TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo tax is awesome Turbo tax experts were very helpful. They called me and helped me figure out how to finish my return.
Date published: 2022-03-15
Rated 5 out of 5 by from Great software! User-friendly. I've been using Turbo Tax for years.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is Awesome Very user friendly. Easy visual communication. Best yet.
Date published: 2022-03-15
Rated 5 out of 5 by from Huge timesaver Turbotax business was a huge help this year for our growing team
Date published: 2022-03-15
Rated 3 out of 5 by from Needs a little improvement Being a new business, some of the steps were confusing but it mostly went okay. However, having to go back through many steps just to correct one or two things is a bit ridiculous. Also, please fix/eliminate the requirement to file a 2553 when not necessary and already done/accepted previously. I believe this is a software glitch.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is Awespe Walked me thru everything and directed me to explanations
Date published: 2022-03-15
Rated 5 out of 5 by from Peace of Mind! I am thankful for Turbo Tax and the service I receive! I feel confident that my taxes are done correctly and appreciate the efficiency of the program.
Date published: 2022-03-15
Rated 2 out of 5 by from Disappointing I purchased Turbo Tax Business to prepare the tax returns for my trust, partially to download my tax data from the trust company managing those assets. Unfortunately, I spent an hour on the phone with a Turbo Tax representative who finally figured out that the Business software doesn't have that capability (though the personal side does). I spent another 1 1/2 hours on the phone trying to figure out how to allocate exempt interest dividend income by state/territory since the "special instructions" link was a dead end (though was told this was not a product issue but a tax issue). I finally ended up being referred to another department that wasn't staffed on weekends (thank goodness I was able to finally figure out a workaround on my own). The step by step questions don't seem to cover everything - I would have missed a couple of things if I hadn't known to look for them on my own (investment management fees for example). Software might work well for business owners, but does NOT work well for Trust/Investment activity. Have used Turbo Tax Premier for years and am happy with that software (also does a better job with investments). To be fair, my trust activity is very limited; I had no distributions this year so can't comment on other aspects of trust tax reporting with this software.
Date published: 2022-03-15
Rated 5 out of 5 by from Awesome this is awesome to use, I have used it for 4 years
Date published: 2022-03-15
Rated 5 out of 5 by from Always a Winner I have been a TurboTax customer for years and have yet to be disappointed.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4819
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax experts were very helpful. They called me and helped me figure out how to finish my return.
Date published: 2022-03-15
Rated 5 out of 5 by from Great software! User-friendly. I've been using Turbo Tax for years.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is Awesome Very user friendly. Easy visual communication. Best yet.
Date published: 2022-03-15
Rated 5 out of 5 by from Huge timesaver Turbotax business was a huge help this year for our growing team
Date published: 2022-03-15
Rated 3 out of 5 by from Needs a little improvement Being a new business, some of the steps were confusing but it mostly went okay. However, having to go back through many steps just to correct one or two things is a bit ridiculous. Also, please fix/eliminate the requirement to file a 2553 when not necessary and already done/accepted previously. I believe this is a software glitch.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is Awespe Walked me thru everything and directed me to explanations
Date published: 2022-03-15
Rated 5 out of 5 by from Peace of Mind! I am thankful for Turbo Tax and the service I receive! I feel confident that my taxes are done correctly and appreciate the efficiency of the program.
Date published: 2022-03-15
Rated 2 out of 5 by from Disappointing I purchased Turbo Tax Business to prepare the tax returns for my trust, partially to download my tax data from the trust company managing those assets. Unfortunately, I spent an hour on the phone with a Turbo Tax representative who finally figured out that the Business software doesn't have that capability (though the personal side does). I spent another 1 1/2 hours on the phone trying to figure out how to allocate exempt interest dividend income by state/territory since the "special instructions" link was a dead end (though was told this was not a product issue but a tax issue). I finally ended up being referred to another department that wasn't staffed on weekends (thank goodness I was able to finally figure out a workaround on my own). The step by step questions don't seem to cover everything - I would have missed a couple of things if I hadn't known to look for them on my own (investment management fees for example). Software might work well for business owners, but does NOT work well for Trust/Investment activity. Have used Turbo Tax Premier for years and am happy with that software (also does a better job with investments). To be fair, my trust activity is very limited; I had no distributions this year so can't comment on other aspects of trust tax reporting with this software.
Date published: 2022-03-15
Rated 5 out of 5 by from Awesome this is awesome to use, I have used it for 4 years
Date published: 2022-03-15
Rated 5 out of 5 by from Always a Winner I have been a TurboTax customer for years and have yet to be disappointed.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4819