TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Many errors after bugs / updates are installed TurboTax issued corrections for Form 1116 (foreign tax credit). Trouble is: the original versions of turbotax with the incorrect form 1116 apparently had a bug that created a foreign earned income exclusion, form 2555 - which I did not create nor did i input information to create form 2555. Spent hours trying to find the problem and a solution. Telephone help person was patient but had no clue as to how to trouble shoot. The solution, of which the help person should be cognizant: delete form 2555!!! I saw that I could delete a form - problem solved....a shame that many hours were burned trying to find a problem that should never have occurred. Sloppy. I check, in detail, every form, every value.
Date published: 2022-03-15
Rated 5 out of 5 by from GREAT love using TurboTax!! Easiest software to use and saves time
Date published: 2022-03-15
Rated 1 out of 5 by from Ok Personal attention is good. Online site is garbage.
Date published: 2022-03-15
Rated 4 out of 5 by from Simple and easy I like doing my taxes with turbo they make it so simple to understand and file by yourself
Date published: 2022-03-15
Rated 4 out of 5 by from software is difficult to operate outside of tax pr online personal help can be great or terrible depending on skill of representative...eg Deborah was great on 3/15/22
Date published: 2022-03-15
Rated 5 out of 5 by from turbo tax is amazing i love love doing my taxes with turbo tax so reliable easy and best customer service
Date published: 2022-03-15
Rated 3 out of 5 by from Meh Having to install updates every time I open my return takes forever and is really annoying. Since the update always is the same size it would appear to be the same update every time. Last year tech support walked me through the steps to stop getting the update. The steps didn't work last year and they don't work this year. Today I couldn't e-file until, you guessed it, I installed the update.
Date published: 2022-03-15
Rated 5 out of 5 by from Awesome Live Help - Yolanda Yolanda - Live Help Expert was very pleasant and helpful to me during my filing session
Date published: 2022-03-15
Rated 5 out of 5 by from Thank goodness for Turbotax! Turbotax has made filing my very complicated taxes so easy. Highly recommend this product.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is well worth the cost! I have been using TurboTax for many years. TurboTax is straightforward to use with a lot of tips and textual assistance.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4791
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Many errors after bugs / updates are installed TurboTax issued corrections for Form 1116 (foreign tax credit). Trouble is: the original versions of turbotax with the incorrect form 1116 apparently had a bug that created a foreign earned income exclusion, form 2555 - which I did not create nor did i input information to create form 2555. Spent hours trying to find the problem and a solution. Telephone help person was patient but had no clue as to how to trouble shoot. The solution, of which the help person should be cognizant: delete form 2555!!! I saw that I could delete a form - problem solved....a shame that many hours were burned trying to find a problem that should never have occurred. Sloppy. I check, in detail, every form, every value.
Date published: 2022-03-15
Rated 5 out of 5 by from GREAT love using TurboTax!! Easiest software to use and saves time
Date published: 2022-03-15
Rated 1 out of 5 by from Ok Personal attention is good. Online site is garbage.
Date published: 2022-03-15
Rated 4 out of 5 by from Simple and easy I like doing my taxes with turbo they make it so simple to understand and file by yourself
Date published: 2022-03-15
Rated 4 out of 5 by from software is difficult to operate outside of tax pr online personal help can be great or terrible depending on skill of representative...eg Deborah was great on 3/15/22
Date published: 2022-03-15
Rated 5 out of 5 by from turbo tax is amazing i love love doing my taxes with turbo tax so reliable easy and best customer service
Date published: 2022-03-15
Rated 3 out of 5 by from Meh Having to install updates every time I open my return takes forever and is really annoying. Since the update always is the same size it would appear to be the same update every time. Last year tech support walked me through the steps to stop getting the update. The steps didn't work last year and they don't work this year. Today I couldn't e-file until, you guessed it, I installed the update.
Date published: 2022-03-15
Rated 5 out of 5 by from Awesome Live Help - Yolanda Yolanda - Live Help Expert was very pleasant and helpful to me during my filing session
Date published: 2022-03-15
Rated 5 out of 5 by from Thank goodness for Turbotax! Turbotax has made filing my very complicated taxes so easy. Highly recommend this product.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is well worth the cost! I have been using TurboTax for many years. TurboTax is straightforward to use with a lot of tips and textual assistance.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4791