TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Not good enough for the high price. I am using TurboTax for the second year and even though your website says that no previous tax knowledge is required, some knowledge is necessary to understand quite a few selections that have no explanation buttons besides them. There are places where we are expected to select a few options especially for State taxes, but nowhere is an explanation found as to what is to be selected and why. Another problem I faced is that the customer service is not easily accessible. Also the Home & Business software does not support an S-corp and S-corps can be small businesses or even solo businesses. I ended up purchasing Home & Business only to realize half-way through that it will not generate a 1120-S for me. So I purchased Business 2021 and my previous money and efforts were a waste and it hurts a small business like mine. Your product list on the landing page does not mention the TurboTax 2021 Business version being available. Now to do my personal taxes I might need to buy another version, which is un-necessary cost. The Home & Business version would not let me do the State taxes for me and I had to purchase the separate State version as an add-on with the Business version. Then there was another issue e-filing the State taxes: I could not e-file the State taxes due to a bug in the system and it kept rolling back to the same page over and over again. Seems like several others had the same problem since last two years and your tax expert has given the solution to override the system and it takes a long time to locate it because it is two years old. This e-file issue should have been fixed and resolved in the new version. For the amount that I paid, I was expecting much better. I am definitely going to consider others next year over TurboTax. I also wish that TurboTax shows the grace to create a re-fund policy for wrongly purchased software that ends up wasting money in these times for small businesses like mine. But for now Thank you.
Date published: 2022-03-15
Rated 4 out of 5 by from ok, but missing key items Super disappointed with the inability to submit state returns electronically. also, there could be a signature function instead of the print and upload. Get it done Intuit! just do it!
Date published: 2022-03-15
Rated 5 out of 5 by from Great experience! Easy and fast! No issues with making it through each step.
Date published: 2022-03-15
Rated 5 out of 5 by from Thank you, TurboTax No need this time for live experts, as the application was thorough and easy to use. I have been using TurboTax for years and consider it a game changer!
Date published: 2022-03-15
Rated 5 out of 5 by from Easy and seamless! An easy-to-use tax tool! Secure, trustworthy, and seamless.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is wonderful Turbo tax is easy to use and to follow the instructions. I
Date published: 2022-03-15
Rated 5 out of 5 by from Excellent service I used Turbo tax live for the first time this year. I t was a great experience. Kimberli my agent was very thorough and responded in a timely manner all of my questions.
Date published: 2022-03-15
Rated 4 out of 5 by from Took some time but worked out in the end. My business moved from a multiple LLC members to a single member LLC mid-year 2021, and I tried showing other members as zero. The tech support team were not as helpful. The did connect me with their CPA who addressed the issue for me. Also, I learned about the right-click and override feature on forums, which helped me finally enter beginning capital account for other members, something which I spent hours to do to no avail. In the end the software worked out for me, just wish I did not have as much headache trying to modify content to my use case.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is great Very easy and convenient to use! I highly recommend
Date published: 2022-03-15
Rated 4 out of 5 by from turbo tax easy turbo gtax was easy once i knew what info i needed to file
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4798
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not good enough for the high price. I am using TurboTax for the second year and even though your website says that no previous tax knowledge is required, some knowledge is necessary to understand quite a few selections that have no explanation buttons besides them. There are places where we are expected to select a few options especially for State taxes, but nowhere is an explanation found as to what is to be selected and why. Another problem I faced is that the customer service is not easily accessible. Also the Home & Business software does not support an S-corp and S-corps can be small businesses or even solo businesses. I ended up purchasing Home & Business only to realize half-way through that it will not generate a 1120-S for me. So I purchased Business 2021 and my previous money and efforts were a waste and it hurts a small business like mine. Your product list on the landing page does not mention the TurboTax 2021 Business version being available. Now to do my personal taxes I might need to buy another version, which is un-necessary cost. The Home & Business version would not let me do the State taxes for me and I had to purchase the separate State version as an add-on with the Business version. Then there was another issue e-filing the State taxes: I could not e-file the State taxes due to a bug in the system and it kept rolling back to the same page over and over again. Seems like several others had the same problem since last two years and your tax expert has given the solution to override the system and it takes a long time to locate it because it is two years old. This e-file issue should have been fixed and resolved in the new version. For the amount that I paid, I was expecting much better. I am definitely going to consider others next year over TurboTax. I also wish that TurboTax shows the grace to create a re-fund policy for wrongly purchased software that ends up wasting money in these times for small businesses like mine. But for now Thank you.
Date published: 2022-03-15
Rated 4 out of 5 by from ok, but missing key items Super disappointed with the inability to submit state returns electronically. also, there could be a signature function instead of the print and upload. Get it done Intuit! just do it!
Date published: 2022-03-15
Rated 5 out of 5 by from Great experience! Easy and fast! No issues with making it through each step.
Date published: 2022-03-15
Rated 5 out of 5 by from Thank you, TurboTax No need this time for live experts, as the application was thorough and easy to use. I have been using TurboTax for years and consider it a game changer!
Date published: 2022-03-15
Rated 5 out of 5 by from Easy and seamless! An easy-to-use tax tool! Secure, trustworthy, and seamless.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is wonderful Turbo tax is easy to use and to follow the instructions. I
Date published: 2022-03-15
Rated 5 out of 5 by from Excellent service I used Turbo tax live for the first time this year. I t was a great experience. Kimberli my agent was very thorough and responded in a timely manner all of my questions.
Date published: 2022-03-15
Rated 4 out of 5 by from Took some time but worked out in the end. My business moved from a multiple LLC members to a single member LLC mid-year 2021, and I tried showing other members as zero. The tech support team were not as helpful. The did connect me with their CPA who addressed the issue for me. Also, I learned about the right-click and override feature on forums, which helped me finally enter beginning capital account for other members, something which I spent hours to do to no avail. In the end the software worked out for me, just wish I did not have as much headache trying to modify content to my use case.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is great Very easy and convenient to use! I highly recommend
Date published: 2022-03-15
Rated 4 out of 5 by from turbo tax easy turbo gtax was easy once i knew what info i needed to file
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4798