TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from 2021 Turbo Tax for NJ Not Current Even after multiple calls to TT tech, that have not updated pension and other tiered exclusions that were new for 2021. Also, they keep fiddling with the cost to e-file state returns. Last year it was $25 but for 2022 (up until a week ago) it was $20 and today, back to $25. No thanks . It should be free when you pay extra for the Premier Version. I'll mail my return, wait a few extra weeks and pocket the $25.
Date published: 2022-03-10
Rated 1 out of 5 by from Turbo Tax is a headache Not user-friendly - was a lot easier last year. Once again not user friendly gave me a headache
Date published: 2022-03-10
Rated 5 out of 5 by from Turbotax simplifies filing taxes Good value for the price. Recommend this product to all types of tax filers. Plan to use it in the future.
Date published: 2022-03-10
Rated 5 out of 5 by from very simple and easy once you get the hang of it it very simple and easy once you get the hang of it
Date published: 2022-03-10
Rated 5 out of 5 by from Trubo Tax is Greate I like how easy it is to use the program, the amount of help data there is and that you can talk to a tax person.
Date published: 2022-03-10
Rated 5 out of 5 by from Fast, efficient way to prepare my taxes Turbo Tax leads you through the whole process quickly and accurately. Simple to use. I used the Premier edition because of some small investment transactions we had this year.
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax is amazing! Christiane and everyone else that helped us along the way were SO great! So good at communicating and breaking everything down for us so we understood everything that was going on. Our tax situation was hectic this year but Christiane dealt with it flawlessly! Thank you so much!
Date published: 2022-03-10
Rated 5 out of 5 by from Still love TurboTax after 20 years Easy to walk through (as usual) even though I had some additional complications to deal with, to include transition to retirement, inheritance, IRA conversions & withdrawals, etc... Will continue to use it and recommend it to my friends.
Date published: 2022-03-10
Rated 3 out of 5 by from Too Buggy for words I have used Turbo Tax for more than 15 years. I have always found it intuitive and pretty easy to use. This years program is neither. I had problems with the 1099 NEC and the Efiling on a MAC problem. Neither were unsolvable but were also unnecessary. What happened to the program looking for updates when you open it? How hard would it be to put a comment on the NEC screen in income that if you have business expenses enter it through schedule C? Several places it bizarrely changed entries on business expenses and ended up doubling it with multiple NEC's. I also miss the ability to open a specific form in the review process and override the info if it is incorrect. Particularly as the easy step seemed to create more missteps than anything. This is the third return we have done. The first was done by a different member of the family and. she too kept going in circles. We are both college graduates who have used Turbo Tax for years. Note:My Business is very small . It generates 1800 Gross per year. I should not have to pay more for an upgraded program to add that to our taxes.
Date published: 2022-03-10
Rated 5 out of 5 by from Outsstanding -- repeated use As a repeat user, the program is always easy to use and is very effective
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4756
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from 2021 Turbo Tax for NJ Not Current Even after multiple calls to TT tech, that have not updated pension and other tiered exclusions that were new for 2021. Also, they keep fiddling with the cost to e-file state returns. Last year it was $25 but for 2022 (up until a week ago) it was $20 and today, back to $25. No thanks . It should be free when you pay extra for the Premier Version. I'll mail my return, wait a few extra weeks and pocket the $25.
Date published: 2022-03-10
Rated 1 out of 5 by from Turbo Tax is a headache Not user-friendly - was a lot easier last year. Once again not user friendly gave me a headache
Date published: 2022-03-10
Rated 5 out of 5 by from Turbotax simplifies filing taxes Good value for the price. Recommend this product to all types of tax filers. Plan to use it in the future.
Date published: 2022-03-10
Rated 5 out of 5 by from very simple and easy once you get the hang of it it very simple and easy once you get the hang of it
Date published: 2022-03-10
Rated 5 out of 5 by from Trubo Tax is Greate I like how easy it is to use the program, the amount of help data there is and that you can talk to a tax person.
Date published: 2022-03-10
Rated 5 out of 5 by from Fast, efficient way to prepare my taxes Turbo Tax leads you through the whole process quickly and accurately. Simple to use. I used the Premier edition because of some small investment transactions we had this year.
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax is amazing! Christiane and everyone else that helped us along the way were SO great! So good at communicating and breaking everything down for us so we understood everything that was going on. Our tax situation was hectic this year but Christiane dealt with it flawlessly! Thank you so much!
Date published: 2022-03-10
Rated 5 out of 5 by from Still love TurboTax after 20 years Easy to walk through (as usual) even though I had some additional complications to deal with, to include transition to retirement, inheritance, IRA conversions & withdrawals, etc... Will continue to use it and recommend it to my friends.
Date published: 2022-03-10
Rated 3 out of 5 by from Too Buggy for words I have used Turbo Tax for more than 15 years. I have always found it intuitive and pretty easy to use. This years program is neither. I had problems with the 1099 NEC and the Efiling on a MAC problem. Neither were unsolvable but were also unnecessary. What happened to the program looking for updates when you open it? How hard would it be to put a comment on the NEC screen in income that if you have business expenses enter it through schedule C? Several places it bizarrely changed entries on business expenses and ended up doubling it with multiple NEC's. I also miss the ability to open a specific form in the review process and override the info if it is incorrect. Particularly as the easy step seemed to create more missteps than anything. This is the third return we have done. The first was done by a different member of the family and. she too kept going in circles. We are both college graduates who have used Turbo Tax for years. Note:My Business is very small . It generates 1800 Gross per year. I should not have to pay more for an upgraded program to add that to our taxes.
Date published: 2022-03-10
Rated 5 out of 5 by from Outsstanding -- repeated use As a repeat user, the program is always easy to use and is very effective
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 4756