TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72145 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Product great, parts of service need improving The online step-by-step guidance is wonderful. Once I reached a live person to get help, they were fantastic. However, actually reaching a live person is a challenge and very frustrating. One part, the word and letter recognition software used to gain access to a live person is faulty. The software never got my first name, Ann, correct, no matter how many times I said and spelled it. English is my first language. I don't have this problem with other similar software. What's wrong with Turbo Tax?!
Date published: 2021-11-30
Rated 5 out of 5 by from TurboTax is awesome Fast and efficient! i don't have much knowledge in the accounting, but this product gives me the easiest possible way.
Date published: 2021-11-30
Rated 5 out of 5 by from Turbo Tax has been very helpful doing taxes. I have used Turbo Tax for many years to prepare my tax return.
Date published: 2021-11-29
Rated 1 out of 5 by from Pooh:No Notice of e-File deadline Over T-Day weekend, I finally was able to complete my 2020 Tax Return; however, when I went to e-file, the notice pops up that the e-file deadline was Oct 20. Why was there no prior notice?? I also went through all the entries (Drivers Licenses, Direct Deposit, etc) only to receive the past deadline notice. Now, I can't find how to print out the return to mail. Agh!
Date published: 2021-11-28
Rated 1 out of 5 by from unable to file as i thought i could and scammed needed to file my taxes late and was forced to buy turbo tax for over $80 to file for 2020 and after spending a upfront cost with no mention i wouldnt be able to E File for 2020 until i reached the end of filing my taxes and needed to submit and then i was instructed i need to physically mail my late taxes. ok not so bad until i realized i have no more clear direction how what to print out exactly and what address to even physically mail my taxes. as far as im aware im unable to do anything but find another tax service that will be clear about filing taxes for me and not scam me out of my money. been filing my last few years of taxes here and will not anymore if i cant trust turbo tax to clearly assist me on filing my taxes and sumbiting my taxes
Date published: 2021-11-28
Rated 3 out of 5 by from CD Preparing with TurboTax is easy. Getting program on computer without it thinking you have already used up the licenses before you begin is a whole different story
Date published: 2021-11-27
Rated 5 out of 5 by from Turbotax is the bees knees I've used this service every year since I was in high school! very easy to use and walks you through all of the steps.
Date published: 2021-11-27
Rated 5 out of 5 by from easy to use first time ever using turbo tax and was simple and easy to use
Date published: 2021-11-26
Rated 5 out of 5 by from Turbotax for life! Great experience as always. Simple, easy, comprehensive.
Date published: 2021-11-23
Rated 5 out of 5 by from Turbotax, 2021 Turbo Tax has always been my preferred tax software application. Tis year, I forgot to complete my return before the May cutoff date. Turbo Tax made it very easy to get my taxes done and dubmitted
Date published: 2021-11-23
All TurboTax® Offerings Reviews - Page 4792
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Product great, parts of service need improving The online step-by-step guidance is wonderful. Once I reached a live person to get help, they were fantastic. However, actually reaching a live person is a challenge and very frustrating. One part, the word and letter recognition software used to gain access to a live person is faulty. The software never got my first name, Ann, correct, no matter how many times I said and spelled it. English is my first language. I don't have this problem with other similar software. What's wrong with Turbo Tax?!
Date published: 2021-11-30
Rated 5 out of 5 by from TurboTax is awesome Fast and efficient! i don't have much knowledge in the accounting, but this product gives me the easiest possible way.
Date published: 2021-11-30
Rated 5 out of 5 by from Turbo Tax has been very helpful doing taxes. I have used Turbo Tax for many years to prepare my tax return.
Date published: 2021-11-29
Rated 1 out of 5 by from Pooh:No Notice of e-File deadline Over T-Day weekend, I finally was able to complete my 2020 Tax Return; however, when I went to e-file, the notice pops up that the e-file deadline was Oct 20. Why was there no prior notice?? I also went through all the entries (Drivers Licenses, Direct Deposit, etc) only to receive the past deadline notice. Now, I can't find how to print out the return to mail. Agh!
Date published: 2021-11-28
Rated 1 out of 5 by from unable to file as i thought i could and scammed needed to file my taxes late and was forced to buy turbo tax for over $80 to file for 2020 and after spending a upfront cost with no mention i wouldnt be able to E File for 2020 until i reached the end of filing my taxes and needed to submit and then i was instructed i need to physically mail my late taxes. ok not so bad until i realized i have no more clear direction how what to print out exactly and what address to even physically mail my taxes. as far as im aware im unable to do anything but find another tax service that will be clear about filing taxes for me and not scam me out of my money. been filing my last few years of taxes here and will not anymore if i cant trust turbo tax to clearly assist me on filing my taxes and sumbiting my taxes
Date published: 2021-11-28
Rated 3 out of 5 by from CD Preparing with TurboTax is easy. Getting program on computer without it thinking you have already used up the licenses before you begin is a whole different story
Date published: 2021-11-27
Rated 5 out of 5 by from Turbotax is the bees knees I've used this service every year since I was in high school! very easy to use and walks you through all of the steps.
Date published: 2021-11-27
Rated 5 out of 5 by from easy to use first time ever using turbo tax and was simple and easy to use
Date published: 2021-11-26
Rated 5 out of 5 by from Turbotax for life! Great experience as always. Simple, easy, comprehensive.
Date published: 2021-11-23
Rated 5 out of 5 by from Turbotax, 2021 Turbo Tax has always been my preferred tax software application. Tis year, I forgot to complete my return before the May cutoff date. Turbo Tax made it very easy to get my taxes done and dubmitted
Date published: 2021-11-23
All TurboTax® Offerings Reviews - Page 4792