TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Good job Helped us to finish return. She was a tremendous help
Date published: 2021-05-09
Rated 5 out of 5 by from did a great job Found all the deductions I needed and got awesome help in online chat
Date published: 2021-05-09
Rated 5 out of 5 by from Exceptional Tax Expert service Tax live expert service has better service and provide exceptional details
Date published: 2021-05-09
Rated 5 out of 5 by from My Turbo Tax I have been using turbo tax for years and its the best way to do your taxes.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is the best! I have used Turbo Tax for many years. I have said it before and I will say it again, "Turbo Tax is probably the best and most intuitive software that I have ever used."
Date published: 2021-05-09
Rated 5 out of 5 by from I feel confident with Turbo Tax I feel confident and have the support of the Turbo Tax team, I enjoy doing my own taxes, I have learned so much over the years using this service
Date published: 2021-05-09
Rated 1 out of 5 by from Extremely disappointed 14 year TT Customer the payment process for the State version was in a word horrible. I contacted the "help" center identified in Turbo Tax Home an Business because i kept received "payment did not go through" message. Online help was no help at all. finally contacted an agent who did help me pay the $25 so i could receive a payment confirmation code to enter in the software but upon my return to my return it would not again provide me a place to enter the confirmation code as it had before and only gave me 2 options, one of them being pay by credit card which, i just finished doing with the Agent. But to my surprise, in order to get my state and federal returns filed i had to pay twice for the State return (once with the agent and the second time online. Just a very disappointing experience for a 14 year customer of Turbo Tax. It won't be 15 years.
Date published: 2021-05-09
Rated 5 out of 5 by from Greg was amazing Turbo tax made it easy from a technology standpoint but people are more important and Greg was excellent. He was even ethical enough to not let me hire him directly.
Date published: 2021-05-09
Rated 5 out of 5 by from great and easy turbo tax answered my questions and helped me out a lot
Date published: 2021-05-09
Rated 5 out of 5 by from awesome Turbo Tax is Very easy to use and convenient. Everything is covered with great explanations.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 4772
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good job Helped us to finish return. She was a tremendous help
Date published: 2021-05-09
Rated 5 out of 5 by from did a great job Found all the deductions I needed and got awesome help in online chat
Date published: 2021-05-09
Rated 5 out of 5 by from Exceptional Tax Expert service Tax live expert service has better service and provide exceptional details
Date published: 2021-05-09
Rated 5 out of 5 by from My Turbo Tax I have been using turbo tax for years and its the best way to do your taxes.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is the best! I have used Turbo Tax for many years. I have said it before and I will say it again, "Turbo Tax is probably the best and most intuitive software that I have ever used."
Date published: 2021-05-09
Rated 5 out of 5 by from I feel confident with Turbo Tax I feel confident and have the support of the Turbo Tax team, I enjoy doing my own taxes, I have learned so much over the years using this service
Date published: 2021-05-09
Rated 1 out of 5 by from Extremely disappointed 14 year TT Customer the payment process for the State version was in a word horrible. I contacted the "help" center identified in Turbo Tax Home an Business because i kept received "payment did not go through" message. Online help was no help at all. finally contacted an agent who did help me pay the $25 so i could receive a payment confirmation code to enter in the software but upon my return to my return it would not again provide me a place to enter the confirmation code as it had before and only gave me 2 options, one of them being pay by credit card which, i just finished doing with the Agent. But to my surprise, in order to get my state and federal returns filed i had to pay twice for the State return (once with the agent and the second time online. Just a very disappointing experience for a 14 year customer of Turbo Tax. It won't be 15 years.
Date published: 2021-05-09
Rated 5 out of 5 by from Greg was amazing Turbo tax made it easy from a technology standpoint but people are more important and Greg was excellent. He was even ethical enough to not let me hire him directly.
Date published: 2021-05-09
Rated 5 out of 5 by from great and easy turbo tax answered my questions and helped me out a lot
Date published: 2021-05-09
Rated 5 out of 5 by from awesome Turbo Tax is Very easy to use and convenient. Everything is covered with great explanations.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 4772