TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from soso Your system had a LOT of issues with my 401k forms
Date published: 2021-05-10
Rated 5 out of 5 by from Extremely thankful for TurboTax I’ve always used TurboTax but this is the first year I have paid to have the help of a turbo tax specialist. Tyler was absolutely amazing I would have lost getting back hundreds if I would have done them by myself this year. I highly recommend them and I’m so thankful I did this year!!
Date published: 2021-05-10
Rated 5 out of 5 by from makes taxes easy ive never done my taxes before and this made it easy
Date published: 2021-05-10
Rated 1 out of 5 by from software update failure software update failed several times even after using the repair patch recommended by Turbotax to resolve the issue. Worst experience of using TurboTax for over 25 years.
Date published: 2021-05-10
Rated 4 out of 5 by from Return prep is easy I really like the prompts and explanations, but would prefer not to be constantly sold on upgrading to a more expensive return. I also had to figure out how to skip the state return filing, which I did not want, and am sure that some folks just go ahead and file it because they can't figure out how to avoid that. I think your company could make more money offering a cheaper option for those of us with pretty simple returns that just want to make sure we aren't missing some new aspect of the law.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy and stressless The service was easy-to-use and the experts were friendly, knowledgeable, and prompt. I will definitely be using this service again next year.
Date published: 2021-05-10
Rated 5 out of 5 by from TurboTax Live made this process easy I dread doing Taxes. No more! I'll be using this service for the foreseeable future. James did an excellent job, was communicative, knowledgeable, and made this easy.
Date published: 2021-05-10
Rated 5 out of 5 by from EXCELLENT was excellent little stress's recommend it my friends
Date published: 2021-05-10
Rated 4 out of 5 by from Very good I've used Turbo Tax for over 10 years nbd find it generally very easy to use and very intuitive (no pun intended). However, when asked to make an entry during a review of forms, there's no button to take you back to the page on which you need to make the entry. You have to hit back buttons and search.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy to follow I have used Turbo Tax annually since late 1980's. Script is succinct and "if" an individual is knowledgeable of their financial matters, should be able to easily take advantage of all applicable deductions to reduce their marginal rate.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 4727
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from soso Your system had a LOT of issues with my 401k forms
Date published: 2021-05-10
Rated 5 out of 5 by from Extremely thankful for TurboTax I’ve always used TurboTax but this is the first year I have paid to have the help of a turbo tax specialist. Tyler was absolutely amazing I would have lost getting back hundreds if I would have done them by myself this year. I highly recommend them and I’m so thankful I did this year!!
Date published: 2021-05-10
Rated 5 out of 5 by from makes taxes easy ive never done my taxes before and this made it easy
Date published: 2021-05-10
Rated 1 out of 5 by from software update failure software update failed several times even after using the repair patch recommended by Turbotax to resolve the issue. Worst experience of using TurboTax for over 25 years.
Date published: 2021-05-10
Rated 4 out of 5 by from Return prep is easy I really like the prompts and explanations, but would prefer not to be constantly sold on upgrading to a more expensive return. I also had to figure out how to skip the state return filing, which I did not want, and am sure that some folks just go ahead and file it because they can't figure out how to avoid that. I think your company could make more money offering a cheaper option for those of us with pretty simple returns that just want to make sure we aren't missing some new aspect of the law.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy and stressless The service was easy-to-use and the experts were friendly, knowledgeable, and prompt. I will definitely be using this service again next year.
Date published: 2021-05-10
Rated 5 out of 5 by from TurboTax Live made this process easy I dread doing Taxes. No more! I'll be using this service for the foreseeable future. James did an excellent job, was communicative, knowledgeable, and made this easy.
Date published: 2021-05-10
Rated 5 out of 5 by from EXCELLENT was excellent little stress's recommend it my friends
Date published: 2021-05-10
Rated 4 out of 5 by from Very good I've used Turbo Tax for over 10 years nbd find it generally very easy to use and very intuitive (no pun intended). However, when asked to make an entry during a review of forms, there's no button to take you back to the page on which you need to make the entry. You have to hit back buttons and search.
Date published: 2021-05-10
Rated 5 out of 5 by from Easy to follow I have used Turbo Tax annually since late 1980's. Script is succinct and "if" an individual is knowledgeable of their financial matters, should be able to easily take advantage of all applicable deductions to reduce their marginal rate.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 4727