TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72145 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from I love Turbo Tax! I loved my agent and provided comments in the other sections. He was very knowledable and patient. BEST EXPERIENCE EVER!
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax Shut Down Temporarily I waited till the last minutes and completed my taxes in the early AM hours on the last day of online e-filing, then saw screen message that e-filing was over. I didn't panic because TurboTax had always been so "last minute reliable" I called was told there was a temporary glitch, so I waited and e-filing was smooth as always. Thanks.
Date published: 2021-10-15
Rated 5 out of 5 by from best tax software out there!! I have been using TurboTax for several years now and it hasnt failed me yet. Super easy to use and filing online is a breeze. So thankful for this software as it saves me a ton of money and is a great overall product!
Date published: 2021-10-15
Rated 5 out of 5 by from I love it! I have been using it for years. Turbo Tax has saved me money over the years by maximizing deductions and keeping me current and in compliance with changing tax rules. Also eliminates the nightmare of doing taxes with no assistance. Great product.
Date published: 2021-10-15
Rated 5 out of 5 by from Some things are not your fault, Turbotax! All proceeded reasonably well with creating my 2020 tax returns -- EXCEPT when I found that certain IRS standardized forms end up with inaccurate $$ numbers, dates, or what have you, depending on what non-standardized business software each bank uses, and just how poorly -- from one bank to bank another -- program their tax software differently to autogenerate forms with consistent parameter VALUES. For example, my tax filing efforts were constantly interrupted by the amount of detective work required by myself to complete IRS 1098 Mortgage Interest and related forms that do not consistently capture accurate parameter values like "Mortgage Origination Date" and "Mortgage Acquisition Date". Apparently, the mortgaging banks and other such entities need an IRS-standardized way for banks to end up with fully populated and accurate forms data.
Date published: 2021-10-15
Rated 1 out of 5 by from Not what was expected I am displeased with the inability to edit information that I am not comfortable is appropriately reflected in my tax return. I spoke with multiple advisors who were unable to address the issue. I'm now going to have to take my tax return to an accountant to have them verify that the tax return was correctly done and that I do not need to file an amendment. This product overcharged for the quality of service that I received. I will not be using TurboTax again.
Date published: 2021-10-15
Rated 5 out of 5 by from Satisfied Customer Smooth and painless process, convenient features and explanations. Happy with the service provided.
Date published: 2021-10-15
Rated 5 out of 5 by from Representation is top shelf. Representation is top shelf, but web site mechanics are very, very awkward and error prone.
Date published: 2021-10-15
Rated 3 out of 5 by from Turbo Tax is Ok ... I've used Turbo Tax for years; wish they would release an application to capture data throughout the year that would allow us to import data into Turbo Tax (no, I don't like Quicken ...).
Date published: 2021-10-15
Rated 5 out of 5 by from Awesome Great service, was very easy to go through the tax process.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 4755
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax! I loved my agent and provided comments in the other sections. He was very knowledable and patient. BEST EXPERIENCE EVER!
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax Shut Down Temporarily I waited till the last minutes and completed my taxes in the early AM hours on the last day of online e-filing, then saw screen message that e-filing was over. I didn't panic because TurboTax had always been so "last minute reliable" I called was told there was a temporary glitch, so I waited and e-filing was smooth as always. Thanks.
Date published: 2021-10-15
Rated 5 out of 5 by from best tax software out there!! I have been using TurboTax for several years now and it hasnt failed me yet. Super easy to use and filing online is a breeze. So thankful for this software as it saves me a ton of money and is a great overall product!
Date published: 2021-10-15
Rated 5 out of 5 by from I love it! I have been using it for years. Turbo Tax has saved me money over the years by maximizing deductions and keeping me current and in compliance with changing tax rules. Also eliminates the nightmare of doing taxes with no assistance. Great product.
Date published: 2021-10-15
Rated 5 out of 5 by from Some things are not your fault, Turbotax! All proceeded reasonably well with creating my 2020 tax returns -- EXCEPT when I found that certain IRS standardized forms end up with inaccurate $$ numbers, dates, or what have you, depending on what non-standardized business software each bank uses, and just how poorly -- from one bank to bank another -- program their tax software differently to autogenerate forms with consistent parameter VALUES. For example, my tax filing efforts were constantly interrupted by the amount of detective work required by myself to complete IRS 1098 Mortgage Interest and related forms that do not consistently capture accurate parameter values like "Mortgage Origination Date" and "Mortgage Acquisition Date". Apparently, the mortgaging banks and other such entities need an IRS-standardized way for banks to end up with fully populated and accurate forms data.
Date published: 2021-10-15
Rated 1 out of 5 by from Not what was expected I am displeased with the inability to edit information that I am not comfortable is appropriately reflected in my tax return. I spoke with multiple advisors who were unable to address the issue. I'm now going to have to take my tax return to an accountant to have them verify that the tax return was correctly done and that I do not need to file an amendment. This product overcharged for the quality of service that I received. I will not be using TurboTax again.
Date published: 2021-10-15
Rated 5 out of 5 by from Satisfied Customer Smooth and painless process, convenient features and explanations. Happy with the service provided.
Date published: 2021-10-15
Rated 5 out of 5 by from Representation is top shelf. Representation is top shelf, but web site mechanics are very, very awkward and error prone.
Date published: 2021-10-15
Rated 3 out of 5 by from Turbo Tax is Ok ... I've used Turbo Tax for years; wish they would release an application to capture data throughout the year that would allow us to import data into Turbo Tax (no, I don't like Quicken ...).
Date published: 2021-10-15
Rated 5 out of 5 by from Awesome Great service, was very easy to go through the tax process.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 4755