TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax has been good for me. It was easy and helpful. Thank you for this application.
Date published: 2021-10-27
Rated 1 out of 5 by from Miserable program - an electronic quagmire Turbo Tax intentionally does not show support telephone numbers anywhere without a great deal of research on users part, then, after finally finding a working telephone number, Turbo Tax makes every effort to force the caller to an automated answering system that sends worthless answers to my phone or e-mail and then kept sending the same answers that are of no use for my questions: such as why does my KEY CODE NOT WORK FOR DOWNLOADING the program after I used the program disc's key code successfully on another PC months earlier. I am promised 5 uses yet only got ONE until I spent many hours trying to reach live support to give me a working code. Forget about e-filing: I had the correct Adjusted Gross Income from last year's return correct yet IRS would still not accept the e-filed return, so I mailed it anyway
Date published: 2021-10-27
Rated 1 out of 5 by from Turbo tad works Have used it for years always works good. Would not use anything else
Date published: 2021-10-27
Rated 5 out of 5 by from thorough and effective service The full service was definitely worth it. I've used the online help in the past, which was good, but I feel there is much greater security in feeling that my taxes were correctly prepared using the full service. The greater documentation required is cumbersome, but is part of the reason that I feel more confident that my taxes were done correctly.
Date published: 2021-10-27
Rated 1 out of 5 by from TurboTax Great system and willbeusuingitnexttaxyear.thankyou
Date published: 2021-10-27
Rated 5 out of 5 by from turbo tax is great I had trouble at first. when i received a call from Delta at Intuit, she spent ALL the necessary time to help me with the program. Many thanks to her. I appreciate her being there for me.
Date published: 2021-10-27
Rated 1 out of 5 by from Full Service is not as Promised I had a horrible experience selecting FUll Service after filing an extension. I had hoped to have someone review my taxes in detail and help me ensure I had everything completed correctly and had maximized my savings. Long story short, they called me immediately upon filing my extension (after 12:30am), and when I said I wasn't ready to go through everything then and had filed the extension and requested help to review later. They ended the call and did not set up a return call time. They closed the service on me multiple times. In October when I called to finally finish it, they had closed the case completely and removed my account from any record of having selected the full service. One agent was able to get me set up again after hours of trying to find out what happened and right when I had everything set up and ready to file, needing to complete one final doc that I would have happily gone without, they yet again closed the entire order on me. This time that meant that they wiped out my entire tax order, all my documents, and then because of the timing, I was told that Full Service was no longer available and I had to file on my own after all. I might as well have just filed back in May at this point as I just had to do all of the entry and file without a full CPA review.
Date published: 2021-10-27
Rated 5 out of 5 by from TurboTax is the only way to go for filing taxes!! I mostly like the step by step guide to help complete sections. TurboTax make self complete taxes easy and informational. Lots of deductions that I was not aware of and was able to understand!! I also used helpline and customer service was excellent!
Date published: 2021-10-27
Rated 5 out of 5 by from good simple very quick and fast loved how easy it was to file with no problems
Date published: 2021-10-27
Rated 5 out of 5 by from great easy process very self explanatory love using turbo tax been using for 4 years now
Date published: 2021-10-27
All TurboTax® Offerings Reviews - Page 4784
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax has been good for me. It was easy and helpful. Thank you for this application.
Date published: 2021-10-27
Rated 1 out of 5 by from Miserable program - an electronic quagmire Turbo Tax intentionally does not show support telephone numbers anywhere without a great deal of research on users part, then, after finally finding a working telephone number, Turbo Tax makes every effort to force the caller to an automated answering system that sends worthless answers to my phone or e-mail and then kept sending the same answers that are of no use for my questions: such as why does my KEY CODE NOT WORK FOR DOWNLOADING the program after I used the program disc's key code successfully on another PC months earlier. I am promised 5 uses yet only got ONE until I spent many hours trying to reach live support to give me a working code. Forget about e-filing: I had the correct Adjusted Gross Income from last year's return correct yet IRS would still not accept the e-filed return, so I mailed it anyway
Date published: 2021-10-27
Rated 1 out of 5 by from Turbo tad works Have used it for years always works good. Would not use anything else
Date published: 2021-10-27
Rated 5 out of 5 by from thorough and effective service The full service was definitely worth it. I've used the online help in the past, which was good, but I feel there is much greater security in feeling that my taxes were correctly prepared using the full service. The greater documentation required is cumbersome, but is part of the reason that I feel more confident that my taxes were done correctly.
Date published: 2021-10-27
Rated 1 out of 5 by from TurboTax Great system and willbeusuingitnexttaxyear.thankyou
Date published: 2021-10-27
Rated 5 out of 5 by from turbo tax is great I had trouble at first. when i received a call from Delta at Intuit, she spent ALL the necessary time to help me with the program. Many thanks to her. I appreciate her being there for me.
Date published: 2021-10-27
Rated 1 out of 5 by from Full Service is not as Promised I had a horrible experience selecting FUll Service after filing an extension. I had hoped to have someone review my taxes in detail and help me ensure I had everything completed correctly and had maximized my savings. Long story short, they called me immediately upon filing my extension (after 12:30am), and when I said I wasn't ready to go through everything then and had filed the extension and requested help to review later. They ended the call and did not set up a return call time. They closed the service on me multiple times. In October when I called to finally finish it, they had closed the case completely and removed my account from any record of having selected the full service. One agent was able to get me set up again after hours of trying to find out what happened and right when I had everything set up and ready to file, needing to complete one final doc that I would have happily gone without, they yet again closed the entire order on me. This time that meant that they wiped out my entire tax order, all my documents, and then because of the timing, I was told that Full Service was no longer available and I had to file on my own after all. I might as well have just filed back in May at this point as I just had to do all of the entry and file without a full CPA review.
Date published: 2021-10-27
Rated 5 out of 5 by from TurboTax is the only way to go for filing taxes!! I mostly like the step by step guide to help complete sections. TurboTax make self complete taxes easy and informational. Lots of deductions that I was not aware of and was able to understand!! I also used helpline and customer service was excellent!
Date published: 2021-10-27
Rated 5 out of 5 by from good simple very quick and fast loved how easy it was to file with no problems
Date published: 2021-10-27
Rated 5 out of 5 by from great easy process very self explanatory love using turbo tax been using for 4 years now
Date published: 2021-10-27
All TurboTax® Offerings Reviews - Page 4784