TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Fair-to-Good CA STATE Business Software could use some work. The rough spot for me was (re)learning to delete unnecessary form (for a tax credit that did not apply to my business)...exit interview, go to forms, find and delete the offending item, return to interview (Oh no! It fails to remember where you were in the interview and you start all over!)
Date published: 2022-03-16
Rated 5 out of 5 by from GREAT! Wonderful App!!! Great things on it, but “But what if you would need a bit more help from rejections? & and getting help getting the passwords from being locked meaning being lock-out of the app ? But overall WONDERFUL APP & I would Recommend using & looking into it . THANKS FOR LETTING ME STATE MY OPINION!!!
Date published: 2022-03-16
Rated 5 out of 5 by from AWESOME SHE WAS VERY HELPFUL AND AWESOME SHE ANSWERED ALL MY QUESTIONS
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is awesome! Quick, easy, and understandable. I recommend this to anyone who needs help with their tax return
Date published: 2022-03-16
Rated 5 out of 5 by from Awesome Very easy to use and if needing help, they are very good at helping and answering questions.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbotax caused me to waste two hours of my time Turbotax works well except that it wouldn't tell me how to correct a problem, i.e., a checked disaster relief box, checked based on Turbotax recommendation. It would not take me back to the place where the error occurred, just showed me where it appears on the actual filed form. Its automated question answering system does not help, there's no way to get to the answer without navigating their on-line system until it finally allows a phone call. I was told this wasn't a glitch, but a function of Turbotax design. I don't understand why this particular item is the only one for which Turbotax doesn't send the taxpayer to the correct place to fix. Sheesh, sheesh. If it weren't for Turbotax help with investment returns, I'd use the IRS free form.
Date published: 2022-03-16
Rated 5 out of 5 by from I was scared I was scared bc of a new 1099 form and William reassured me. Everything would be fine. Thanks Turbo Tax!
Date published: 2022-03-16
Rated 2 out of 5 by from Fees are high and pop up at the end Not up front about fees, will likely go back to HR Block which was more transparent and a lower cost to me.
Date published: 2022-03-16
Rated 5 out of 5 by from Joseph was Awesome! It was a pleasure filing my tax through turbotax. Joseph did an amazing job helping me.
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax is great! at first a little scared did not know what to expect. turbo tax went step by step and with the additional little answer along the way, made it that much easier. first time user
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4741
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Fair-to-Good CA STATE Business Software could use some work. The rough spot for me was (re)learning to delete unnecessary form (for a tax credit that did not apply to my business)...exit interview, go to forms, find and delete the offending item, return to interview (Oh no! It fails to remember where you were in the interview and you start all over!)
Date published: 2022-03-16
Rated 5 out of 5 by from GREAT! Wonderful App!!! Great things on it, but “But what if you would need a bit more help from rejections? & and getting help getting the passwords from being locked meaning being lock-out of the app ? But overall WONDERFUL APP & I would Recommend using & looking into it . THANKS FOR LETTING ME STATE MY OPINION!!!
Date published: 2022-03-16
Rated 5 out of 5 by from AWESOME SHE WAS VERY HELPFUL AND AWESOME SHE ANSWERED ALL MY QUESTIONS
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is awesome! Quick, easy, and understandable. I recommend this to anyone who needs help with their tax return
Date published: 2022-03-16
Rated 5 out of 5 by from Awesome Very easy to use and if needing help, they are very good at helping and answering questions.
Date published: 2022-03-16
Rated 1 out of 5 by from Turbotax caused me to waste two hours of my time Turbotax works well except that it wouldn't tell me how to correct a problem, i.e., a checked disaster relief box, checked based on Turbotax recommendation. It would not take me back to the place where the error occurred, just showed me where it appears on the actual filed form. Its automated question answering system does not help, there's no way to get to the answer without navigating their on-line system until it finally allows a phone call. I was told this wasn't a glitch, but a function of Turbotax design. I don't understand why this particular item is the only one for which Turbotax doesn't send the taxpayer to the correct place to fix. Sheesh, sheesh. If it weren't for Turbotax help with investment returns, I'd use the IRS free form.
Date published: 2022-03-16
Rated 5 out of 5 by from I was scared I was scared bc of a new 1099 form and William reassured me. Everything would be fine. Thanks Turbo Tax!
Date published: 2022-03-16
Rated 2 out of 5 by from Fees are high and pop up at the end Not up front about fees, will likely go back to HR Block which was more transparent and a lower cost to me.
Date published: 2022-03-16
Rated 5 out of 5 by from Joseph was Awesome! It was a pleasure filing my tax through turbotax. Joseph did an amazing job helping me.
Date published: 2022-03-16
Rated 5 out of 5 by from turbo tax is great! at first a little scared did not know what to expect. turbo tax went step by step and with the additional little answer along the way, made it that much easier. first time user
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4741