TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Return Customer The communication started slow, but once Robert O. got involved it moved along like TurboTax usually does. He was patient and asked all the right questions.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbotax is great! Started filling out the paperwork myself using turbotax basic but was getting confused by the terminology and forms I needed to provide. I ended up switching up to the Deluxe option as I wanted someone with experience to handle my taxes and get not only the return I was due but also make sure I was not owing any taxes. I had just moved to a new state and started a new job so I felt much better getting help from a professional than handling it on my own.
Date published: 2022-03-15
Rated 4 out of 5 by from Good for single Hard for married I used this to file for my deceased father--no problem as he had all of his records in Quicken and passed in December. I used for my college daughter no problem. Tried to use for married filing joint but trying to navigate questions was difficult when I have an HSA, tuition payments, social security for spouse and child. Gave up and will be paying an accountant in the family to file for us.
Date published: 2022-03-15
Rated 5 out of 5 by from Very Helpful and accurate It took quite a bit foe me to sort thru all forms, but the software is very well suited to answer all customer question
Date published: 2022-03-15
Rated 4 out of 5 by from Have used Turbo Tax 10 years I have used Turbo Tax for about 10 years, used when we had many stock transactions, not so many now! It is easy to manipulate in and nice to be able to handle independently.
Date published: 2022-03-15
Rated 5 out of 5 by from You make it so easy I am always scared to do my own taxes. If I go and have them done, it is double the amount
Date published: 2022-03-15
Rated 1 out of 5 by from They keep jacking up the price It turns my stomach to pay $60 to Turbo Tax on top of what I'm paying the federal gov't. More expensive each year with no obvious improvement in service. It's a ripoff I feel I have to engage with due to my unusual tax situation and lack of budget for an accountant.
Date published: 2022-03-15
Rated 3 out of 5 by from Problem with purchasing Audit Defense TurboTax Business functioned as usual. However, I was unable to successfully create an online account to purchase Audit Defense for our business. The customer support rep who provided help over the telephone did eventually resolve the issue by completing the purchase via telephone, creating an account for me from his end, and sending me an email to log in and complete the account creation. However, something as simple as creating an online account should be effortless and trouble-free for the software company that we trust with our tax filing.
Date published: 2022-03-15
Rated 5 out of 5 by from turbo tax tada Normally good to work with unless the tax laws suck
Date published: 2022-03-15
Rated 1 out of 5 by from Sucks Changes every year and is worse every year. Won’t even let you look at the actual forms before you file. Never asked if I had made estimated payments. I had to remember that I had and search help on how to enter them. It also raised the price later in the program even though it knew from the start that I had loss carryovers from last year.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4764
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Return Customer The communication started slow, but once Robert O. got involved it moved along like TurboTax usually does. He was patient and asked all the right questions.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbotax is great! Started filling out the paperwork myself using turbotax basic but was getting confused by the terminology and forms I needed to provide. I ended up switching up to the Deluxe option as I wanted someone with experience to handle my taxes and get not only the return I was due but also make sure I was not owing any taxes. I had just moved to a new state and started a new job so I felt much better getting help from a professional than handling it on my own.
Date published: 2022-03-15
Rated 4 out of 5 by from Good for single Hard for married I used this to file for my deceased father--no problem as he had all of his records in Quicken and passed in December. I used for my college daughter no problem. Tried to use for married filing joint but trying to navigate questions was difficult when I have an HSA, tuition payments, social security for spouse and child. Gave up and will be paying an accountant in the family to file for us.
Date published: 2022-03-15
Rated 5 out of 5 by from Very Helpful and accurate It took quite a bit foe me to sort thru all forms, but the software is very well suited to answer all customer question
Date published: 2022-03-15
Rated 4 out of 5 by from Have used Turbo Tax 10 years I have used Turbo Tax for about 10 years, used when we had many stock transactions, not so many now! It is easy to manipulate in and nice to be able to handle independently.
Date published: 2022-03-15
Rated 5 out of 5 by from You make it so easy I am always scared to do my own taxes. If I go and have them done, it is double the amount
Date published: 2022-03-15
Rated 1 out of 5 by from They keep jacking up the price It turns my stomach to pay $60 to Turbo Tax on top of what I'm paying the federal gov't. More expensive each year with no obvious improvement in service. It's a ripoff I feel I have to engage with due to my unusual tax situation and lack of budget for an accountant.
Date published: 2022-03-15
Rated 3 out of 5 by from Problem with purchasing Audit Defense TurboTax Business functioned as usual. However, I was unable to successfully create an online account to purchase Audit Defense for our business. The customer support rep who provided help over the telephone did eventually resolve the issue by completing the purchase via telephone, creating an account for me from his end, and sending me an email to log in and complete the account creation. However, something as simple as creating an online account should be effortless and trouble-free for the software company that we trust with our tax filing.
Date published: 2022-03-15
Rated 5 out of 5 by from turbo tax tada Normally good to work with unless the tax laws suck
Date published: 2022-03-15
Rated 1 out of 5 by from Sucks Changes every year and is worse every year. Won’t even let you look at the actual forms before you file. Never asked if I had made estimated payments. I had to remember that I had and search help on how to enter them. It also raised the price later in the program even though it knew from the start that I had loss carryovers from last year.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4764