TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Super! Amber resolved our issues.The Credit Union information did not appear, but now it's okay.
Date published: 2021-04-17
Rated 4 out of 5 by from Makes a lot of sense If you don't have a complicated return, this makes a lot of sense. You can save money, time and trouble. I didn't have to have copies of all those files received to attach to my return. Easy peasy. And there was someone to ask questions of when needed.
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo Tax is great The software is great. The only problem I see, and have seen over the years, is that the KY estimated tax forms are cut off at the bottom when you print them. Oh, another problem below, nicknames have to be 4 characters. Why? I don't know how to make my nickname longer. I tried spaces and it said the nickname was already used.
Date published: 2021-04-17
Rated 5 out of 5 by from Simple, time saving. Thank you Easy to use, imported last years information done in 20min
Date published: 2021-04-17
Rated 5 out of 5 by from TurboTax Makes it Simple Have used TurboTax for the past several years. I love that I can have it walk me through the process step by step or I can pick and choose what to work on. I like that I can purchase 1 software and it will take care of my whole family. Any time I've had an issue (my son entered the wrong AGI from previous year) TurboTax made it so easy to fix this error and refile his taxes.
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome very simple to understand and file taxes. I really love turbo tax so much, that it makes me want to eat ice cream.
Date published: 2021-04-17
Rated 5 out of 5 by from Great program. Very easy to use and well put together. This was my very first time filling taxes myself.
Date published: 2021-04-17
Rated 2 out of 5 by from At your own risk and mercy!!! I filed my 2019 taxes using Turbo Tax Delux same as in previous years. I could not locate the last year's return and wasted hours trying to use Intuit site to retrieve my lost file, No luck, and no help and no phone # even though on the actual package it states free US-based product help by phone or online. There are plenty of advisors who were ready to answer my tax questions for a fee but forget about customer service.
Date published: 2021-04-17
Rated 4 out of 5 by from easy to use, cost is to much I did not engage with anyone from Turbotax..this is nonsense
Date published: 2021-04-17
Rated 4 out of 5 by from Really easy and convenient to file tax! Thank you so much for providing the service! I cannot imagine myself without Turbox while tax filing.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 4783
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Super! Amber resolved our issues.The Credit Union information did not appear, but now it's okay.
Date published: 2021-04-17
Rated 4 out of 5 by from Makes a lot of sense If you don't have a complicated return, this makes a lot of sense. You can save money, time and trouble. I didn't have to have copies of all those files received to attach to my return. Easy peasy. And there was someone to ask questions of when needed.
Date published: 2021-04-17
Rated 4 out of 5 by from Turbo Tax is great The software is great. The only problem I see, and have seen over the years, is that the KY estimated tax forms are cut off at the bottom when you print them. Oh, another problem below, nicknames have to be 4 characters. Why? I don't know how to make my nickname longer. I tried spaces and it said the nickname was already used.
Date published: 2021-04-17
Rated 5 out of 5 by from Simple, time saving. Thank you Easy to use, imported last years information done in 20min
Date published: 2021-04-17
Rated 5 out of 5 by from TurboTax Makes it Simple Have used TurboTax for the past several years. I love that I can have it walk me through the process step by step or I can pick and choose what to work on. I like that I can purchase 1 software and it will take care of my whole family. Any time I've had an issue (my son entered the wrong AGI from previous year) TurboTax made it so easy to fix this error and refile his taxes.
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome very simple to understand and file taxes. I really love turbo tax so much, that it makes me want to eat ice cream.
Date published: 2021-04-17
Rated 5 out of 5 by from Great program. Very easy to use and well put together. This was my very first time filling taxes myself.
Date published: 2021-04-17
Rated 2 out of 5 by from At your own risk and mercy!!! I filed my 2019 taxes using Turbo Tax Delux same as in previous years. I could not locate the last year's return and wasted hours trying to use Intuit site to retrieve my lost file, No luck, and no help and no phone # even though on the actual package it states free US-based product help by phone or online. There are plenty of advisors who were ready to answer my tax questions for a fee but forget about customer service.
Date published: 2021-04-17
Rated 4 out of 5 by from easy to use, cost is to much I did not engage with anyone from Turbotax..this is nonsense
Date published: 2021-04-17
Rated 4 out of 5 by from Really easy and convenient to file tax! Thank you so much for providing the service! I cannot imagine myself without Turbox while tax filing.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 4783