date published: 2022-03-09
Rated 5 out of 5 by from Turbo Tax continues to Shine Fast, easy, customer friendly service. We were organized and prepared with our documents, uploaded them to Turbo tax and everything was done.
Date published: 2022-03-09
Rated 5 out of 5 by from Incredible Easy Experience Quick and user friendly interface. Nobody likes to do taxes but it's fun and simple with Turbo Tax!!!
Date published: 2022-03-09
Rated 5 out of 5 by from awesome Great and reliable! Jodi did an amazing job. Her communication was excellent, made it stress free for me.
Date published: 2022-03-09
Rated 5 out of 5 by from great nice & easy, i had to delsy a few times, i wish they gave me a list of thing i would need, like last years copy, and drivers id, at begining
Date published: 2022-03-09
Rated 4 out of 5 by from Get those taxes done I have been using TT for over a decade. The tax laws are so complicated and TT makes them easier, not simple just easier
Date published: 2022-03-09
Rated 5 out of 5 by from TurboTax is really great I’ve always used TurboTax. I don’t like how they advertised it was free but always tried to upgrade you, but now they make the distinctions clear. And with TurboTax live I was able to get way more out of my refund than if I tried to do it myself!
Date published: 2022-03-09
Rated 5 out of 5 by from Quick and easy I’ve used the website for several years now. This was my first time using the app and it was super quick and easy to file.
Date published: 2022-03-09
All TurboTax® Offerings Reviews - Page 4833