TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from GREAT! Easy to use, great for someone who does their own taxes to use.
Date published: 2022-03-17
Rated 3 out of 5 by from Hidden Fees, they need to put it on the box. I was charged $45 dollars for "premium fee." I never clicked on adding a premium fee and I could not take it off.
Date published: 2022-03-17
Rated 5 out of 5 by from Another Helpful Year I've used turbtax since I began working and doing taxes at 16, and ten years later I'm still using and still thankful for their system. Taxes were more complicated this year, and their support phone line was a great help. I was on the phone for a long while, but honestly, it wasn't a bother once I got transferred from tech services to tax services and confirmed our numbers made sense and were reasonable for our situation. A big help. Oddly enough, I usually look forward to tax season, because I think TT makes it oddly satisfying plugging in numbers and seeing results (i.e. debts & returns).
Date published: 2022-03-17
Rated 5 out of 5 by from My Tax Expert Was Bernard And I’m IMPRESSED He Was quick efficient but when he spoke to me I knew he Took the Time and did his due diligence to make sure all my paper work was in order. Thank you Bernard
Date published: 2022-03-17
Rated 5 out of 5 by from First year filing my taxes hiccup free First time filing without any hiccups along the way, no screaming, no urge to break the material items around me. Couldn't of been better.
Date published: 2022-03-17
Rated 5 out of 5 by from Thanks Turbo Tax My Turbo Tax specialist made me feel like I actually did everything right and not second guess myself. We so appreciate it!
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is AWESOME!! Robert was cool, calm, patient and collect. He was courteous and timely on all responses.
Date published: 2022-03-17
Rated 5 out of 5 by from They did a great job They did a great job and I would recommend them to anyone
Date published: 2022-03-17
Rated 3 out of 5 by from 1099-R forM This section gave me TROUBLE, and I have heard from others they had the same issue.
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use/don't miss possible extra fee Almost missed the fact that to deduct your fees from your return costs an additional $39. Otherwise, the app is a breeze to use if your return is more or less straight forward. Otherwise, in the past I've consulted with live expert and it worked out well.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4669
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from GREAT! Easy to use, great for someone who does their own taxes to use.
Date published: 2022-03-17
Rated 3 out of 5 by from Hidden Fees, they need to put it on the box. I was charged $45 dollars for "premium fee." I never clicked on adding a premium fee and I could not take it off.
Date published: 2022-03-17
Rated 5 out of 5 by from Another Helpful Year I've used turbtax since I began working and doing taxes at 16, and ten years later I'm still using and still thankful for their system. Taxes were more complicated this year, and their support phone line was a great help. I was on the phone for a long while, but honestly, it wasn't a bother once I got transferred from tech services to tax services and confirmed our numbers made sense and were reasonable for our situation. A big help. Oddly enough, I usually look forward to tax season, because I think TT makes it oddly satisfying plugging in numbers and seeing results (i.e. debts & returns).
Date published: 2022-03-17
Rated 5 out of 5 by from My Tax Expert Was Bernard And I’m IMPRESSED He Was quick efficient but when he spoke to me I knew he Took the Time and did his due diligence to make sure all my paper work was in order. Thank you Bernard
Date published: 2022-03-17
Rated 5 out of 5 by from First year filing my taxes hiccup free First time filing without any hiccups along the way, no screaming, no urge to break the material items around me. Couldn't of been better.
Date published: 2022-03-17
Rated 5 out of 5 by from Thanks Turbo Tax My Turbo Tax specialist made me feel like I actually did everything right and not second guess myself. We so appreciate it!
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is AWESOME!! Robert was cool, calm, patient and collect. He was courteous and timely on all responses.
Date published: 2022-03-17
Rated 5 out of 5 by from They did a great job They did a great job and I would recommend them to anyone
Date published: 2022-03-17
Rated 3 out of 5 by from 1099-R forM This section gave me TROUBLE, and I have heard from others they had the same issue.
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use/don't miss possible extra fee Almost missed the fact that to deduct your fees from your return costs an additional $39. Otherwise, the app is a breeze to use if your return is more or less straight forward. Otherwise, in the past I've consulted with live expert and it worked out well.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4669