TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Year after year the same issues need to be fixed. I'm surprised that every year TT has the same foreign tax issue that never gets fixed (and that I keep coming back to this software). Yes, Foreign taxes can be complicated, but my situation is not, but even so TT gets it wrong. It always take an enjoyable call with Customer Service to come up with a work-around. Each year Customer Service sees the issue as something new and flags it to be fixed, but then it never is. Also, although the foreign tax coding may be difficult, there is no reason the data entry screens should be so unhelpful. This year I also got to talk with Customer Service about a 1099-NEC issue, where settlements were not addressed correctly. These are basic things that should function properly, but do not. It wastes a lot of time that I don't have to spare. Please fix this.
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo tax Turbo tax is difficult to use. It will not allow me to enter the proper state tax id codes I get from mineral producers. It only wants tax id codes for forms w-2 and 1099-R payers.
Date published: 2021-05-10
Rated 5 out of 5 by from The way to file, used for years Very easy to use and follow, been using for many years.
Date published: 2021-05-10
Rated 3 out of 5 by from Needs some fine tuning The 1099 page and 1099 R page is confusing. There should be a complete page showing all file forms
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Not the first time I used Turbo Tax and will con't to do so.
Date published: 2021-05-10
Rated 5 out of 5 by from EASY TO USE VERY USER FRIENDLY AND LOTS OF HELPFUL HINTS ALWAS SOMEONE TO HELP
Date published: 2021-05-10
Rated 5 out of 5 by from Outstandind OUTSTANDING PROGRAM!!!!!!!CUT EFFORT IN PREPARITION!!
Date published: 2021-05-10
Rated 5 out of 5 by from Fast and easy My first time using Turbo tax this year. I always went to H&R because my taxes were a bit more complicated. This year, it's simpler and I decided to do my taxes myself, using TurboTax. I wasn't happy with how much I owed, but I was happy with TurboTax :)
Date published: 2021-05-10
Rated 5 out of 5 by from Yes TurboTax is awesome I’m lazy about doing taxes and TurboTax is a Godsend— thank you
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is great, wouldn't file any other way! Love the live Turbo help, called me and had excellent information.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 4692
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Year after year the same issues need to be fixed. I'm surprised that every year TT has the same foreign tax issue that never gets fixed (and that I keep coming back to this software). Yes, Foreign taxes can be complicated, but my situation is not, but even so TT gets it wrong. It always take an enjoyable call with Customer Service to come up with a work-around. Each year Customer Service sees the issue as something new and flags it to be fixed, but then it never is. Also, although the foreign tax coding may be difficult, there is no reason the data entry screens should be so unhelpful. This year I also got to talk with Customer Service about a 1099-NEC issue, where settlements were not addressed correctly. These are basic things that should function properly, but do not. It wastes a lot of time that I don't have to spare. Please fix this.
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo tax Turbo tax is difficult to use. It will not allow me to enter the proper state tax id codes I get from mineral producers. It only wants tax id codes for forms w-2 and 1099-R payers.
Date published: 2021-05-10
Rated 5 out of 5 by from The way to file, used for years Very easy to use and follow, been using for many years.
Date published: 2021-05-10
Rated 3 out of 5 by from Needs some fine tuning The 1099 page and 1099 R page is confusing. There should be a complete page showing all file forms
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax Not the first time I used Turbo Tax and will con't to do so.
Date published: 2021-05-10
Rated 5 out of 5 by from EASY TO USE VERY USER FRIENDLY AND LOTS OF HELPFUL HINTS ALWAS SOMEONE TO HELP
Date published: 2021-05-10
Rated 5 out of 5 by from Outstandind OUTSTANDING PROGRAM!!!!!!!CUT EFFORT IN PREPARITION!!
Date published: 2021-05-10
Rated 5 out of 5 by from Fast and easy My first time using Turbo tax this year. I always went to H&R because my taxes were a bit more complicated. This year, it's simpler and I decided to do my taxes myself, using TurboTax. I wasn't happy with how much I owed, but I was happy with TurboTax :)
Date published: 2021-05-10
Rated 5 out of 5 by from Yes TurboTax is awesome I’m lazy about doing taxes and TurboTax is a Godsend— thank you
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is great, wouldn't file any other way! Love the live Turbo help, called me and had excellent information.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 4692