TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from good, but raised cost significantly this year It is always easy to use and has helpful context on why things are the way they are, but this year they required you to upgrade to premier for Schedule D (capital gains) which I have had every year before and never had to upgrade. Nothing has changed it is just a simple mutual fund but now I have to pay $30 more for premier as a sneaky way to increase costs without being transparent.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is very easy Very easy to understand and easy to use . Would recommend
Date published: 2022-03-17
Rated 5 out of 5 by from Nice and quick It was my first time using their service and it was very good and proffesional
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is easy and awesome! Turbo Tax was very easy to use and I didn't even need any assistance!
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is totally amazing! The process was totally painless and fast. I will recommend this product to anyone.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is awesome! Fast, easy and efficient! Also saves time if you don't have much time!
Date published: 2022-03-17
Rated 1 out of 5 by from Turbo Tax Is Lacking for Soon to Be Divorced Moms! Been a user for many, many years for my own taxes and never had any problems filing. My daughter is getting divorced soon and has a child. TurboTax is lacking in communications related to how a dependent can and cannot be claimed. Added son who she supports partially and indicated her spouse is claiming him on his taxes. Got message from TurboTax that she could not claim him as a dependent which we understood. E-filed taxes multiple times only to get rejected because we needed to delete son from filing even though it was acknowledged that he could not be claimed as a dependent. If TurboTax would have indicated the need to delete him altogether when the software indicated he could not be claimed as a dependent, it would have saved us a lot of time, aggravation, and delays in filing and getting refund.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is easy to use and awesome Turbo tax is amazing I'll be using them again. Thanks guys
Date published: 2022-03-17
Rated 5 out of 5 by from Bill was amazing! Bill was very helpful! The initial communication was a little delayed, but he definitely made up for it with timely responses and extra help during the process! I hope next year I get to work with Bill again!
Date published: 2022-03-17
Rated 5 out of 5 by from Great experience Very helpful and great communication. Would recommend. Responded quickly...follow was thorough
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4655
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from good, but raised cost significantly this year It is always easy to use and has helpful context on why things are the way they are, but this year they required you to upgrade to premier for Schedule D (capital gains) which I have had every year before and never had to upgrade. Nothing has changed it is just a simple mutual fund but now I have to pay $30 more for premier as a sneaky way to increase costs without being transparent.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is very easy Very easy to understand and easy to use . Would recommend
Date published: 2022-03-17
Rated 5 out of 5 by from Nice and quick It was my first time using their service and it was very good and proffesional
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax is easy and awesome! Turbo Tax was very easy to use and I didn't even need any assistance!
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is totally amazing! The process was totally painless and fast. I will recommend this product to anyone.
Date published: 2022-03-17
Rated 5 out of 5 by from TurboTax is awesome! Fast, easy and efficient! Also saves time if you don't have much time!
Date published: 2022-03-17
Rated 1 out of 5 by from Turbo Tax Is Lacking for Soon to Be Divorced Moms! Been a user for many, many years for my own taxes and never had any problems filing. My daughter is getting divorced soon and has a child. TurboTax is lacking in communications related to how a dependent can and cannot be claimed. Added son who she supports partially and indicated her spouse is claiming him on his taxes. Got message from TurboTax that she could not claim him as a dependent which we understood. E-filed taxes multiple times only to get rejected because we needed to delete son from filing even though it was acknowledged that he could not be claimed as a dependent. If TurboTax would have indicated the need to delete him altogether when the software indicated he could not be claimed as a dependent, it would have saved us a lot of time, aggravation, and delays in filing and getting refund.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is easy to use and awesome Turbo tax is amazing I'll be using them again. Thanks guys
Date published: 2022-03-17
Rated 5 out of 5 by from Bill was amazing! Bill was very helpful! The initial communication was a little delayed, but he definitely made up for it with timely responses and extra help during the process! I hope next year I get to work with Bill again!
Date published: 2022-03-17
Rated 5 out of 5 by from Great experience Very helpful and great communication. Would recommend. Responded quickly...follow was thorough
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4655