TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love Me My TurboTax! I've used TurboTax for the past 4 years - since I started my direct-selling gig! It keeps all my information from the previous year, auto-imports my W-2 info from my primary job, keeps track of all the categories I need to enter for my side hustle, gives me prompts to make sure I'm getting the best rate and maximizing my deductions and just generally makes my tax life so much easier! The hints and information to answer questions embedded in the screens are so helpful - and when and if I need someone there's live chat! It's just an amazing product!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Great! This was my first time using Turbo Tax in a while. It was easy to download the program and upload my tax information.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is fantastic! the easy to use steps were very helpful to someone who knows very little about using a computer (me).
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax excellent ; very high accuracy and trusty service.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax covers most of the bases It still uses too much legalese double-speak. It asks if you want to use the USPS cleaned address for your billing address. If you say yes, it ignores you and doesn't use the USPS version.
Date published: 2021-05-18
Rated 5 out of 5 by from Your App sucks Tried to file on your app for over 8 hours. Kept having to start over, finally got to the point that I could file and it has been downloading my data for about 3 hours. Finally able to file online with no problems
Date published: 2021-05-18
Rated 5 out of 5 by from Great, very easy the Best year yet! Worked out wonderful, Easiest Tax Return ever! I Love TURBOTAX!
Date published: 2021-05-18
Rated 1 out of 5 by from Frustrating UI Not enough transparency in calculations, difficult to go back and make corrections, hidden menus which were dependent on sequences of clicks which made it very disorienting to check and come back to sections.
Date published: 2021-05-18
Rated 5 out of 5 by from Did my taxes by myself for the first time...Easy! Quick, easy, and straight forward. I would def use this platform next year.
Date published: 2021-05-18
Rated 2 out of 5 by from software's good, getting it to run was a NIGHTMARE I have used Turbo Tax for years and in the past the experience has been smooth. The actual software works great but I spent HOURS trying to get it updated - at one point it would not uninstall, repair, or update but just hung up. Had to uninstall manually, and use the alternate method to make progress. Then I got hung up in the state loop and had to download the fix for that. I work in software so was able to negotiate the special instructions, but it was a nightmare getting it to work. Can't imagine that experience for less software savvy folks.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4824
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love Me My TurboTax! I've used TurboTax for the past 4 years - since I started my direct-selling gig! It keeps all my information from the previous year, auto-imports my W-2 info from my primary job, keeps track of all the categories I need to enter for my side hustle, gives me prompts to make sure I'm getting the best rate and maximizing my deductions and just generally makes my tax life so much easier! The hints and information to answer questions embedded in the screens are so helpful - and when and if I need someone there's live chat! It's just an amazing product!
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is Great! This was my first time using Turbo Tax in a while. It was easy to download the program and upload my tax information.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is fantastic! the easy to use steps were very helpful to someone who knows very little about using a computer (me).
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax excellent ; very high accuracy and trusty service.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax covers most of the bases It still uses too much legalese double-speak. It asks if you want to use the USPS cleaned address for your billing address. If you say yes, it ignores you and doesn't use the USPS version.
Date published: 2021-05-18
Rated 5 out of 5 by from Your App sucks Tried to file on your app for over 8 hours. Kept having to start over, finally got to the point that I could file and it has been downloading my data for about 3 hours. Finally able to file online with no problems
Date published: 2021-05-18
Rated 5 out of 5 by from Great, very easy the Best year yet! Worked out wonderful, Easiest Tax Return ever! I Love TURBOTAX!
Date published: 2021-05-18
Rated 1 out of 5 by from Frustrating UI Not enough transparency in calculations, difficult to go back and make corrections, hidden menus which were dependent on sequences of clicks which made it very disorienting to check and come back to sections.
Date published: 2021-05-18
Rated 5 out of 5 by from Did my taxes by myself for the first time...Easy! Quick, easy, and straight forward. I would def use this platform next year.
Date published: 2021-05-18
Rated 2 out of 5 by from software's good, getting it to run was a NIGHTMARE I have used Turbo Tax for years and in the past the experience has been smooth. The actual software works great but I spent HOURS trying to get it updated - at one point it would not uninstall, repair, or update but just hung up. Had to uninstall manually, and use the alternate method to make progress. Then I got hung up in the state loop and had to download the fix for that. I work in software so was able to negotiate the special instructions, but it was a nightmare getting it to work. Can't imagine that experience for less software savvy folks.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 4824