TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from TurboTax Needs Better Customer Support TurboTax needs to be more proactive in fixing problems that may effect a large number of users before they occur. Specifically, the problem with efiling returns that included Form 1116 Sched B should have been fixed and included in an update sooner. Customer Support was neither helpful nor well-informed about this problem. In the end, the online community was extremely helpful, but some of the solutions proposed (e.g., creating an attachments subfolder on your C;/ drive) may have been beyond the ability of most users. Otherwise product worked well - will likely continue to use it next year.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbotax is great The live assistant called me back immediately and we were able to locate and correct the issue
Date published: 2022-03-11
Rated 2 out of 5 by from why do we still do this archaic time waste? state mandated information based psychological torture, with threat of imprisonment and financial servitude if you make a typo
Date published: 2022-03-11
Rated 1 out of 5 by from Takes you to the cleaners without warning Horrible. Will not be using ever again. It’s advertised as a free service and then you get to the very end and bam you have pay over $120 just to file. Hope you don’t have any questions along the way either because there’s no help to be found just a cute ‘FAQ answers’ box that just repeats the info on the main page.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy to use Went quickly - mine is standard deduction. Have TT for several years.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax Full Service Kim did an amazing job. Member communicated every step of the way and answered all my questions.
Date published: 2022-03-11
Rated 5 out of 5 by from Good Experience I have used a competitor for several years but had enough of their confusing website and waiting forever for a tax expert. Turbo Tax was a breath of fresh air. Taxes aren't fun, and they were a little pricey, but I feel much more confident using Turbo Tax.
Date published: 2022-03-11
Rated 5 out of 5 by from 2021 tax Great ! Needed help several times every one was awesome and very patient.
Date published: 2022-03-11
Rated 5 out of 5 by from Simple and fast Easy to follow steps, complete process. Would recommend program
Date published: 2022-03-11
Rated 5 out of 5 by from Does what is expected Had some issues with form 1116, but got through it.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4677
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Needs Better Customer Support TurboTax needs to be more proactive in fixing problems that may effect a large number of users before they occur. Specifically, the problem with efiling returns that included Form 1116 Sched B should have been fixed and included in an update sooner. Customer Support was neither helpful nor well-informed about this problem. In the end, the online community was extremely helpful, but some of the solutions proposed (e.g., creating an attachments subfolder on your C;/ drive) may have been beyond the ability of most users. Otherwise product worked well - will likely continue to use it next year.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbotax is great The live assistant called me back immediately and we were able to locate and correct the issue
Date published: 2022-03-11
Rated 2 out of 5 by from why do we still do this archaic time waste? state mandated information based psychological torture, with threat of imprisonment and financial servitude if you make a typo
Date published: 2022-03-11
Rated 1 out of 5 by from Takes you to the cleaners without warning Horrible. Will not be using ever again. It’s advertised as a free service and then you get to the very end and bam you have pay over $120 just to file. Hope you don’t have any questions along the way either because there’s no help to be found just a cute ‘FAQ answers’ box that just repeats the info on the main page.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy to use Went quickly - mine is standard deduction. Have TT for several years.
Date published: 2022-03-11
Rated 5 out of 5 by from Turbo Tax Full Service Kim did an amazing job. Member communicated every step of the way and answered all my questions.
Date published: 2022-03-11
Rated 5 out of 5 by from Good Experience I have used a competitor for several years but had enough of their confusing website and waiting forever for a tax expert. Turbo Tax was a breath of fresh air. Taxes aren't fun, and they were a little pricey, but I feel much more confident using Turbo Tax.
Date published: 2022-03-11
Rated 5 out of 5 by from 2021 tax Great ! Needed help several times every one was awesome and very patient.
Date published: 2022-03-11
Rated 5 out of 5 by from Simple and fast Easy to follow steps, complete process. Would recommend program
Date published: 2022-03-11
Rated 5 out of 5 by from Does what is expected Had some issues with form 1116, but got through it.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4677