TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Still love TurboTax after 20 years Easy to walk through (as usual) even though I had some additional complications to deal with, to include transition to retirement, inheritance, IRA conversions & withdrawals, etc... Will continue to use it and recommend it to my friends.
Date published: 2022-03-10
Rated 3 out of 5 by from Too Buggy for words I have used Turbo Tax for more than 15 years. I have always found it intuitive and pretty easy to use. This years program is neither. I had problems with the 1099 NEC and the Efiling on a MAC problem. Neither were unsolvable but were also unnecessary. What happened to the program looking for updates when you open it? How hard would it be to put a comment on the NEC screen in income that if you have business expenses enter it through schedule C? Several places it bizarrely changed entries on business expenses and ended up doubling it with multiple NEC's. I also miss the ability to open a specific form in the review process and override the info if it is incorrect. Particularly as the easy step seemed to create more missteps than anything. This is the third return we have done. The first was done by a different member of the family and. she too kept going in circles. We are both college graduates who have used Turbo Tax for years. Note:My Business is very small . It generates 1800 Gross per year. I should not have to pay more for an upgraded program to add that to our taxes.
Date published: 2022-03-10
Rated 5 out of 5 by from Outsstanding -- repeated use As a repeat user, the program is always easy to use and is very effective
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax Full Service Experience was seamless. Upload your documents and ask any questions you may have about what is best for yourself/family's situation.
Date published: 2022-03-10
Rated 4 out of 5 by from Review It was good. Would recommend to a friend or family member and will return again next year.
Date published: 2022-03-10
Rated 5 out of 5 by from Evelyn was excellent Very helpful and knowledgeable!! Evelyn made this process a breeze
Date published: 2022-03-10
Rated 1 out of 5 by from Worst year for TurboTax We have been happy with TurboTax in the past, filing for ~20 years. This year it was AWFUL: 1. TurboTax provided tax forms VERY LATE!--some 3/3/2021 !! 2. TurboTax promised to provide ALL Form 1116, but then didn't provide 1116 Schedule B. 3. This meant I had to file by mail both Federal & State taxes, and figuring out 1116 Sch. B on my own. TurboTax should provide a refund
Date published: 2022-03-10
Rated 4 out of 5 by from TurboTax Live was great My TTL agent was so responsive and great and quick! I would definitely use this service again
Date published: 2022-03-10
Rated 5 out of 5 by from My Expert was so handy! She was very knowledgeable, personable, and down to earth.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax works great I've been using Turbo tax for nearly 10 years. I am very pleased with the product and accuracy of the filing. the rates are reasonable for an easy to use product that helps walk you through in easy to understand terms rather than using the gov't forms yourself.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4764
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Still love TurboTax after 20 years Easy to walk through (as usual) even though I had some additional complications to deal with, to include transition to retirement, inheritance, IRA conversions & withdrawals, etc... Will continue to use it and recommend it to my friends.
Date published: 2022-03-10
Rated 3 out of 5 by from Too Buggy for words I have used Turbo Tax for more than 15 years. I have always found it intuitive and pretty easy to use. This years program is neither. I had problems with the 1099 NEC and the Efiling on a MAC problem. Neither were unsolvable but were also unnecessary. What happened to the program looking for updates when you open it? How hard would it be to put a comment on the NEC screen in income that if you have business expenses enter it through schedule C? Several places it bizarrely changed entries on business expenses and ended up doubling it with multiple NEC's. I also miss the ability to open a specific form in the review process and override the info if it is incorrect. Particularly as the easy step seemed to create more missteps than anything. This is the third return we have done. The first was done by a different member of the family and. she too kept going in circles. We are both college graduates who have used Turbo Tax for years. Note:My Business is very small . It generates 1800 Gross per year. I should not have to pay more for an upgraded program to add that to our taxes.
Date published: 2022-03-10
Rated 5 out of 5 by from Outsstanding -- repeated use As a repeat user, the program is always easy to use and is very effective
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax Full Service Experience was seamless. Upload your documents and ask any questions you may have about what is best for yourself/family's situation.
Date published: 2022-03-10
Rated 4 out of 5 by from Review It was good. Would recommend to a friend or family member and will return again next year.
Date published: 2022-03-10
Rated 5 out of 5 by from Evelyn was excellent Very helpful and knowledgeable!! Evelyn made this process a breeze
Date published: 2022-03-10
Rated 1 out of 5 by from Worst year for TurboTax We have been happy with TurboTax in the past, filing for ~20 years. This year it was AWFUL: 1. TurboTax provided tax forms VERY LATE!--some 3/3/2021 !! 2. TurboTax promised to provide ALL Form 1116, but then didn't provide 1116 Schedule B. 3. This meant I had to file by mail both Federal & State taxes, and figuring out 1116 Sch. B on my own. TurboTax should provide a refund
Date published: 2022-03-10
Rated 4 out of 5 by from TurboTax Live was great My TTL agent was so responsive and great and quick! I would definitely use this service again
Date published: 2022-03-10
Rated 5 out of 5 by from My Expert was so handy! She was very knowledgeable, personable, and down to earth.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax works great I've been using Turbo tax for nearly 10 years. I am very pleased with the product and accuracy of the filing. the rates are reasonable for an easy to use product that helps walk you through in easy to understand terms rather than using the gov't forms yourself.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4764