TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Hidden Fees Turbo Tax is so smooth and easy to use. Very user friendly. Giving the 2 star review because they charged me $150 for filing my federal and state without giving me any other option. Would have gone to a person if I knew "filing is free" meant not free
Date published: 2021-05-11
Rated 1 out of 5 by from expensive and confusing I spent three hours caught in a loop. Had to sign up to speak to an expert who fixed the problem and was great but it cost me over $200. I cant understand how one extra form (1099-R) could cost that much. An in person H.R. block fee last year was $198.00. I will never use again this again.
Date published: 2021-05-11
Rated 5 out of 5 by from Soooo user friendly! Love that I can go back and work on at my own pace
Date published: 2021-05-11
Rated 5 out of 5 by from I've used turbo tax since 2009 If I didn't like it I wouln't use it.. son I like it
Date published: 2021-05-11
Rated 4 out of 5 by from IT IS MY 'GO-TO' FOR FILING TAXES!! TURBOTAX HELPS MAKE FILING FAST AND CONVENIENT. THANKS
Date published: 2021-05-11
Rated 5 out of 5 by from TURBO TAX IS AWESOME EXCELLENT EXPERIENCE! VERY EASY TO FILE WITH ASSISTANCE
Date published: 2021-05-11
Rated 5 out of 5 by from Amazing service! Samuel, my Live Expert, was so helpful! He made everything easy to understand and gave clear communication. Each step felt carefree. Highly recommend!
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to use, walked me through the whole process. Been using Turbo Tax for years. Love it and will continue to be a customer.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax I have liked using Turbo Tax last few years. One thing I wish could improve was to review forms before final filing. At times had to go back through and adjust
Date published: 2021-05-11
Rated 5 out of 5 by from 2 BIG THUMBS UP Turbotax was there every step of the way, they were very thorough with everything.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 4726
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Hidden Fees Turbo Tax is so smooth and easy to use. Very user friendly. Giving the 2 star review because they charged me $150 for filing my federal and state without giving me any other option. Would have gone to a person if I knew "filing is free" meant not free
Date published: 2021-05-11
Rated 1 out of 5 by from expensive and confusing I spent three hours caught in a loop. Had to sign up to speak to an expert who fixed the problem and was great but it cost me over $200. I cant understand how one extra form (1099-R) could cost that much. An in person H.R. block fee last year was $198.00. I will never use again this again.
Date published: 2021-05-11
Rated 5 out of 5 by from Soooo user friendly! Love that I can go back and work on at my own pace
Date published: 2021-05-11
Rated 5 out of 5 by from I've used turbo tax since 2009 If I didn't like it I wouln't use it.. son I like it
Date published: 2021-05-11
Rated 4 out of 5 by from IT IS MY 'GO-TO' FOR FILING TAXES!! TURBOTAX HELPS MAKE FILING FAST AND CONVENIENT. THANKS
Date published: 2021-05-11
Rated 5 out of 5 by from TURBO TAX IS AWESOME EXCELLENT EXPERIENCE! VERY EASY TO FILE WITH ASSISTANCE
Date published: 2021-05-11
Rated 5 out of 5 by from Amazing service! Samuel, my Live Expert, was so helpful! He made everything easy to understand and gave clear communication. Each step felt carefree. Highly recommend!
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is Awesome! Easy to use, walked me through the whole process. Been using Turbo Tax for years. Love it and will continue to be a customer.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax I have liked using Turbo Tax last few years. One thing I wish could improve was to review forms before final filing. At times had to go back through and adjust
Date published: 2021-05-11
Rated 5 out of 5 by from 2 BIG THUMBS UP Turbotax was there every step of the way, they were very thorough with everything.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 4726