TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Simply a fantastic tool! Fast, easy, accurate and thorough. When I look at the completed Forms and Worksheets that are generated and filed I am astounded - I can imagine it would take me WEEKS to complete the process without Turbo Tax.
Date published: 2022-03-17
Rated 4 out of 5 by from Good experience Fast and easy to use. Thanks TurboTax for the great experience.
Date published: 2022-03-17
Rated 5 out of 5 by from Vital for Non-Professional The 1041 is a little different than the 1040--this allows me to navigate those differences confidently.
Date published: 2022-03-17
Rated 4 out of 5 by from Overall very good but... I didn't have any problem using TurboTax until the very end to e-file. Just before the e-file it went to a final review then flagged one of my 1099-R forms stating there was a problem between box 14 State tax withheld and box 16 State distribution. The problem was the withheld amount couldn't be larger or equal to the distribution amount. The distribution box was empty. Now why on earth did it wait until ready to e-file to find this issue? I was totally baffled on what to do at this point. I had entered the information exactly as it was on the 1099-R when entering my income. I took a guess and entered the same amount in box 16 as was in box 1 Gross distribution. That made TurboTax happy and it e-filed. Major confusion.
Date published: 2022-03-17
Rated 5 out of 5 by from East to use Great product as always. Filing is a breeze. Very efficient.
Date published: 2022-03-17
Rated 5 out of 5 by from Much better than TaxAct!!! Previously, I used TaxAct, and this year they tried to "scam" me into filing one of those "instant transfer returns" where you get a "loan" from a bank, and then they wanted me to pay an additional $60, plus the $39 to file my return; TURBOTAX did it all for FREE!!!
Date published: 2022-03-17
Rated 5 out of 5 by from Customer Service IS AMAZING I had a question about my son's W2 and a representative called me very quickly and helped me resolve the issue very effectively!
Date published: 2022-03-17
Rated 5 out of 5 by from very good experience Friendly, helpful, professional. I have always done my own taxes and just wanted to ensure that I was doing things correctly. TurboTax refund is slightly larger than what I calculated
Date published: 2022-03-17
Rated 4 out of 5 by from The system is getting better. It wasn’t as bad as last time, the system is improving almost completely user friendly.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is consistant The techs involved in assisting clients like myself have been patient and helpful.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4638
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simply a fantastic tool! Fast, easy, accurate and thorough. When I look at the completed Forms and Worksheets that are generated and filed I am astounded - I can imagine it would take me WEEKS to complete the process without Turbo Tax.
Date published: 2022-03-17
Rated 4 out of 5 by from Good experience Fast and easy to use. Thanks TurboTax for the great experience.
Date published: 2022-03-17
Rated 5 out of 5 by from Vital for Non-Professional The 1041 is a little different than the 1040--this allows me to navigate those differences confidently.
Date published: 2022-03-17
Rated 4 out of 5 by from Overall very good but... I didn't have any problem using TurboTax until the very end to e-file. Just before the e-file it went to a final review then flagged one of my 1099-R forms stating there was a problem between box 14 State tax withheld and box 16 State distribution. The problem was the withheld amount couldn't be larger or equal to the distribution amount. The distribution box was empty. Now why on earth did it wait until ready to e-file to find this issue? I was totally baffled on what to do at this point. I had entered the information exactly as it was on the 1099-R when entering my income. I took a guess and entered the same amount in box 16 as was in box 1 Gross distribution. That made TurboTax happy and it e-filed. Major confusion.
Date published: 2022-03-17
Rated 5 out of 5 by from East to use Great product as always. Filing is a breeze. Very efficient.
Date published: 2022-03-17
Rated 5 out of 5 by from Much better than TaxAct!!! Previously, I used TaxAct, and this year they tried to "scam" me into filing one of those "instant transfer returns" where you get a "loan" from a bank, and then they wanted me to pay an additional $60, plus the $39 to file my return; TURBOTAX did it all for FREE!!!
Date published: 2022-03-17
Rated 5 out of 5 by from Customer Service IS AMAZING I had a question about my son's W2 and a representative called me very quickly and helped me resolve the issue very effectively!
Date published: 2022-03-17
Rated 5 out of 5 by from very good experience Friendly, helpful, professional. I have always done my own taxes and just wanted to ensure that I was doing things correctly. TurboTax refund is slightly larger than what I calculated
Date published: 2022-03-17
Rated 4 out of 5 by from The system is getting better. It wasn’t as bad as last time, the system is improving almost completely user friendly.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is consistant The techs involved in assisting clients like myself have been patient and helpful.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4638