TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Customer Service was Excellent Had a small hiccup completing my return , I contacted customer Service my call was returned promptly by Shamika who walked me through the final steps...She was very helpful and polite
Date published: 2022-03-11
Rated 3 out of 5 by from Not worth the Price Normally I have no problem with TurboTax. It's easy to use because it imports all o fly information year to year and keep sit simple. However I was forced to do the premier because I had some dividends. I couldn't backtrack or choose something else. I didn't know this was going to be a thing, I could have paper filled and saved some money.
Date published: 2022-03-11
Rated 1 out of 5 by from Horrible experience I hate this software..last time I plan to use it as was forced to manually add 180 entries over $34 in capital gains..what a piece of junk.
Date published: 2022-03-11
Rated 1 out of 5 by from questions for help are not free the prompts for questions are not helpful and pushes you to go to a live aggent to help you
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax was great Everything went as planned because I never done my taxes by myself
Date published: 2022-03-11
Rated 5 out of 5 by from Efficient, Accurate, and Trustworthy I've been using TurboTax for 9 years. The product they make is extremely easy to use, inspires trust and accuracy in the results and I cannot imagine doing my taxes without it.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is great for the home owner Been using Turbo Tax for years, always easy to follow.
Date published: 2022-03-11
Rated 5 out of 5 by from Surpassed all expectations! Easy to use and very thorough! Almost makes tax season fun! Can't wait until next year!
Date published: 2022-03-11
Rated 5 out of 5 by from Like Having a Friend My favorite things about TurboTax are 1: the service is really easy to use, and 2: it's like going to the grocery store with your mom, who says, "I know you hate this but let's make it fun and quick!" After Federal was done I was sweating and when I continued to the next page, I kid you not, there was a message that said, "Hey, if you need a break, go ahead and take one, we know you've got a cup of coffee sitting on the counter that you'd love to shotgun real quick." My situation is really simple but they make it clear that even if I had more complicated steps to take in filing my taxes, they'd help me. I recommend TurboTax every year!
Date published: 2022-03-11
Rated 5 out of 5 by from Small Business gets it done It works well for an uneducated person like myself. It has links to quick answers and if they aren't enough there are links to the government documents (heaven help you if it comes to that).
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4716
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Customer Service was Excellent Had a small hiccup completing my return , I contacted customer Service my call was returned promptly by Shamika who walked me through the final steps...She was very helpful and polite
Date published: 2022-03-11
Rated 3 out of 5 by from Not worth the Price Normally I have no problem with TurboTax. It's easy to use because it imports all o fly information year to year and keep sit simple. However I was forced to do the premier because I had some dividends. I couldn't backtrack or choose something else. I didn't know this was going to be a thing, I could have paper filled and saved some money.
Date published: 2022-03-11
Rated 1 out of 5 by from Horrible experience I hate this software..last time I plan to use it as was forced to manually add 180 entries over $34 in capital gains..what a piece of junk.
Date published: 2022-03-11
Rated 1 out of 5 by from questions for help are not free the prompts for questions are not helpful and pushes you to go to a live aggent to help you
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax was great Everything went as planned because I never done my taxes by myself
Date published: 2022-03-11
Rated 5 out of 5 by from Efficient, Accurate, and Trustworthy I've been using TurboTax for 9 years. The product they make is extremely easy to use, inspires trust and accuracy in the results and I cannot imagine doing my taxes without it.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax is great for the home owner Been using Turbo Tax for years, always easy to follow.
Date published: 2022-03-11
Rated 5 out of 5 by from Surpassed all expectations! Easy to use and very thorough! Almost makes tax season fun! Can't wait until next year!
Date published: 2022-03-11
Rated 5 out of 5 by from Like Having a Friend My favorite things about TurboTax are 1: the service is really easy to use, and 2: it's like going to the grocery store with your mom, who says, "I know you hate this but let's make it fun and quick!" After Federal was done I was sweating and when I continued to the next page, I kid you not, there was a message that said, "Hey, if you need a break, go ahead and take one, we know you've got a cup of coffee sitting on the counter that you'd love to shotgun real quick." My situation is really simple but they make it clear that even if I had more complicated steps to take in filing my taxes, they'd help me. I recommend TurboTax every year!
Date published: 2022-03-11
Rated 5 out of 5 by from Small Business gets it done It works well for an uneducated person like myself. It has links to quick answers and if they aren't enough there are links to the government documents (heaven help you if it comes to that).
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4716